Active listening deck 2020

Sep 26, 2020Download as pptx, pdf

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The document is an email from Vikas Verma dated September 26, 2020. It contains 19 numbered paragraphs with no other text content. The email addresses Vikas Verma and discusses numbered points but provides no other contextual information.

Self Improvement

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 2

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 3

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 4

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 5

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 6

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 7

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 8

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 9

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 10

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 11

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 12

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 13

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 15

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 16

Customer believes
you don’t care
about them
68%
Customer is
dissatisfied with
your service
14%
Customer
persuaded to go
to the competitor
9%
Saturday, September 26, 2020 17Vikas Verma - vikasv626@gmail.com

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 18

Saturday, September 26, 2020 Vikas Verma - vikasv626@gmail.com 19

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