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- 1. Ahmet Ersin Akal, MBA, BPMP 4857 Windsor Court, Eagan, MN 55122, Home Phone:(651) 686-7 949 e-mail: ahmet.akal@comcast.net Professional Profile A Senior Financial Services Operations Leader with div ersified industry experience in leading process improvement and technology management projects globally.Ihave extensiveglobal experience in business architecture, business intelligence, contract negotiations, M&A, reporting/analytics, marketing and sales/sales management, procurement, operational leadership, project/program management, management consulting and change management. Having managed complex businesses in Milano, D端sseldorf, 聴stanbul, London, Caracas, Venezuela, Los Angeles, NYC and Twin Cities, Iam a result oriented,and a focused Global Leader whoadds value toallorganizations. Professional Experience MoneyGram International, Inc., Minneapolis, MN 2005 to2016 Senior Manager, Business Process Technology and StrategicOps Support the Global Services and Operations organization in its adoption,implementation and effective use of business process technology toautomate its key business processes.MoneyGramInternational,Inc.(NASDAQ:MGI) is a leading global pay ment serv ices company with ov er 360,000 agents worldwide in 200 countries: - Had a leading role in a corporate Oracle ERPdev elopment initiative.Built product awareness for Oracle E-Business Suite (AP, AR, GLand HR modules) for successfulrequirement gathering,functional design and rollout. Responsible for organizational readiness for EMEAAP (Europe, Middle East, Africa, Asia Pacific) Sales Region. (a $45 MM program) - Re-engineered core enterprise as-is Partner on-boarding processes and deployed a Business Process Management Suite (BPMS)tool toautomate a to-be process along with other state of art new technology. (a $2.00 MM program) - Led the end-of-life (EOL) activ ities for sev eral enterprise legacy sy stem applications. - Dev eloped training content, selected platforms and trained cross-functional global business groups on new ERP, BPMS, CRM and other platforms. - Identified and built process metrics and implemented end-to-end Service Level Agreements (SLAs) for operational groups based on these metrics. Adopted technology to publish sustainable reports/dashboards for the enterprise. - Structured a new outsourced product support and dev elopment team to support BPMS. - Successfully managed BPMS product driving at least four releases annually; improved application efficiency/productivity and ROI by developing and executing a robust product roadmap. (annual budget $250K - $47 5K) - Cooperated with Sales tohelp launch a Customer Relationship Management (CRM) tool (Salesforce.com) for the U.S. based retailsales force and alignedthe BPMS tool with the CRM application. This integration helped theorganization with value added intelligence and leveraged both CRM and BPMS for operational excellence. - Gathered business requirements effectively and helped development team understand requirements for timely and efficient implementation. Resolv ed misunderstandings rapidly and amicably . - Led and managed User Acceptance Tests (UAT) across the organization for quarterly releases for BPMS and SFDC (CRM) deploy ments. - Led lean green belt process improvement projects that resulted in 75% to44% reduction in lead-time for our internal and external processes which translated into significant bottom line results. - Communicated effectively and delivered controversialand highly charged business decision opportunities to corporate leadership. - Effectively drove change and fostered organizational readiness across the organization. Took a leading role in a high exposure corporate technology implementation. Supportedthe establishment of governance, sustainable support, training and development models for three core processes (CRM, BPM and ECM). - Experienced with Enterprise Software Development Life Cy cle for ECM, CRM, and BPM applications. - Hav e provided solutions using SFDC platform to launch applications to manage strategic enterprise processes globally.Have alsohave involved in managing projects from end-to-end, including both process and technology change for budgets totaling up to $3.0 MM. - Architectured ideal infrastructure platforms that are scalable andeasy toimplement from both an IT and business perspective. Adopted Service Oriented Architecture (SOA) design pattern for all our process technology to achieve efficient usage of resources. Implemented Enterprise Service Bus (ESB) for our infrastructure to enable SOA. Participated in the selection process for an ESB v endor.
- 2. Lemna International Inc., Minneapolis, MN 1998 to2006 Director, Business Development and Projects Lemna Internationalis a Twin Cities based leading corporation whodevelops turnkey infrastructure, env ironmentaland energy projects specializing in emerging and high-growth markets.Managedseveral projects with Lemna and worked closely with US Gov ernment Agencies such as Department of Commerce(DOC) and Export Import Bank(Exim Bank).One of my successfulachievements was the negotiation of a $240 million design-build- finance hydroelectric power plant project in Turkey as a leader of an internationalconsortium of six companies. Ihave extensivesales experience with high government levelofficials and C-Level corporate officers. - Increased our hit rate by 70% with US Trade Development Agency (USTDA)by managing proposals and successfully won fiv e feasibility study grants. - Led the procurement department and negotiated v endor contracts for projects. By utilizing creative outsourcing and logistics plans, obtained sustainable savings which improved project profit margins. Obtained sav ings bey ond 1 5% in v endor negotiations for two infrastructure projects in Slov enia. - Executed $15million turnkey Engineering, Procurement and Construction (EPC) contract in a wastewater sector in Venezuela. Had executive project management and P&L responsibilities; turned around an extremely low margin by aggressive procurement and logistics plans. Completed the project with 20% profit margin on time for a successful start-up. - Participated in product development and management efforts and helped bring cost s down through effectiv e v endor negotiations and lev eraged procurement efforts. TransteknoInternational, Inc., Ankara, Turkey 1989 to1997 Executive Vice President of Operations Transteknois a leading logistics and freight forwarding corporation specialized in globalinfrastructure project based logistics. Eight years of executive levelmanagement experiencein a service oriented industry. Successful management experienceand delivered results in P&Loperations, marketing and sales/sales management, business strategy development,legalaffairs and financialoperations. - Led all operational aspects of a medium sized priv ate company . - Obtained and managed $1 0 million financing from local and international banks. Carried full responsibility for theov erdraft facility obtained from an Italian bank in the amount of $5.5 million. - Started up companys services in Italy. Set up a profit center, a consolidation center in Milan for import and export traffic. Chartered ov er 1 ,000 FTL/LTL of cargo in the first y ear of operation . - Dev eloped an office automation system and implemented a Global Positioning System (GPS) for trailer fleet. - Adapted and implemented Just-in-Time delivery sy stem and initiated procedures for ISO-9002 qualification. - Strategized and managed an arbitration case in London for a significant risk and won the case. - Created innovative products and rolled them out successfully with global clients such as Delphi Packard (a GM subsidiary ), FMC, Itochu-Honda, Siemens, GE, Shell and Bechtel. Education - Master of Business Administration,1988,Major: IndustrialManagement,emphasize on RetailIT Pacific States University,Los Angeles, CA - Bachelor of Science Degree, 1986, Major:Statistics and Operations Research,Minor: Computer Science Middle East Technical University (METU), Ankara,Turkey Professional Affiliations - Lean Six Sigma Green Belt Certification (LSS) 2012 by PMI, England - Business Process Management Professional(BPMP) 2011 by BPM Institute,Boston,MA (fullcourse curriculum available upon request) - Attended various Corporate development certification programs: (few select ed from many are below) o The Strategy - Focused Organization, Robert S. Kaplan, and Dav id P. Norton o The 360o Leader (Developing Your Influence from Anywhere in the Organization), by John C. Maxwell o The 7 Habits of Highly Effectiv e People, by Stephen R. Cov ey o Leading Change, by John Kotter o Good to Great, by Jim Collins o Now, Discov er Your Strengths, by Marcus Buckingham