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Aidan. McCarthy CV

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Aidan Mccarthy

Aidan McCarthy has over 5 years of experience in customer service roles. He holds a Bachelor of Arts degree in Economics and Geography from University College Cork. Currently, he works as a Customer Experience and Realisation Analyst at Vodafone in Dublin, where his responsibilities include customer journey mapping, analyzing KPIs, and assisting with recruitment events. He is proficient in Microsoft Office and has strong leadership experience from his role leading the 37th Cork Scout Troop.

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Address: 52, Sandown Crest, Doughcloyne, Cork Mob: 087 2973234 Email: A3mac@hotmail.com Aidan McCarthy Education UNIVERSITY COLLEGE CORK Bachelor of Arts Economics (Major) Geography (Minor) – 2H1 2012-2015 Core Modules: Corporate Strategy Human Resource Economics Data Analysis and Interpretation Principles of Insurance Final Year Project (Group) Result: 2H1 “Guns, Drugs, War and Violence” • Research on City of Caracas undertaken through online sources. • Working within a group of four each covering a specific area. • Analysis of Data provided through online census reports. • Present findings on topic to the class at end of the year via power point. COLAISTE CHROIST RI, Cork 2005-2011 Leaving Certificate 400 Points, including A2 (H) in Business Studies and English Work Experience VODAFONE, Mountainview, Leopardstown, Dublin Sept 2015 – Present Position: Customer Experience and Realisation Analyst • Customer Journey Mapping • Analysing and monitoring core business KPI's • Working within the technology team currently implementing new infrastructures. • HR activities within team; assisting engagement champion with compiling organisation chart of roles and responsibilities within teams, resource planning and organising team offsite days. • Bill design project: identifying core capabilities and requirements. • Recruitment and promotion of Graduate programme at Grad fairs in third level institutions throughout the country.. • Working with CWIT to promote and gain awareness for women in technology; presenting at secondary schools to fourth year transition year students. CARPHONE WAREHOUSE, Wilton, Cork Aug. 2013 - Aug. 2015 Position: Customer Consultant
• Provide exceptional service to all customers making them aware of all offers available to them by providing impartial advice on all mobile, broadband and television providers • IT Skills: Full competency in company IT system; Pie. Complete knowledge on use of Vodafone, Meteor, o2, 3, Emobile, Eircom, Sky and UPC IT systems. • Assist manager in batching contracts, training staff, banking, stock audits and rotas. • Received award for Top Part-time Sales Person in Carphone Warehouse Kinsale Road Branch. DEBENHAMS, Patrick St. Cork Sep. 2012- Apr. 2013 Position: Sales and Visual Assistant • Assisted customers & replenished stock onto the shop floor. • After 3 months was offered a position in the visual department. • Maintained all visual standards within the store; Mannequin displays, window displays. • Solely responsible for visual department on the weekend. BARRYS PHOTOGRAPHY (SANTAS GROTTO), Wilton, Cork. Nov. 2011- Dec. 2011 Position: Photographer • Captured & printed images to provide to customers at the end of their visit. • Responsible for upselling of photographs and parcels, as well as finance. NEXT, Opera Lane, Cork Oct. 2010- Jan. 2011 Position: Stockroom Assistant • Ensured all stock control standards were applied to products; Consigning in and out stock, security tagging etc. • Communicated consistently with floor staff to maintain stock levels. • Organised and Prioritised stock to be put onto the shop floor. • Executed stock deliveries in a fast and efficient manner. TOPMAN, Opera Lane, Cork Sep. 2009- Jan. 2010 Position: Sales Advisor • Informed customers of offers within the store. • Maintained excellent customer service throughout role. • Assessed Stock gaps on the Shop floor and replenished stock. Interests & Achievements • IT Skills: Microsoft Office (Word, Excel and Powerpoint) • Leader of the 37th Cork Scout Troop (2012- 2015), Togher and member since 1999. -Organised weekly meetings, monthly activities and annual summer camps abroad -Reported monthly to group leaders on progress of the troop -Mentored and motivated scouts to improve both scouting and communication skills -Coordinated annual recruitment event -Scout of the year 2007, Best Attendance 2006, Best Uniform 2005
Referees Referees available on request.

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Aidan. McCarthy CV

  • 1. Address: 52, Sandown Crest, Doughcloyne, Cork Mob: 087 2973234 Email: A3mac@hotmail.com Aidan McCarthy Education UNIVERSITY COLLEGE CORK Bachelor of Arts Economics (Major) Geography (Minor) – 2H1 2012-2015 Core Modules: Corporate Strategy Human Resource Economics Data Analysis and Interpretation Principles of Insurance Final Year Project (Group) Result: 2H1 “Guns, Drugs, War and Violence” • Research on City of Caracas undertaken through online sources. • Working within a group of four each covering a specific area. • Analysis of Data provided through online census reports. • Present findings on topic to the class at end of the year via power point. COLAISTE CHROIST RI, Cork 2005-2011 Leaving Certificate 400 Points, including A2 (H) in Business Studies and English Work Experience VODAFONE, Mountainview, Leopardstown, Dublin Sept 2015 – Present Position: Customer Experience and Realisation Analyst • Customer Journey Mapping • Analysing and monitoring core business KPI's • Working within the technology team currently implementing new infrastructures. • HR activities within team; assisting engagement champion with compiling organisation chart of roles and responsibilities within teams, resource planning and organising team offsite days. • Bill design project: identifying core capabilities and requirements. • Recruitment and promotion of Graduate programme at Grad fairs in third level institutions throughout the country.. • Working with CWIT to promote and gain awareness for women in technology; presenting at secondary schools to fourth year transition year students. CARPHONE WAREHOUSE, Wilton, Cork Aug. 2013 - Aug. 2015 Position: Customer Consultant
  • 2. • Provide exceptional service to all customers making them aware of all offers available to them by providing impartial advice on all mobile, broadband and television providers • IT Skills: Full competency in company IT system; Pie. Complete knowledge on use of Vodafone, Meteor, o2, 3, Emobile, Eircom, Sky and UPC IT systems. • Assist manager in batching contracts, training staff, banking, stock audits and rotas. • Received award for Top Part-time Sales Person in Carphone Warehouse Kinsale Road Branch. DEBENHAMS, Patrick St. Cork Sep. 2012- Apr. 2013 Position: Sales and Visual Assistant • Assisted customers & replenished stock onto the shop floor. • After 3 months was offered a position in the visual department. • Maintained all visual standards within the store; Mannequin displays, window displays. • Solely responsible for visual department on the weekend. BARRYS PHOTOGRAPHY (SANTAS GROTTO), Wilton, Cork. Nov. 2011- Dec. 2011 Position: Photographer • Captured & printed images to provide to customers at the end of their visit. • Responsible for upselling of photographs and parcels, as well as finance. NEXT, Opera Lane, Cork Oct. 2010- Jan. 2011 Position: Stockroom Assistant • Ensured all stock control standards were applied to products; Consigning in and out stock, security tagging etc. • Communicated consistently with floor staff to maintain stock levels. • Organised and Prioritised stock to be put onto the shop floor. • Executed stock deliveries in a fast and efficient manner. TOPMAN, Opera Lane, Cork Sep. 2009- Jan. 2010 Position: Sales Advisor • Informed customers of offers within the store. • Maintained excellent customer service throughout role. • Assessed Stock gaps on the Shop floor and replenished stock. Interests & Achievements • IT Skills: Microsoft Office (Word, Excel and Powerpoint) • Leader of the 37th Cork Scout Troop (2012- 2015), Togher and member since 1999. -Organised weekly meetings, monthly activities and annual summer camps abroad -Reported monthly to group leaders on progress of the troop -Mentored and motivated scouts to improve both scouting and communication skills -Coordinated annual recruitment event -Scout of the year 2007, Best Attendance 2006, Best Uniform 2005