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Consumer Markets
AND
WALT DISNEY ROY DISNEY
I am interested in entertaining people, in bringing
pleasure, particularly laughter, to others, rather
than being concerned with expressing myself
with obscure creative impressions
- Walt Disney
MISSION
AND
VISION
SUBSIDIARIES
&
MARKET SEGMENTATION
MARKET
SEGMENTS
1.Studio Entertainment
2.Disney consumer
products
3.Media Networks
4.Parks and Resorts
5.Disney Interactive
Analyzing Consumer Markets
GREATEST
CHALLENGE
Keeping the 95-year-old
brand relevant
Analyzing
Consumer
Behavior
Subcultures
Nationalities
Religions
Racial groups
Geographic regions
What Influences
Consumer Behavior?
Cultural Factors
Social Factors
Personal Factors
Reference
groups
Social
roles
Statuses
Family
works
hard
to connect
with its
customers
on many
levels
through
every
single
detail.
INFINITY
GAMING
PLATFORM
Let the
Memorie
s Begin
Creating experiences
and memories
QUESTIONS FROM
MINI CASE
 WHAT ARE THE BENEFITS OF
EXPANDING DISNEY BRANDS?
Expanding leads to collection of
revenues from all the segments
 WHAT DOES DISNEY DO BEST
TO CONNECT WITH
CUSTOMERS?
Innovating and influencing every
customer segment!!
Perceived Risk
Functional
Physical
Financial
Social
Psychological
Time
Analyzing Consumer Markets
Analyzing Consumer Markets
DISCLAIMER
Created by Dongari Gowtham, NIFFT Ranchi,
during a marketing internship by Prof. Sameer
Mathur, IIM Lucknow.

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Analyzing Consumer Markets