際際滷

際際滷Share a Scribd company logo
Dear Sir / Madam,
Good Day
I am interested in working for your organization .My experience and education closely
matches the attributes you are seeking in a potential candidate. With my
proactive,resourceful approach and a high level of professionalism, I can effectively contribute
to the success of any organization.
I will be available for a personal interview at your most convenient time and I am hoping that
this application of mine merits your full attention.
The details provided herewith are true to the best of my knowledge and belief.
Thank you for your time in considering my attached resume.
Best Regards.
Ahmad Saad
Ahmed Mahmoud saad
Customer Service
Mob No. : 00971527642839
Address : Oasis Center Mall  Dubai  UAE
1
E-mail : as_makro@ymail.com
Objective
 Seeking a challenging position within professional environment providing opportunity for growth and
career advancement, where I can apply and develop my knowledge, skills and abilities to meet the
company or client work expectation.
Work Experience
 Current Employment
 Prevous Employment
 Prevous Employment
 Prevous Employment
 Prevous Employment
Main Duties & Responsibilities
 Having the highly developed sense of integrity and commitment to customer satisfaction.
 Having good passion for excellence with respect to treating and caring for
customers.
2
From Oct 2013 up to now.
Job title Customer Service
Company Landmark group  Dubai .
From April 2011 to Sep 2013.
Job title Customer Service
Company MAF hayper markets, carrefour  Dubai
From Jan 2010 to April 2011.
Job title Customer Service
Company Makro Hayper Market - Cairo
From June 2008 to Jan 2010.
Job title Customer Service
Company Aolad Rageb market , Cairo
From June 2007 to Jan 2008.
Job title Customer Service
Company Vodafone , Cairo
 Having the good ability to communicate clearly and professionally, both verbally and in writing.
 Handling complaints and unpleasant customers.
 Strong decision making and analytical abilities.
 Strong detail orientation and communication/listening skills.
 Professionally handling incoming requests from customers and ensuring that issues
are resolved both promptly and thoroughly.
 Thoroughly and efficiently gather customer information, access and fulfill
customer needs
 Provide quality service and support in a variety of areas including.
 Handling customer issues over the phone.
 Maintaining a balance between company policy and customer benefit in decision
making.
 Handling issues in the best interest of both customer and company.
 Continuously evaluating and identifying opportunities to drive process improvements
that positively impact the customers experience.
Skills
Personal Skills
 Good organisation skills
 Good time management skills
 Good communications skills, written and verbal.
 Discretion
 Confidence with IT and computer packages
 Accuracy and good attention to detail.
 Good ability to stay calm and tactful under pressure.
 Self motivation.
 Bright and positive attitude
Computer Skills:
 Ability to repair hardware problems.
 PC expansion and test of the function
 Motherboard or case reorganization and test of the function
 Problem solution of hard and software conflicts
 help with installation of new Hardware components
(CPU, RAM, Sound, graphic, network board, printer etc.)
 Establishing an internet connection (Modem, ISDN, DSL etc.).
 Install for the operating system (Windows 8, server 08, etc.).
 Install for the application program
 Fix software installations problems
 Configuration or system care
 Installation of all drivers of hardware
3
Courses& Training
 English Course (Intermediate) at CACE &AUC.
 BusinessEnglish course - Berlitz Language Center  Cairo.
 Dos-Windows -Word-Excel-Power Point-Access-It-Internet course at Cairo university.
 Customer Service Course  Cairo University.
 Telesales Course  Ein Shams University.
Personal information
 Nationality : Egyptian
 Religion : Muslim.
 Date of birth : 27/05/1988
 Gender : Male
 Marital Status : Married
 Military Status : Exempted
Qualification
 Faculty : Al jezzera academy of Computer and Management Information Systems.
 University : Cairo University.
 Graduation Year : May 2009.
 Spoken Languages : Arabic: Mother language.
: English: V.good . (Reading, Speaking & Writing)
Careers
Customer Service ,Administrative Assistant & Data Entry.
Remarks
 Able TO Learn New ( Time Management,Communications , Computer & Language.. skills )
 Ability to work with groups and manage heavy work load.
 Able to work after two weeks from approval.
 Able to work in Arabic & foreign countries.
REFERENCES
 Available on request.
YoursYours sincerelysincerely
Ahmad SaadAhmad Saad
4

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ahmed`s CV

  • 1. Dear Sir / Madam, Good Day I am interested in working for your organization .My experience and education closely matches the attributes you are seeking in a potential candidate. With my proactive,resourceful approach and a high level of professionalism, I can effectively contribute to the success of any organization. I will be available for a personal interview at your most convenient time and I am hoping that this application of mine merits your full attention. The details provided herewith are true to the best of my knowledge and belief. Thank you for your time in considering my attached resume. Best Regards. Ahmad Saad Ahmed Mahmoud saad Customer Service Mob No. : 00971527642839 Address : Oasis Center Mall Dubai UAE 1
  • 2. E-mail : as_makro@ymail.com Objective Seeking a challenging position within professional environment providing opportunity for growth and career advancement, where I can apply and develop my knowledge, skills and abilities to meet the company or client work expectation. Work Experience Current Employment Prevous Employment Prevous Employment Prevous Employment Prevous Employment Main Duties & Responsibilities Having the highly developed sense of integrity and commitment to customer satisfaction. Having good passion for excellence with respect to treating and caring for customers. 2 From Oct 2013 up to now. Job title Customer Service Company Landmark group Dubai . From April 2011 to Sep 2013. Job title Customer Service Company MAF hayper markets, carrefour Dubai From Jan 2010 to April 2011. Job title Customer Service Company Makro Hayper Market - Cairo From June 2008 to Jan 2010. Job title Customer Service Company Aolad Rageb market , Cairo From June 2007 to Jan 2008. Job title Customer Service Company Vodafone , Cairo
  • 3. Having the good ability to communicate clearly and professionally, both verbally and in writing. Handling complaints and unpleasant customers. Strong decision making and analytical abilities. Strong detail orientation and communication/listening skills. Professionally handling incoming requests from customers and ensuring that issues are resolved both promptly and thoroughly. Thoroughly and efficiently gather customer information, access and fulfill customer needs Provide quality service and support in a variety of areas including. Handling customer issues over the phone. Maintaining a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company. Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customers experience. Skills Personal Skills Good organisation skills Good time management skills Good communications skills, written and verbal. Discretion Confidence with IT and computer packages Accuracy and good attention to detail. Good ability to stay calm and tactful under pressure. Self motivation. Bright and positive attitude Computer Skills: Ability to repair hardware problems. PC expansion and test of the function Motherboard or case reorganization and test of the function Problem solution of hard and software conflicts help with installation of new Hardware components (CPU, RAM, Sound, graphic, network board, printer etc.) Establishing an internet connection (Modem, ISDN, DSL etc.). Install for the operating system (Windows 8, server 08, etc.). Install for the application program Fix software installations problems Configuration or system care Installation of all drivers of hardware 3
  • 4. Courses& Training English Course (Intermediate) at CACE &AUC. BusinessEnglish course - Berlitz Language Center Cairo. Dos-Windows -Word-Excel-Power Point-Access-It-Internet course at Cairo university. Customer Service Course Cairo University. Telesales Course Ein Shams University. Personal information Nationality : Egyptian Religion : Muslim. Date of birth : 27/05/1988 Gender : Male Marital Status : Married Military Status : Exempted Qualification Faculty : Al jezzera academy of Computer and Management Information Systems. University : Cairo University. Graduation Year : May 2009. Spoken Languages : Arabic: Mother language. : English: V.good . (Reading, Speaking & Writing) Careers Customer Service ,Administrative Assistant & Data Entry. Remarks Able TO Learn New ( Time Management,Communications , Computer & Language.. skills ) Ability to work with groups and manage heavy work load. Able to work after two weeks from approval. Able to work in Arabic & foreign countries. REFERENCES Available on request. YoursYours sincerelysincerely Ahmad SaadAhmad Saad 4