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Adventures in Animal Health
- 1. Adventures in Animal Health: Boehringer Ingelheim deploys a global template If we had it to do all over again advice from a local site deploying a global template Brent Hauser, Boehringer Ingelheim Vetmedica, Inc Jennifer Jackson, Cognizant Technology Solutions Session ID# 4872
- 2. How do you say that? An introduction to BIVI 3 Key Learning Points The Challenges of working Globally (They Havent Changed!) OCM challenges with Global Template Deployment and Scale Up Communications The Happy Accident Wrap-Up and Questions AGENDA
- 4. FOUR PILLARS OF BI'S BUSINESS
- 5. LARGEST PRIVATELY OWNED PHARMACEUTICAL COMPANY IN THE WORLD
- 6. GLOBAL ANIMAL HEALTH NETWORK FOR R&D AND MANUFACTURING
- 7. PREVENTING DISEASE IS BETTER WHENEVER POSSIBLE
- 8. BIVI IS ONE OF THREE BOEHRINGER INGELHEIM OPERATING UNITS IN THE U.S.
- 9. DEPLOYMENT FOCUS Ridgefield, Connecticut 20 employees* *approximation
- 10. 2010 GBS Begins to improve customer focus and support growth 2011 first deployment UK 2012 2013 4 single country deployments 2013 first multi- site/multi-country deployments April 2015 BIVI go-live (first full Ops deployment) April 2015 P7 go-live Future deployments Non-SAP sites Existing SAP sites START SMALL AND CONTINUOUSLY IMPROVE 1First deployment in Animal Health
- 11. Handling OCM challenges while scaling a global deployment The challenges of working globally (They havent changed!) Key success factors for building trust with remote partners, finding common ground Managing change on the deployment team One size does not fit all Scaling the OCM Approach A manual process for role-to-position mapping (R2PM) that worked for 200 end users may not work for 2000 Adapting the global training approach to work locally Tie it all together to deliver effective end user training Making just-in-time communications work Just-in-time communications - better late than never! The happy accident at BIVI What worked, what didn't, and the value of good design 3 KEY LEARNING POINTS
- 12. OCM FOR THE TEAM OR HERDING THE CATS 2 Local team members with SAP experience plan to spend as much time on OCM for the project team as the organization if we dont do the above well! If we had it to do all over again, we would assess the SAP knowledge of the local team and use the experts to build capability in others start with a plan to leverage the talent we are developing during the implementation plan for turnover ensure the local business understands the time commitment of local deployment members The challenges of working globally (They havent changed!) plan for time to get to know each other and build the team invest the time to help the team identify differences in working styles, learning styles, and culture early on; develop expectations
- 13. SCALING THE OCM APPROACH Role to Position Mapping (R2PM) Global Training Approach End User Training
- 14. ROLE TO POSITION MAPPING If we had it to do all over again, we would spend more time with local business fostering an understanding of the new roles and business processes ensure the business understands the process of R2PM ensure two-way communication occurs with regard to global template and local business needs identify and act on gaps found in the program understand who should be in which role using an appropriate R2PM tool scale all R2PM deployment tools Example in the Appendix! Role to Position Mapping (R2PM) Global Training Approach End User Training
- 15. ADAPTING THE GLOBAL TRAINING APPROACH If we had it to do all over again, we would utilize a curricula approach to assign and maintain training make preparations to include SOPs, OJTs, and other localized training materials as needed make the connection between the roles, the process, and SOPs in training 0 No end user training environment for hands-on training or practice Role to Position Mapping (R2PM) Global Training Approach End User Training
- 16. END USER TRAINING If we had it to do all over again, we would ensure the trainers are fully prepared to deliver effective training - mandatory train-the-trainer - understand new systems and processes implement blended learning in a realistic training environment ensure end users complete a basic navigation course prior to instructor led training - positive feedback from instructors make sure the local organization is prepared to document training events make sure instructors are ready, willing, able, and BYOB (Bring Your Own Backup!) Began with 4different training rosters Global Training Approach Role to Position Mapping (R2PM) End User Training
- 17. PROJECT COMMUNICATIONS THE HAPPY ACCIDENT Bob Ross grew up in Orlando, FL!
- 18. CADENCE COMMUNICATIONS people still want to hear from their direct supervisor, but make sure to communicate directly to all audiences (dont count on cascading) it IS possible to communicate too much! invest in a graphic designer and partner with an internal resource who can direct captive audiences are best!
- 19. PROJECT COMMUNICATION EVENTS Get in front of people as much as possible and dont count on people just stopping by!
- 20. PROJECT KEY FAIR Plan for a hands-on experience!
- 21. JUST WHEN WE THOUGHT WE HAD IT UNDER CONTROL
- 22. BUT WAIT!!!
- 23. PROJECT COMMUNICATIONS THE HAPPY ACCIDENT 80%of direct end user communications were delivered in the last 2 months leading to go-live
- 24. PROJECT COMMUNICATIONS THE HAPPY ACCIDENT If we had it to do all over again, we would use just-in-time communications use the vehicles that best suit your culture hire a graphic designer to bring it to life!!!
- 25. If we had it to do all over again The challenges of working globally (They havent changed!) Build trust and foster open communication Have a plan to retain and leverage talent Drive ownership into the business One size does not fit all Scaling the OCM Approach Use the right tools identify and act on gaps in the program early Implement a blended training approach Set your trainers up for success Making just-in-time communications work Take advantage of a captive audience Dont over-communicate Invest in communications to make an impact CLOSING
- 26. QUESTIONS?
- 27. CONTACTS Brent Hauser SAP Change Manager Boehringer Ingelheim Vetmedica, Inc brent.hauser@boehringer-ingelheim.com www.bi-vetmedica.com +1-641-751-1010 Jennifer Jackson Senior Manager, CBC Strategy and Transformation Cognizant Technology Solutions jennifer.jackson@cognizant.com www.cognizant.com +1-415-307-0290 Sarah DeGarmo Graphic Designer Rise By Design sarah@risebydesign.com www.risebydesign.com +1-816-872-6780
- 28. FOLLOW US Thank you for your time Follow us on at @ASUG365
- 29. Role Mapping tool Job Aid example How did the OCM team work together? More Key Learning points APPENDIX
- 30. WHAT WORKED: OCM TEAM KEYS TO SUCCESS Always available for each other continuous communication Maintained standing working sessions agenda driven, with wiggle room to have fun! Making time for small talk before getting down to business was critical to success in a virtual environment. Commitment to be successful Receptive to new ideas and improvements. Agreed to disagree when called for (disagreed on the Navigation course profoundly!) Made personal connections (ie: sailing) TRUST 4 OCM team members from four countries UK, USA, Germany, Canada
- 31. BUT WAIT, THERES MORE! Its a template solution, but that doesnt mean we have all the answers before we start. It still needs to be made to fit locally Where ambiguity can be removed, do so. Be as transparent and forthright with information as possible introduce calm and build trust Resource requirements for implementation Process changes What realistically will and will not be supported Collaboration between the global and the local teams must continue to evolve through the deployment and beyond Global may dictate, but local conditions prevail be flexible! Ensure a robust train-the-trainer program is in place, and make it mandatory Create a culture of accountability for training completion You will never have enough OCM resources, but do not skimp on the work reach out to peers and steal with pride!
- 32. ROLES TO END USER TO COURSE MAP JOB AID WORKSHEET LAYOUT 32 Roles section is manual entry. Type an X in a Role column for a specific end user The End Users Name is populated from the Roles to User sheet but can easily be maintained from here too. Everything in this section is automatically calculating from input in the Roles section. Do not manually enter anything from Column O to the end of the sheet!