AMS-IX provision system
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The document discusses the evolution of AMS-IX's provisioning system. Originally, the provisioning process involved manual copy-pasting of information between different systems and teams. This led to errors and inefficiencies. To address these issues, AMS-IX standardized procedures, developed scripts to automate tasks, and integrated email templates. These improvements reduced errors, sped up provisioning time, and allowed AMS-IX to scale to support new sites and exchanges. Current plans include further automating customer configurations and partner modifications to continue improving scalability and the customer experience.
AMS-IX provision system
- 1. AMS-IX provision system Maksym Tulyuk, maksym.tulyuk@ams-ix.net More-IP event, Amsterdam, 22nd May 2014
- 2. Agenda 1. Definition of the provision system 2. Evolution of the provision system 3. Achievements and plans
- 3. Definition of provision system Maksym Tulyuk, maksym.tulyuk@ams-ix.net More-IP event, Amsterdam, 22nd May 2014
- 4. Provision system as Black Box Customer requests a link AMS-IX provides access to a VLAN AMS-IX provisio n system link is a physical port(s) or rate-limit on a partners port in 95% cases VLAN is Internet Peering VLAN
- 5. Inside The Black Box reservatio n assignmen t testing enabling customers request signed documents link is up router is ready
- 6. Deeply inside The Black Box Complexity inside each step!
- 7. Evolution of provision system Maksym Tulyuk, maksym.tulyuk@ams-ix.net More-IP event, Amsterdam, 22nd May 2014
- 8. Provision 4 years ago customer: sends email to MR team MR: copy&paste information into my.ams-ix and RT, and sends email to NOC NOC: copy&paste to browser to find free port NOC: copy&paste to XML (internal database) NOC: copy&paste to console to configure port NOC: copy&paste to email to send reserved port to MR team MR: copy&paste into ...
- 9. Issues with old systems each engineer did it in his/her own way a NOC engineer made a lot of errors it took a lot of time and energy it required a lot of the engineers
- 10. Improvements Internal procedures Scripts Email templates in my.ams-ix.net
- 11. Procedures Procedure = best practice Write down existing processes Constantly check and improve them
- 12. Scripts One step" scripts: change configuration, find free resources (port, IP address), etc Do-it-all scripts: replacement of procedures Require careful thinking Have a lot of checks
- 13. Email templates Replacement of copy&paste operations Integration with my.ams-ix and our database Flexibility via simple programming language
- 14. Historical perspective Write down best practices as procedures Replace the procedures with scripts Generate emails via templates
- 15. Achievements and plans Maksym Tulyuk, maksym.tulyuk@ams-ix.net More-IP event, Amsterdam, 22nd May 2014
- 16. Fixing the issues his/her own way a lot of errors a lot of time and energy a lot of the engineers standardisation no errors minimum and predictive time no engineers involved
- 17. Scalability Four new sites in Amsterdam: Equinix 3, EvoSwitch, Telecity 5, Terremark Four new exchanges: CW, EA, HK, NY
- 18. Some numbers
- 19. Achievements Free up engineers Speed up provision Scale up for new sites and exchanges
- 20. Plans customer can add, remove and change mac addresses customer can configure BGP sessions with route-servers and our router partners can modify virtual links
- 21. Even more ideas automatic testing and enabling automatic addition of mac addresses, BGP sessions, IPv6 addresses, etc automatic operations (show logs, port status, etc)
- 22. Summary Simple concept of provision: request from customer -> link from AMS-IX From procedures to scripts Automatic emails and processes Scalability and growth
- 23. Big thanks! m6_provision: Martin Pels my.ams-ix: Martin Lyden, Petros and Peter provision scripts: Gloria XML: Steven NOC and MR teams: feedback