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- 1. 3321 LAZY PALM DR N HARLINGEN, TX 78552 (956) 730-3834 gelo7646@gmail.com ARGELIO HERRERA OBJECTIVE Seeking a long term career,where I can utilizemy acquired skillsand/or where the employer is willingto providetraining. SKILLS & ABILITIES Over 4 1/2 years experience in telemarketing with skills in providing excellent customer service, data entry, account information; open/close accounts, updating personal information, technical support for cellular services and phones. Will train. EXPERIENCE Self-Employed,McAllen,Texas Xactimate estimator Present I do writing of estimate accordingto the guidelines and coverageprovided by insureds insurancepolicy as well as settlement of claim. First Cash Pawn, Harlingen,Texas Pawn Broker Sales associate Nov 23,2013 May 8, 2015 Builta team-oriented environment through assistingother employees in all store activity.Assisted the management team in determining the valueof incomingand outgoing merchandise.Maintained and protected company and customers assets. Provided and ensured premier customer servicethrough sales and lendingactivities. Effectively executed the sales process and lendingpractice. Answered phone callsfromcustomers with questions. T-Mobile USA,Inc., Mission, Texas CS Technical Care Jan 17, 2011 - Feb 27, 2013 Provided technical support/troubleshooting for cellular services and phones, customer service, data entry, billingquestion resolutions. ADVANCED CALL CENTER TECHNOLOGIES,HARLINGEN,TEXAS Inbound Customer Service Representative Apr 01, 2010 - Jan 15, 2011 Received calls from customers in reference to debit card issues, account information for Bank of America, updated personal information, released or locked out accounts, customer svc, data entry.
- 2. Page 2 Echosphere (Dishnetwork),Harlingen,Texas Customer Service Representative Jun 01, 2007 - Feb 19, 2010 Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints, data entry. Convergy's,Brownsville,Texas Customer Service Representative Aug 01, 2006 - May 15, 2007 Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints, data entry. Securitas Security/Lockheed Martin, Weslaco,Texas Security Guard Jun 02, 2006 - Dec 29, 2006 Duties Guard property against fire, theft, vandalism, and illegal entry: Periodically patrol buildings and grounds of work site. Examine doors, windows, and gates to determine that they are secure. Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and apprehend or expel miscreants. Permit authorized persons to enter property. Register at watch stations to record time of inspection trips. Call police or fire department by telephone in case of fire or presence of unauthorized persons. Prepare & provide reports to supervisors as needed. Echosphere (Dishnetwork),Harlingen,Texas Customer Service Representative Jun 16, 2005 - Feb 19, 2006 Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints, data entry. WestTelemarketing,Harlingen,Texas Telemarketer Dec 15, 2001 - Mar 15, 2005 Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service. La Especial Bakery, San Benito, Texas Assistant Baker Jan 01, 2001 - Jun 01, 2002
- 3. Page 3 Assist the baker with baking bread, glazing. Observe color of products being baked and adjust oven temperatures, humidity, or conveyor speeds accordingly. Set oven temperatures and place items into hot ovens for baking. EDUCATION Texas State Technical College,Harlingen,Texas 1 year college, technical or vocational school Major: Computer Science Basics UniversityofTexas at Brownsville,Brownsville,Texas 1 year college, technical or vocational school Major: Basics San Benito High School,San Benito,Texas High School Diploma TRAINING Professional Truck Driver Texas State Technical College Feb 23,2015 - Mar 13, 2015 LEADERSHIP Are you head of the condo board, or a team lead for your favorite charity? This is the perfect place to let everyone know COMPUTER SKILLS Typing Speed: 30 Words Per Minute Data Entry Terminal (PDT, Mainframe Terminal, etc) E-Mail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Presentation Software (PowerPoint, Flash, etc) Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, FileCompression, etc) Word Processing Software (Word, WordPerfect, etc) Xactimate 28 LANGUAGE SKILLS English- Excellent ( Read Write Speak ) Spanish- Good ( Read Write Speak ) DRIVER'SLICENSE ClassA - Commercial
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