This document discusses Adforce's social media roadmap and strategy services. It begins by outlining the four phases of their social media roadmap: 1) intake questionnaire and benchmarking, 2) content plan and strategy, 3) internal and external social media policies, and 4) identification and training of social media teams. It then provides more details on the specific services within each phase, including reputation monitoring, keyword research, objective and KPI definition, and platform activation. The document aims to guide clients on developing a comprehensive social media strategy and roadmap.