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CHANNEL ATTRIBUTION WITH
                GOOGLE

                          Thomas Bosilevac
                         Director of Analytics
                              @bosilytics




Thursday, May 17, 2012
We are not seats


                           or eyeballs


                           or end users


                           or consumers
Thursday, May 17, 2012
nor are we impressions

                           or clicks

                         or conversions


Thursday, May 17, 2012
WE ARE HUMAN BEINGS
                         AND OUR REACH
  EXTENDS YOUR GRASP.
Thursday, May 17, 2012
DEAL WITH IT


                                 -Cluetrain Manifesto
                                         1999




Thursday, May 17, 2012
WELCOME MULTI-CHANNEL
                   ATTRIBUTION




Thursday, May 17, 2012
We Live in an Increasingly Complex,
        Multi-Channel Ecosystem




Thursday, May 17, 2012
Optimizing Multi-Channel Marketing
        Programs can be a Major Challenge
        Teams on islands with isolated data often achieve sub-optimal
        results

                                    -*./*.%0"&    '*+$%,&
                         1.%2#&
                                                            '()&
                           5-*6&            34&

                           !"#$%&                      '(!&




Thursday, May 17, 2012
Teams Need a Holistic View of How their
        Customers Engage with Media
        Campaigns
        We need to understand all of the campaign touch points in the
        customer lifecycle and how much they contribute to helping us
        reach our goals




Thursday, May 17, 2012
Siloed Teams and Data Forces Use of
 Last Ad Standard
 But campaigns are made up of overlapping ads that reach consumers multiple t
 across multiple channels, over extended periods of time

          Banner         Rich Media &      Banner       Banner       Search
          Yahoo          Sponsorship MSN   CNet         Sky Sports   Google


                                                                              $


                                                    $                                     $


                                                                                      $


                                                    $


                                                                                  $




Thursday, May 17, 2012
Without a Holistic View of Where
        Customers Engage, Teams Enter a
        Vicious Cycle
        Optimizing media without understanding whats really driving
        towards business goals will degrade efficiency and performance




Thursday, May 17, 2012
Evaluating Every Touch Point Helps
        Teams Have a More Holistic View of the
        Customer
        Using advanced attribution modeling, Yahoo drove 15% more
        conversions than it did with the last ad model




Thursday, May 17, 2012
SO WHAT CAN I DO TODAY?
                         Google Multi-channel conversions




Thursday, May 17, 2012
First Interaction

           Banner
           Yahoo
                         Rich Media &
                         Sponsorship MSN
                                           Banner
                                           CNet
                                                    Banner
                                                    Sky Sports
                                                                 Search
                                                                 Google
                                                                              Conversion
                                                                          $




Thursday, May 17, 2012
WHAT IS A CONVERSION?




                         ANY Transaction or Goal
 15
Thursday, May 17, 2012
SO REALLY, HOW ARE MY BANNERS?




Thursday, May 17, 2012
SO REALLY, HOW ARE MY BANNERS?




 17
Thursday, May 17, 2012
SO REALLY, HOW ARE MY BANNERS?




Thursday, May 17, 2012
Thursday, May 17, 2012
SO REALLY, HOW ARE MY BANNERS?




Thursday, May 17, 2012
OTHER REPORTS
                 Time Lag         Path Length
               Days to convert   Interactions to
                                   conversion




Thursday, May 17, 2012
CONVERSION SEGMENTS




Thursday, May 17, 2012
CHANNEL DESCRIPTIONS


                                       display, cpm, AdWords content through ad
                             Display
                                       distribution
                         Paid Search   AdWords and/or cpc, ppc
                            Organic    unpaid search engines or organic

                              Social   ~400 social networks (no tag)

                            Referral   any other site not listed

                               Email   email

                              Direct   Through URL, Bookmark or (not set)

                              Other    Anything else (custom medium / source)



Thursday, May 17, 2012
SO WHAT CAN I DO TODAY?
                         Google Multi-channel conversions




Thursday, May 17, 2012
Advanced Attribution Allows Teams to
        Weight KPI Contributions to all Ads Seen
        For the campaign lifetime, many ads will have a role in driving
        conversion
                                      21   14                 7                                  1
                              J.G+$
                                                                                                              $

                                                             6(7      6(7      6(7      6(7          6(7
                                                             8$       !$       9$       :$           ;";!$    $



                         3(45$%&                                                                     =;;#$
                                                            ;#$       ;#$      ;#$      ;#$                   $
                         %,-./012)$



                         %&'()*+&
                         %,-./012)$                         ;";8<$    !"!#$
                                                                      ;"=<<$   !"!#$
                                                                               ;";>!$   !"!#$
                                                                                        ;"=?9$       ;"?!?$
                                                                                                     !"!#$    $




                                            %)*A2-   J-.K$%&'.42-      @(A22   %C3
                                            E.+F$    L+-*A()5$M25+N    BCD     B+G(-H+1)I
                                                     E.+F$             E.+F$   E.+F$




Thursday, May 17, 2012
A Customized Statistical Model will
         Attribute Each Conversion to the
         Appropriate Channel
        Probability to convert as a function of ad exposure




                                                           ln (    = b + m1x1 + m2x2 + m3x3 +  + mixi




           The ad history is defined by variables xi which define ad characteristics
            (e.g., display vs. search) or behavior (e.g., click vs view).
           The coefficients (mi) define the weightings associated with each ad
            characteristic/behavior
           The model will incorporate the coefficients for each ad to determine
 26         how much weight to apply to each ad in a converters exposure history
Thursday, May 17, 2012
A 360 Degree Marketing Intelligence
         Platform can Help with Holistic Customer
         Insights
         The platform integrate data from online, customer data, third
         parties, and offline media channels




 27
Thursday, May 17, 2012
About Digitarias Analytics Department
 Analytics Solutions            Select Vendor Partnerships
    Measurement Strategy
    Analysis
    Testing
    Optimization
    Decision Support
    Dashboards


 Our Global Analytics Clients




Thursday, May 17, 2012
Q&A
Thursday, May 17, 2012
Ad

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Ad

Google Analytics Attribution - AMA

  • 1. CHANNEL ATTRIBUTION WITH GOOGLE Thomas Bosilevac Director of Analytics @bosilytics Thursday, May 17, 2012
  • 2. We are not seats or eyeballs or end users or consumers Thursday, May 17, 2012
  • 3. nor are we impressions or clicks or conversions Thursday, May 17, 2012
  • 4. WE ARE HUMAN BEINGS AND OUR REACH EXTENDS YOUR GRASP. Thursday, May 17, 2012
  • 5. DEAL WITH IT -Cluetrain Manifesto 1999 Thursday, May 17, 2012
  • 6. WELCOME MULTI-CHANNEL ATTRIBUTION Thursday, May 17, 2012
  • 7. We Live in an Increasingly Complex, Multi-Channel Ecosystem Thursday, May 17, 2012
  • 8. Optimizing Multi-Channel Marketing Programs can be a Major Challenge Teams on islands with isolated data often achieve sub-optimal results -*./*.%0"& '*+$%,& 1.%2#& '()& 5-*6& 34& !"#$%& '(!& Thursday, May 17, 2012
  • 9. Teams Need a Holistic View of How their Customers Engage with Media Campaigns We need to understand all of the campaign touch points in the customer lifecycle and how much they contribute to helping us reach our goals Thursday, May 17, 2012
  • 10. Siloed Teams and Data Forces Use of Last Ad Standard But campaigns are made up of overlapping ads that reach consumers multiple t across multiple channels, over extended periods of time Banner Rich Media & Banner Banner Search Yahoo Sponsorship MSN CNet Sky Sports Google $ $ $ $ $ $ Thursday, May 17, 2012
  • 11. Without a Holistic View of Where Customers Engage, Teams Enter a Vicious Cycle Optimizing media without understanding whats really driving towards business goals will degrade efficiency and performance Thursday, May 17, 2012
  • 12. Evaluating Every Touch Point Helps Teams Have a More Holistic View of the Customer Using advanced attribution modeling, Yahoo drove 15% more conversions than it did with the last ad model Thursday, May 17, 2012
  • 13. SO WHAT CAN I DO TODAY? Google Multi-channel conversions Thursday, May 17, 2012
  • 14. First Interaction Banner Yahoo Rich Media & Sponsorship MSN Banner CNet Banner Sky Sports Search Google Conversion $ Thursday, May 17, 2012
  • 15. WHAT IS A CONVERSION? ANY Transaction or Goal 15 Thursday, May 17, 2012
  • 16. SO REALLY, HOW ARE MY BANNERS? Thursday, May 17, 2012
  • 17. SO REALLY, HOW ARE MY BANNERS? 17 Thursday, May 17, 2012
  • 18. SO REALLY, HOW ARE MY BANNERS? Thursday, May 17, 2012
  • 20. SO REALLY, HOW ARE MY BANNERS? Thursday, May 17, 2012
  • 21. OTHER REPORTS Time Lag Path Length Days to convert Interactions to conversion Thursday, May 17, 2012
  • 23. CHANNEL DESCRIPTIONS display, cpm, AdWords content through ad Display distribution Paid Search AdWords and/or cpc, ppc Organic unpaid search engines or organic Social ~400 social networks (no tag) Referral any other site not listed Email email Direct Through URL, Bookmark or (not set) Other Anything else (custom medium / source) Thursday, May 17, 2012
  • 24. SO WHAT CAN I DO TODAY? Google Multi-channel conversions Thursday, May 17, 2012
  • 25. Advanced Attribution Allows Teams to Weight KPI Contributions to all Ads Seen For the campaign lifetime, many ads will have a role in driving conversion 21 14 7 1 J.G+$ $ 6(7 6(7 6(7 6(7 6(7 8$ !$ 9$ :$ ;";!$ $ 3(45$%& =;;#$ ;#$ ;#$ ;#$ ;#$ $ %,-./012)$ %&'()*+& %,-./012)$ ;";8<$ !"!#$ ;"=<<$ !"!#$ ;";>!$ !"!#$ ;"=?9$ ;"?!?$ !"!#$ $ %)*A2- J-.K$%&'.42- @(A22 %C3 E.+F$ L+-*A()5$M25+N BCD B+G(-H+1)I E.+F$ E.+F$ E.+F$ Thursday, May 17, 2012
  • 26. A Customized Statistical Model will Attribute Each Conversion to the Appropriate Channel Probability to convert as a function of ad exposure ln ( = b + m1x1 + m2x2 + m3x3 + + mixi The ad history is defined by variables xi which define ad characteristics (e.g., display vs. search) or behavior (e.g., click vs view). The coefficients (mi) define the weightings associated with each ad characteristic/behavior The model will incorporate the coefficients for each ad to determine 26 how much weight to apply to each ad in a converters exposure history Thursday, May 17, 2012
  • 27. A 360 Degree Marketing Intelligence Platform can Help with Holistic Customer Insights The platform integrate data from online, customer data, third parties, and offline media channels 27 Thursday, May 17, 2012
  • 28. About Digitarias Analytics Department Analytics Solutions Select Vendor Partnerships Measurement Strategy Analysis Testing Optimization Decision Support Dashboards Our Global Analytics Clients Thursday, May 17, 2012