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The document discusses self-service password reset functionality including: - Allowing multiple challenge questions to authenticate users and reduce risk of guessing answers. - Enabling offline password recovery so users can reset passwords without network access. - Integrating reset functionality into existing login portals through "sidecar mode". - Providing flexible configuration, auditing, and extensibility through the PortalGuard platform.
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Best practices for smart list and smart campaign configurations that yield greater reliability and processing efficiencies.
Generally recommended timelines for reviewing instance performance: walk away from this session with a guideline of what to review in Marketo and how often to review it.
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INTRODUCTION:TRANSMISSION MEDIA
A transmission media in data communication is a physical path between the sender and
the receiver and it is the channel through which data can be sent from one location to
another. Data can be represented through signals by computers and other sorts of
telecommunication devices. These are transmitted from one device to another in the
form of electromagnetic signals. These Electromagnetic signals can move from one
sender to another receiver through a vacuum, air, or other transmission media.
Electromagnetic energy mainly includes radio waves, visible light, UV light, and gamma
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interface (UI) toolkit, used to build and
develop eye-catching, natively-built
applications for mobile, desktop, and web,
from a single codebase. Flutter is free, open-
sourced, and compatible with existing code. It
is utilized by companies and developers
around the world, due to its user-friendly
interface and fairly simple, yet to-the-point
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Presentation done at the GDG Douglas event for June 2025.
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For most up-to-date version see https://fpilluminated.org/deck/264
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* How unfolding lists is the computational dual of folding lists
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Already Have a Solution?
- 1. Require Multiple Questions Avoid Mainstream Questions * Multiple Sets of Questions* Ask Mandatory/ Optional Questions Offline Password Recovery* Sidecar Mode (attach functionality)* Flexible Configuration Auditing/ Reporting Platform Extensibility* Low Total Cost of Ownership 3rd Party Reset Tool IT Homegrown Solution Existing Call Center Clarification: - Avoid Mainstream Questions: avoid questions whose answers can be easily guessed information specific to the user - Multiple Sets of Challenge Questions: reduce risk by providing a different set of challenge questions for the Help Desk staff to verbally authenticate users - Offline Password Recovery: allow users to recover their password when off of the LAN and avoid any unnecessary trips into the office - Sidecar Mode (Incorporate Functionality): maintain your current portal and/or VPN login screen by adding Forgot Password and Reset Password links - Platform Extensibility: self-service is a layer of the PortalGuard platform. PortalGuard also offers: - Risk-based Authentication - Risk-based Analysis - Password Management - Single Sign-on Self-service Password Reset Functionality Users need Training? Not likely? Too buggy? Phase 2? On wish list? Under development? Gathering requirements? Shelved? Development is in denial? Waiting for CIO sign-off? In testing phase? Ran out of budget? Stalled for unknown reason? TBD? REORG? Change in direction? Due last Friday? Ready to use users as guinea pigs? When he returns? Submitted problem report? Nice to have? Is this your reality?Is this your reality? Copyright 2011, PistolStar dba PortalGuard. No information contained in this document may be shared without explicit written approval from PistolStar, Inc. Are You Saying Your Solution Does...? Probably?Probably?Probably? Probably? Probably? Probably? Probably? Probably?Probably?
- 2. Number of Users Help Desk calls per user Total Help Desk calls Percentage that are password resets Password Reset calls Average cost per call Password costs Average time per call Total time spent Are You Saying You Dont Have Time To...? Time is Money Technical Call 30 mins 1 hour 1 hour 15 mins 5 mins Sandbox Demo Guided Trial Purchase Full Version Increase Usability Increase Security Reduce Risk 0 mins 0 mins 0 mins TOTAL Time Before Purchase: 2.5 hours TOTAL Time: < 1 day Clarification: - Purchase: the time for this process is dependent on your method of payment and internal processes (15 minutes is if you purchase using a credit card) - Full Version: this takes 5 minutes because all of the configuration, etc. is done during the guided trial * As reported by Gartner, Inc. on a per year basis Based on the recommended range from the ITU **All times indicated are estimates Existing Call Center 5,000 5,000 0 21* (per year basis) 105,000 0 30%* 30%* 31,500 0 $25* $25* 0 $787,500 15 mins 15 mins 2 mins 472,500 mins or 329 days Copyright 2011, PistolStar dba PortalGuard. No information contained in this document may be shared without explicit written approval from PistolStar, Inc. Help Desk staff spends: End-user spends:
- 3. Are You Saying You Cant Afford...?