Andrew Ruda Resume
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The candidate seeks to stay current in their fast-paced career field through continuous learning. Their strengths include expert level proficiency in CSS, HTML, JavaScript, VBScript and intermediate skills in ASP.Net, PHP, and SQL. They have experience communicating with coworkers, clients, and third parties to create solutions. As a manager, they oversee support teams and agents, train new hires, manage projects and servers, and assist with performance reviews. Their education was gained through self-study and some college courses in the US and Australia.
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Pawan Kumar is seeking a position in a reputable organization that provides work satisfaction and encourages growth. He has over 10 years of experience in sales force automation, distribution management systems, project management, and business process automation. Currently he is a project lead managing a mobile sales force automation project. Previously he has held roles implementing distribution management systems, managing sales teams, and providing technical support. He has strong communication, problem solving, and technical skills.Andrew Ruda Resume
- 1. Objective Stay current and relevant in a fast paced career field. Enjoy my work, Learn as much as possible about every aspect of legacy and emerging technologies, and become very skilled along the way. Strengths and Skills PROGRAMING Languages | Degree of proficiency (Novice, Intermediate, Advanced,Expert) | Years Experience - CSS3 | Expert | 5+ - HTML/5 | Expert | 5+ - JavaScript | Expert | 4+ - JavaScript Frameworks (jQuery,AngularJS,NodeJS) | Advanced | 4+ - VBScript (Classic ASP) | Expert | 5+ - ASP.Net | Intermediate | 3+ - PHP | Intermediate | 3+ - ActionScript | Advanced | 2+ - SQL (MySQL, SQLServer) | 2+ | Intermediate COMMUNICATION - Work one on one and in teams with co-workers and clients to create real-time solutions for client requests - Experienced phone support,as well as prioritizing and managing request queues. - Worked closely with every new hire in support and front-end departments to train them into their full position, as well as cross train and specialized training to progress them and further their skill set - Continual work with 3rd Party Entities to setup integration with our Services and Platform, as well as tracking development and other related request items with third parties till completion - Experienced in interdepartmental communication on task and project management MANAGERIAL - Currently Acting Team Lead Manager working Remotely - 40+hrs/week - Manage a team of 10 - Tier1 Support Agents - Manage a team of 4 - Tier2 Support Agents - Train Team Leads and Every New Hire - Worked directly with my department head to create new work flows and outline new departments in a fast growing Tech Company - Outlined new procedures for daily tasks, trained staff on those procedures,managed the implementation of the procedures - Manage E-Mail Servers and E-Mail Services - Name Server Management (DNS) and DNS Team Overseer/Management - Manage Web Server (IIS 6.0) - Tier1 and Tier2 (escalated) Project Management - Organize Projects, Assign Projects to Agents, train Agents on appropriate procedures, follow up with agents on deadlines, assist where needed. - Help determine disciplinary actions for conduct necessitating it (Habitual Tardiness,Failure to meet deadlines on a continual basis,Inability to properly manage time, etc..) - Manage Employee sick time requests and inform other agents ofdaily attendance. Andrew (Andi) S. Ruda +1-971-273-9475 andiruda@gmail.com 61535SHWY 97 STE9-643BEND,OR 97702
- 2. - Maintain metric on employee performance and attendance as well as time management to assist dept. head with 90 day and Annual Reviews, as well as overall department management. - Microsoft SQLServer - Grab Data-sets for project support and other development and support related tasks. Experience SENIOR SUPPORTTEAM LEAD, DEALER SPIKE LLC, OREGON/REMOTE — 2011-PRESENT Manage and maintain 10 Tier1 Support agents,and oversee team lead training for Tier1, as well as Manage and oversee 4 Tier2 (Senior Support) agents.Support Project Management. Server maintenance and management. WEB DEVELOPER, FREELANCE, REMOTE - 2006-PRESENT Build out and maintain custom websites per clients agreed upon mockup. Work with clients to grow their site and drive more traffic to their site. Education High School Diploma with some college. Most of my skills are self taught. I have pieced togethermy technical knowledge from years of experience. I have studied different subjects and taken college courses in the US and Australia. The experiences I’ve had taught me valuable life skills. Not just relating to people like myself, but others of other cultures and others of varying social and economic backgrounds. References Jason Calloway – Dealer Spike Support Dept. Head Phone: 971-235-6112 Jesse Tacedena – Good Friend Phone: 503-507-1918 Tim Davis – Good Friend and Pastor Phone: 503-508-4757