The document outlines the annual training plan for 2012 for Hotel Santika BSD City Serpong. It includes a corporate training plan from February to June that covers topics such as front office operations, welcoming guests, communication skills, handling complaints, and supervisory skills. It also includes a departmental training plan from February to April that focuses on additional department-specific topics. The training will be delivered by the Front Office Manager and targets all employee departments with sessions typically 1 day and 2-3 hours in length.
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Annual training plan 2012 fo
1. Annual Training Plan 2012
Corporate and Departmental
Hotel Santika BSD City Serpong
Corporate Training Plan 2012
2. February - June, 2012
For: Compulsory
Number (Name) Day/
Month Training Topic Trainer
of Participants Hour
February FrontOffice operational basic training FOM All Department – 1 Day/2
Trainee Hours
March Welcoming Guests FOM All Department 1 Day/3
A state of mind Hours
April Keys to communication FOM All Department 1 Day/3
Hours
May Handling complain FOM All Department 1 Day/2
Hours
June Supervisory skill FOM All Department 1 day/3
Hours
July
Departmental Training Plan 2012
February – April 2012
