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Amdocs WonderNet joint value proposition for Telecom retail store

Yaki Grossman (Lion)
Yaki Grossman (Lion)

A cutting edge e-signature solution that will lift your Telecom retail store to a new generation of shopper's-experience and help you sell more with less!

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Information Security Level 2 Sensitive 息 2012 Proprietary and Confidential Information of Amdocs Amdocs / WonderNet Joint Value Proposition Yaki Grossman, CEO May, 2012
WonderNet: Partner Profile WonderNet Ltd. A leading provider of e-signature solutions to POS. Authentic Signature Developed an advanced signature authentication technology, deployed globally. Product SignX POS Server - has been integrated in numerous customers with up-to-date renewing service contracts. Main verticals Telecom, Retail, Banking and Insurance. Telecom clients Orange, Cellcom and Pelephone (Israel) Hutchison (Austria), Mobilecom (Austria)
Amdocs and WonderNet: Joint Retail Experience Solution - Components Amdocs Assets Retail Interaction Manager POS integration Enterprise Product Catalog Cross-channel shopping cart eCommerce WonderNet Assets E-signature: Authentic script, digitally sealed Paperless environment Shortening waiting time Legally accepted documents Unique customer experience at the POS Seamless integration with CRM & OM systems
Amdocs & WonderNet Joint Solution Flow Illustration Customer interacts with retail CSR Identification Proposition Customer Reads & Signs Via Dual display orchestrator the customer can view relevant marketing material CSR identifies customer through Amdocs interface Customer browses the options offered by carrier CSR offers customer personalized proposition fit to size including mobile device and plan Customer views offer on his independent screen A Customer reads the offer and contract document(s) on a personal display, scrolling through the document using the touch screen interface, and signing with a digital stylus in the designated areas.
WonderNet Display & Sign Device Amdocs and WonderNet Joint Solution High Level Architecture Approach CSR Identified Proposition Read & Sign Personalized Campaign Display Proposition Display Documents Acquire Signatures Current ATL Campaign Customer ID Customer Profile Personalized Proposition Order Mgmt. Dual Display Orchestrator Marketing Content Read Sign Seal Session Manager Amdocs Components WonderNet Component
Amdocs and WonderNet Joint Solution Value Proposition Reduce store operation costs Reduce cost of printing At least 50% is reduced. Save paper overhead costs Moving Scanning Filing Mailing Increase Store revenue and profitability Shorten up those waiting queues - handling time is shorter per each customer. Reduce overall in- store transaction time by applying efficient tools for CSRs to complete the details of the sale quicker. Do more business with less resources A green store Improved in-store customer experience Crystal clear dealing- From offer to signed contract process WYSWYS 息 What You See is What You Sign! Faster shopping process No need to sign multiple copies Signing process is automated No Paper no more piles of printed documents to carry and store. Signed copy sent by email.
Example: Integrated Scenario For Point of Sale
Amdocs and WonderNet - Scenario Customer handling at the POS 1 CSR Reception In these moments, the LCD tablet which is laid on the desk / counter in front of him displays the latest company's marketing campaign. It's Mark's turn for service. Mark approaches the CSR desk and identifies himself. For a short period a recent marketing campaign is displayed on the tablet in front of him.
Amdocs and WonderNet - Scenario Customer handling at the POS 2 Mark can browse the offer using the touch gestures available by the tablet. A dialog with the CSR is available as the CSR can mirror the tablet display. Amdocs CRM system has brought up the customer profile and generated personalized offers which are displayed to Mark on the tablet. Customer Identified
Amdocs and WonderNet - Scenario Customer handling at the POS 3 Building a Personal proposal The CSR can simulate device's functionality and explain and simulate different rate plans in a great comfort and transparency. The CSR builds together with Mark a personal proposal for him, as he maintains an open highly interactive dialog with Mark using screen-sharing mode.
Amdocs and WonderNet - Scenario Customer handling at the POS 4 Display and sign deal documents Customer Order Rate Plan General T&Cs The moment Mark has decided what best fits his needs and budget, Amdocs OM module generates all the related transaction documents which are then displayed to Mark on the tablet. Mark can page or scroll over the pages and review the selected products and rate plan along with the general terms. When done, Mark will press the [Accept] on-screen button, and the CSR will take control over the session and will lead Mark, page by page where signatures are required. Mark signs wherever needed, using the electronic stylus attached to the tablet. Each signature is displayed immediately on the page (WysWys 息 What you see is What you sign). When finished the CSR will ask mark weather he prefers an electronic copy of the signed documents to be emailed to him, or rather he'd like a printed copy.
THANK YOU

More Related Content

Amdocs WonderNet joint value proposition for Telecom retail store

  • 1. Information Security Level 2 Sensitive 息 2012 Proprietary and Confidential Information of Amdocs Amdocs / WonderNet Joint Value Proposition Yaki Grossman, CEO May, 2012
  • 2. WonderNet: Partner Profile WonderNet Ltd. A leading provider of e-signature solutions to POS. Authentic Signature Developed an advanced signature authentication technology, deployed globally. Product SignX POS Server - has been integrated in numerous customers with up-to-date renewing service contracts. Main verticals Telecom, Retail, Banking and Insurance. Telecom clients Orange, Cellcom and Pelephone (Israel) Hutchison (Austria), Mobilecom (Austria)
  • 3. Amdocs and WonderNet: Joint Retail Experience Solution - Components Amdocs Assets Retail Interaction Manager POS integration Enterprise Product Catalog Cross-channel shopping cart eCommerce WonderNet Assets E-signature: Authentic script, digitally sealed Paperless environment Shortening waiting time Legally accepted documents Unique customer experience at the POS Seamless integration with CRM & OM systems
  • 4. Amdocs & WonderNet Joint Solution Flow Illustration Customer interacts with retail CSR Identification Proposition Customer Reads & Signs Via Dual display orchestrator the customer can view relevant marketing material CSR identifies customer through Amdocs interface Customer browses the options offered by carrier CSR offers customer personalized proposition fit to size including mobile device and plan Customer views offer on his independent screen A Customer reads the offer and contract document(s) on a personal display, scrolling through the document using the touch screen interface, and signing with a digital stylus in the designated areas.
  • 5. WonderNet Display & Sign Device Amdocs and WonderNet Joint Solution High Level Architecture Approach CSR Identified Proposition Read & Sign Personalized Campaign Display Proposition Display Documents Acquire Signatures Current ATL Campaign Customer ID Customer Profile Personalized Proposition Order Mgmt. Dual Display Orchestrator Marketing Content Read Sign Seal Session Manager Amdocs Components WonderNet Component
  • 6. Amdocs and WonderNet Joint Solution Value Proposition Reduce store operation costs Reduce cost of printing At least 50% is reduced. Save paper overhead costs Moving Scanning Filing Mailing Increase Store revenue and profitability Shorten up those waiting queues - handling time is shorter per each customer. Reduce overall in- store transaction time by applying efficient tools for CSRs to complete the details of the sale quicker. Do more business with less resources A green store Improved in-store customer experience Crystal clear dealing- From offer to signed contract process WYSWYS 息 What You See is What You Sign! Faster shopping process No need to sign multiple copies Signing process is automated No Paper no more piles of printed documents to carry and store. Signed copy sent by email.
  • 8. Amdocs and WonderNet - Scenario Customer handling at the POS 1 CSR Reception In these moments, the LCD tablet which is laid on the desk / counter in front of him displays the latest company's marketing campaign. It's Mark's turn for service. Mark approaches the CSR desk and identifies himself. For a short period a recent marketing campaign is displayed on the tablet in front of him.
  • 9. Amdocs and WonderNet - Scenario Customer handling at the POS 2 Mark can browse the offer using the touch gestures available by the tablet. A dialog with the CSR is available as the CSR can mirror the tablet display. Amdocs CRM system has brought up the customer profile and generated personalized offers which are displayed to Mark on the tablet. Customer Identified
  • 10. Amdocs and WonderNet - Scenario Customer handling at the POS 3 Building a Personal proposal The CSR can simulate device's functionality and explain and simulate different rate plans in a great comfort and transparency. The CSR builds together with Mark a personal proposal for him, as he maintains an open highly interactive dialog with Mark using screen-sharing mode.
  • 11. Amdocs and WonderNet - Scenario Customer handling at the POS 4 Display and sign deal documents Customer Order Rate Plan General T&Cs The moment Mark has decided what best fits his needs and budget, Amdocs OM module generates all the related transaction documents which are then displayed to Mark on the tablet. Mark can page or scroll over the pages and review the selected products and rate plan along with the general terms. When done, Mark will press the [Accept] on-screen button, and the CSR will take control over the session and will lead Mark, page by page where signatures are required. Mark signs wherever needed, using the electronic stylus attached to the tablet. Each signature is displayed immediately on the page (WysWys 息 What you see is What you sign). When finished the CSR will ask mark weather he prefers an electronic copy of the signed documents to be emailed to him, or rather he'd like a printed copy.

Editor's Notes

  • #9: Limit to threePurchase new productPurchase upgradeService
  • #11: Limit to threePurchase new productPurchase upgradeService
  • #12: Limit to threePurchase new productPurchase upgradeService