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Amol Hiraman Patil.
Application Development Senior Analyst
Accenture, Pune
Email: amolpatil969@gmail.com
Contact No: 9421415056
______________________________________________________________________________________________
Objective
To be a part of an organization, where I can utilize my knowledge, skills and attitude for mutual gains and have a
good career in the field of software development.
Experience Summary
 Total 4.8 years of IT Experience in Salesforce.com CRM Platform. 
 Salesforce trained and certified Force.com Developer.
 Having solid experience in SFDC Configurations/Customizations
 Extensive knowledge of Configuration like creating Objects, Tabs, Validation rules, Workflows, Approval
process, Process Builder, Handling Page Layouts, Related List, Field Dependencies, Public Groups, Queues,
Custom Settings, Custom metadata types.
 Created Junction Objects, Lookups and Master Detail Relationships.
 Knowledge on creating Roles, Profiles, Permission Sets, OWDs, Sharing Rules.
 Experience in building robust application on Force.com platform using Apex classes, Triggers, Batch jobs,
Schedule jobs, VF Pages, Lightning components.
 Have good experience in writing SOQL and SOSL queries.
 Good knowledge on best practices in Development & Governor limits.
 Experience in data migration tools like Apex data loader, Import wizard etc.
 Experience in code migration tools like Change sets, Bamboo.
 Test class creation and coverage.
 Good knowledge in Rest integration.
 Knowledge of CloudSense CPQ and nCino loan origination system.
 Extensive Knowledge of creating Lightning Components.
 Implemented projects under Agile Methodology with large and small Team Projects.
 Excellent team player, self-motivated, quick learner with good communication and interpersonal skills, and
good trouble-shooting capabilities.

Certifications
 Salesforce Certified Force.com Developer (Dev 401)
 Salesforce Certified Platform App builder
 Salesforce Certified Administrator
 Salesforce Certified Platform developer 1
. 

Educational Details
 B.E (Electronics and Telecommunication) from PICT Collage, Pune in 2014; secured 64.76%. 
 Senior Secondary from KTHM Collage, Nashik in 2010; secured 81.83%. 

 Secondary from Maratha High school, Nashik in 2008; secured 87.84%. 
Project Details
Employer: Accenture Solutions Pvt. Ltd (Sept 2018-Present)
Position: Application Development Senior Analyst
1. Client: SIAM Commercial Bank
Location: Pune, India
Role: Software developer
Team Size: 15
A Bank based in Thailand owned by the royal families of the country.
Responsibilities:
 Worked on the Service Cloud Implementation
 Worked on Apex class, Triggers and various configuration needs of the project.
 Extensive development of various lightning components as per the client needs.
 Worked on dynamic lightning component that can be used by various lightning components.
 Extensive development on Lightning Data Services.
2. Client: Allied Irish Banks
Team Size: 15
It is one of the so-called Big Four Banks in Ireland that offers a full range of personal and corporate
banking services.
Responsibilities:
 Working on the nCino Implementation.
 Worked on various configuration needs of the project.
 Worked on custom objects, validation rules, Page layouts, Custom tabs.
 Worked on various standard objects like Relationship, Loan, and Connection.
 Worked on Lightning component development.
Employer: Syntel Pune (Apr -2018 to September 2018)
Position: Associate Consultant
1 Project Name: Customer Care Portal (CCP)
Client: Humana, USA

Team Size: 7
Customer Care Portal (CCP) is a part of Humana Health-Care Provider to log, track and resolve the
Inquiries raised by the Customers. CCP contains all detailed information about the Inquiries. These
Inquiries creates through IVR, E-mail, Phone and Letters. This system used by the CSR’s (Customer
Service Representatives).
It is Service Cloud Console Application used by customer care executives to manage customers,
work on cases and track the task.
It integrates with .net and data power by which a case can be created from UI or even created by an
application called Softphone. Cases will be loaded in Salesforce through SOAP with the help of
Datapower. It uses Cipher cloud for data encryption
Syntel as a vendor engaged / appointed by HUMANA to provide the development / enhancement,
maintenance and support facility. Project is executed in Onshore-offshore model using SCRUM one
of the AGILE methodologies.
Responsibilities:
 Engage in understanding requirements of the application / module, their analysis, design and
development
 Writing apex classes, Visual Force page, triggers according to the requirement.
 Written integration and test classes.
 Defects Solving.
 Participated in Scrum Planning, Daily Scrum, and Scrum retrospective.
Employer: Infosys Limited Pune (Jan-2015 to Apr -2018)
Position: Senior System Engineer
1. Project Name: Salesforce (CloudSense) integration with Amdocs and ARIA system.
Client: Telstra
Team Size: 7
Objective of project is to integrate CloudSense CPQ with Amdocs and ARIA system. Amdocs is used
for Order fulfillment and ARIA is used as billing system.
Responsibilities:
• Generated manage order payload in JSON format which will consume by Amdocs for order
fulfillment.
• Writing REST callouts to send payload to Amdocs and ARIA system
• Manage all notification response coming from Amdocs and ARIA systems in SFDC.
• Creating Orchestration process in CloudSense as per business requirement.
• Creating Lightning component as per business requirement.

• Creating Custom objects, Fields, Process builders as per business requirement.
• Used Eclipse, SonarQube to develop code.
• Deployment of code using Bamboo, GIT, Bitbucket tools.
• Performed Pre and Post deployment steps in sandbox.
2. Project Name: CCMS (Customer Complaint Management System)
Client: Bank of America, USA
Team Size: 5
Objective of project is to resolve the queries of client. Providing reports for effective tracking.
Dashboard and Search task. Ticket creation and workflow management, maintaining task history,
facility of email sending.
Responsibilities:
• Involved in various process development module and incident resolution.
• Writing apex class and triggers, Creation of workflow and approval process
• Writing Test classes with maximum code coverage. • Creation of workflow and approval process
Personal Details
Name: Amol Patil.
Date of Birth: 27-June-1992
Address: Matoshri, Vidya Nagar, Panchavti, Nashik-422003
Languages Known: English, Marathi and Hindi
Declaration
I hereby declare that the above information furnished is true to the best of my knowledge.
Date: 30-Aug-2019
Place: Pune
(Amol Patil)

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