AGCCP 2016
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This document summarizes Luke Stowe's presentation on social media, messaging apps, and bots. The presentation covers the current social media landscape including platforms like Facebook, Twitter, Instagram, Pinterest, YouTube, Snapchat, and LinkedIn. It discusses messaging apps like WhatsApp, Kik, Line, and WeChat. Finally, it provides examples of bots like a snow bot, fundraising bot, and restaurant inspection bot and demonstrates how to build your own bot. The document encourages relating discussions back to customer service and contacting a 311 call center.
AGCCP 2016
- 1. Administrative Services EVANSTON ILLINOIS AGCCP 2016 Social Media, Messaging & Bots – What’s Next? Luke Stowe Digital Services Manager May 12, 2016
- 2. Administrative Services WHAT WE’LL COVER ? Current social media landscape ? Messaging apps & SMS ? Bots – what are they & some examples ? Build your own bot! ? Q&A Housekeeping: Conversation is welcomed. Try to tie back to 311, contact center, customer service. Not Facebook 101. Contact me for training advice.
- 4. Administrative Services POTUS TALKING EVANSTON
- 6. Administrative Services SOCIAL MEDIA PLATFORM GROW
- 8. Administrative Services FACEBOOK MESSAGING SETTINGS
- 11. Administrative Services TWITTER ? Still the best customer service platform ? #1 news app in Apple store ? Important for media outlets & journalists ? Works best in conjunction with social media management tools like HootSuite, Sprout Social, Buffer, etc. ? Twitter Flight School (https://twitterflightschool.com)
- 12. Administrative Services PERISCOPE ? Live video streaming app ? Integrates with Twitter ? Now supports more than 24 hour archiving ? Periscope hit 200 million broadcasts on its 1st birthday (and 1 million hours of live streams every single day)
- 13. Administrative Services LINKEDIN SHOWCASE PAGES https://business.linkedin.com/marketing-solutions/company-pages/showcase-pages
- 17. Administrative Services SNAPCHAT ? Snapchat announces users are watching 10 billion videos a day on the app, up from 8 billion in February. ? They also stated that more than 1/3 of Snapchat’s daily users create Stories (collections of photos and videos from the last 24 hours). ? Terrific platform for under 35 crowd, but will continue to “age up”
- 22. Administrative Services KIK, LINE, VIBER, WECHAT
- 23. Administrative Services AMAZON ECHO - ALEXA
- 30. Administrative Services CNN, FB MESSENGER & NEWS BOT
- 31. Administrative Services VIV (SIRI 2.0) VIDEO