Agile, complexity, and the art of not queueing at DisneyWorld
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This talk uses Cynefin as a sense-making framework to understand where to use agile vs big upfront planning. By understanding our own biases in disorder, we can better step back and choose the right approach based on the complexity of the work.
Agile, complexity, and the art of not queueing at DisneyWorld
- 1. Agility, Complexity And The Art of Not Queuing at DisneyWorld- 速鏝
- 2. Whats this all about then? Many people see agility as the new way to do everything, This is not so. Some activities work best with agile Others activities need detailed planning But how can you tell the difference?
- 3. Cynefin Complex Complicated ClearChaotic Best Practice Good Practices Novel Practices Emergent Practices Act-Sense-Respond Probe-Sense-Respond Sense-Categorise-Respond Sense-Analyse-Respond Disorder
- 4. Disorder is the problem British taxpayers have contributed to the cost of major government projects that have overrun to the tune of 贈17 billion TaxPayers Alliance analyses of data on 10 UK projects covering everything from Astute submarines to Crossrail found overruns have grown to a total of 32.7 years and 贈17.2 billion, or 贈624 per UK household. Between 2013 and 2019 the number of major projects deemed at least probable of a successful delivery by the Infrastructure and Projects Authority has fallen from 48 per cent in 2013 to only 17 per cent in 2019. We keep deciding on our approach rather than letting the work decide
- 5. Idea Waterfall for complex projects Change Management Funding RequirementsPlanning Build Test Implement
- 6. A B C Waterfall Project ChangeManagement AgileSprint Review Waterfall vs Agile Trim the Tail
- 7. Anyone shocked yet? Im assuming not, weve heard this story a few times before.. Lets look at this the other way around Whos been to DisneyWorld速鏝 in Florida?
- 8. My disorder defaults to complex What does agile look like at DisneyWorld速鏝?
- 9. My disorder defaults to complex What does agile look like at DisneyWorld速鏝? Ride 7 Dwarfs Mine Train That was fun, what shall we do next? Discussion Ensues Decision arrived at (without dot voting) Walk to next ride QUEUE Ride a ride
- 10. What the Jiminy Cricket just happened? We used a complex approach for work which was clear or complicated All of those discussions and queues were the result We spend thousands of pounds to take our kids away to shout at them at a theme park Using a complex approach for clear work actually makes the work more complex!
- 11. I HATE queues If you are going to go to DisneyWorld速 you need to research and plan Ive never queued more than 15 minutes in DisneyWorld速 Heres how
- 12. Step 1 Work out your dates ahead of time TouringPlans.com (and others) have crowd calendars that tell you how busy each Disney park will be a year ahead Book early at least 6 months ahead
- 13. Step 2 - Kanban board
- 14. Hot Tip 1- Onsite vs Offsite Disney Onsite hotels are pretty expensive Offsite hotels are often better value Disney onsite guests get 60+ days ahead FastPass+ bookings Offsite guests only get 30 days ahead FastPass+ bookings All of the good / difficult to get FastPasses are gone before 30 days ahead (bad times) Book 1 night in a cheap onsite hotel and you get the 60+ days Buy your theme park tickets independently, package tours for offsite guests only give you your ticket reference 30 days ahead
- 15. Hot Tip 2 -Book your food Disney restaurants take bookings 180 days ahead Some restaurants have no bookings left 179 days ahead You can cancel the booking with $0 cost up to 24 hours ahead
- 16. Hot Tip 3 - Book your events Want to do Savis workshop to build a lightsaber? Book at least 2 months ahead, but as early as 180 days
- 17. Hot Tip 4 Use touring plans Touring plans run the travelling salesman problem on a bunch of cloud servers using known data Work out what order to use and where to target FastPass+
- 18. Hot Tip 5 Lie-ins and breakfast? People on holiday want to have a lie in and big breakfast Rookie mistake.
- 19. Hot Tip 6 - Going to Universal? Universal doesnt do free FastPasses so queues can be epic You can buy an unlimited express pass for about $200 per person per day 2 days for 4 people is $1600 ouch Booking 1 night at one of the top 3 Universal hotels gets you unlimited express pass for 2 days for each guest, for about 贈400 per night
- 20. What does this all mean? 1. If youre thinking of going to DisneyWorld速, lets have a chat 2. Waterfall in complex domain is doomed to fail / overrun 3. Agile in clear domain makes the work become complex 4. You have a default setting, know your blind spot 5. Let the Work decide how it should be delivered 6. Complexity is key 7. Never argue with a Wookie
Editor's Notes
- #7: In traditional projects we try to go as efficiently as possible from A to B, which is great, but it turns out we dont usually end up wanting to be at B, we want to be somewhere else, say C. We then enter that wonderfully expensive and chaotic Change Management Phase. In Agile, we instead set out towards B but after a short time usually 2 weeks we have a Sprint Review where we show what weve done and get the feedback to Pivot and change direction. And repeat. Before we get to C we realise we have diminishing returns so we trim the tail and move onto something else more valuable