Air27's problem
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Self-check-in machines at airports allow passengers to check themselves in by inserting their credit card or entering their flight number, answering security questions to retrieve their booking details and print a boarding pass, reducing costs and wait times. Online check-in lets passengers confirm their flight details on the airline website to print their own boarding passes and drop off luggage, improving customer satisfaction while checking in anywhere prior to their flight.
Air27's problem
- 2. SOLUTION SELF CHECK IN MACHINE AT THE AIRPORT Puts credit card in machine or enter flight number on touch screen Passenger booking details are retrieved Security question are answer on screen Boarding pass is printed out(and luggage tags if needed) Luggage to be check in is taken to ‘bag drop’ Passport check in
- 3. ADVANTAGES Reduce cost Reduce waiting times Passengers with only hand luggage can check in more quickly
- 4. ONLINE CHECK IN Passenger goes to airline website. Flight details are confirmed Passenger print out their own boarding card Luggage to be checked in is taken to ‘bag drop’ area Boarding pass is scanned electronically at departure gate
- 5. ADVANTAGES Reduce cost Increase customer satisfaction Can check in everywhere and more relax