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Anthony Randolph 2011

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ARAND Video Services

Anthony Randolph has over 20 years of experience managing information technology projects. He has led teams to implement unified communication solutions for customers. Randolph received a BS in Organizational Behavior and has managed projects for companies such as Siemens, IBM, and started his own video production business. He has experience developing customer relationships, guiding project teams, and emphasizing strategic and innovative thinking.

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ANTHONY RANDOLPH Anthony.Randolph@att.net ~ Phone: (925) 427-9513 INFORMATION TECHNOLOGY MANAGER Over twenty years of managerial experience in planning, servicing and implementing enterprise voice & data Unified Communication solutions. Lead professional service teams of project managers, system designers and technical engineering staff. Emphasis on development of strong customer relationships. Solid track record in guiding project teams. Results driven by emphasizing conceptual skills, inspiring teams with critical strategic and innovating thinking, risk taking and risk mitigation. Education: University of San Francisco, San Francisco, CA. BS Degree in Organizational Behavior with emphasis on Change Management. Managerial Skills: Management & Leadership Skills, Strategic Management, Analyzing Strategic Options, Customer Relationship Management, Implementing CRM, Process Management, Managing High Performers, Create a Retention Strategy, HIPAA Overview, Financial Management & Budgeting Essentials, Operations Management Tools, International Business & Cultural Politics, Manage Skills Development, Small Business Administration, ITIL Infrastructure Training. Technical Training: IT & Telecommunication VOIP concepts, Voice over IP Essentials, Data Network Security Systems, Convergent Networking Technologies, Understanding ACDs and Call Center Technologies, Fundamentals of Local Area Networks, Understanding Computer Telephony Integration. Networks (WAN/LAN), TCP/IP Convergence, MPLS, Windows, UNIX, Telephony Technologies including ACD, Call Accounting, Call Center, IVR, PBX, Video, Voice. Additional Skills: Adobe Premiere, After Effects/Photo/Video Products, Final Cut Pro, HTML/Flash, Internet Technologies Skills, Roxio Premier Products, MS Project, MS office (Word, Excel, PowerPoint, Access), Website Design PROFESSIONAL EXPERIENCE ARAND Video Services – Pittsburg, CA Small Business Owner 7/08 – Present Web content management, writing and editing for the web, graphic design and site management. Crafting site promotions, email newsletters, and online outreach campaigns. Create, develop and manage content for organization’s web presence. Maintain a consistent look and feel throughout all web properties. Oversee freelancers, including writers, copyeditors and community outreach organizers. Keep current with emerging web technologies through relevant blogs, listservs, and events. Assure web-based information is archived for future needs and reference. Key Business Results: • Researched and developed an extensive business plan and financial objectives for starting a video production small business organization. • Successfully launched business for providing professional filming, photo and video productions services. • Maintain strategic planning and decision making for evolving website base technologies. • Successfully negotiated contracts with non-profit organizations & small business organizations. Siemens – San Jose, CA Western States Region Implementation Manager 1/06 – 6/08 Directed the Installation of Voice & Data Unified Communications systems/Call Centers/Voice over IP products for the Western States. Managed Project Managers, System Designers, and Installers. Forecasted revenue, gross margins and development of implementation methodology. Key Business Results: • Developed project management installation methodology; monitored PM projects through the identification of risk factors and mitigation practices that lowered cost overruns by 29%.
• Increased key corporate utilization capacity indicator from 78% productive time to 85% from previous fiscal year. Drove Installation Satisfaction return rate from last to first place (a rate of 2% to 38% over a half year fiscal term). ANTHONY RANDOLPH Anthony.Randolph@att.net ~ Phone: (925) 427-9513 Page 2 • Organized system assurance process which provided critical steps, focused on the right jobs, mitigated risk and delivered high customer satisfaction. Reduced overall cost overruns by 8%, drove positive customer satisfaction responses to 96% and increased the installation 90 day cycle time to 98%. Regional Operations Manager 5/01 – 1/06 Managed twenty-two Service Customer Engineers in the delivery of telecommunication and data services in the San Francisco Bay area. Provided regular reporting of customer support/field service activities and business performance metrics to senior management on specific initiatives and assignments. Provided after hour rosters and support for both the customer support and field service functions necessary to support the business. Directed product improvements/advancements and managed vendor partnerships in concert with engineering. Key Business Results: • Restructured Service Delivery Model by introducing ITIL terminology and changed the culture of Customer Engineers from basic telephony switch services to software driven IT model. This reduced the TCO of the service delivery business while realigning 2nd/3rd level delivery support models. • Created business case to develop a plan to provide hands on VOIP & Data Networking training. This plan was created as an option to provide another alternative to e-learning for the Customer Engineers in my territory. Program was adopted and successfully integrated into the VOIP corporate transition training curriculum. • Created a thorough career development, behavior and technical training plans which focused on core corporate beliefs, performance competencies and technical skills. This improved the overall performance scores for the entire team from an average total score of 84 to 95 for fiscal year 2004/2005. Enterprise Customer Operations Manager 3/97 – 5/01 Oversaw the Service and Operations of assigned top 100 international accounts. Handled service escalations, determined strategic account direction and interfaced with a wide variety of organizational divisions that consisted of international and domestic locations. Key Business Results: • Established a consulting base business initiative which ultimately influenced service business partners to overcome escalations and bureaucracy. Plan was adopted nationwide and resulted in increasing overall top 100 accounts uptime from 89% to 97% FY 2000 to 2001. • Introduced new marketing tune-up service concept which emphasized on having customer’s telecom systems fine-tuned to reduce their operating cost. This was achieved by cleaning up unused ports, maximizing software design techniques, eliminated security risks and costly operating expenses. Increased MAC revenue by 8%. IBM – Santa Clara, CA Senior Project Manager for Health Care & University Sector 8/87 – 3/97 Prepared detailed project and resource allocation plans and managed customer’s implementation resources throughout the county. Managed projects based on PMI’s PMBOK framework including risk mitigation, quality control, time management and cost budget analysis. Managed the implementation of national accounts from proposal to turnover to service organization. Key Business Results: • Reviewed RFP’s, assigned projects & monitored installations of each team member. Pre-Project reviews increased project readiness, customer satisfaction, and decreased project overruns by 5.8%. • Vista organization - Participated in a companywide pilot program aimed at turning the company’s installation business into a combination Internet/Virtual reality business. This was done through the use of virtual call centers and emerging Internet technologies. • Played a central role in the restructuring of IBM’s software production business by realignment of job roles, analyzed core responsibilities and devised new software design positions.

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Anthony Randolph 2011

  • 1. ANTHONY RANDOLPH Anthony.Randolph@att.net ~ Phone: (925) 427-9513 INFORMATION TECHNOLOGY MANAGER Over twenty years of managerial experience in planning, servicing and implementing enterprise voice & data Unified Communication solutions. Lead professional service teams of project managers, system designers and technical engineering staff. Emphasis on development of strong customer relationships. Solid track record in guiding project teams. Results driven by emphasizing conceptual skills, inspiring teams with critical strategic and innovating thinking, risk taking and risk mitigation. Education: University of San Francisco, San Francisco, CA. BS Degree in Organizational Behavior with emphasis on Change Management. Managerial Skills: Management & Leadership Skills, Strategic Management, Analyzing Strategic Options, Customer Relationship Management, Implementing CRM, Process Management, Managing High Performers, Create a Retention Strategy, HIPAA Overview, Financial Management & Budgeting Essentials, Operations Management Tools, International Business & Cultural Politics, Manage Skills Development, Small Business Administration, ITIL Infrastructure Training. Technical Training: IT & Telecommunication VOIP concepts, Voice over IP Essentials, Data Network Security Systems, Convergent Networking Technologies, Understanding ACDs and Call Center Technologies, Fundamentals of Local Area Networks, Understanding Computer Telephony Integration. Networks (WAN/LAN), TCP/IP Convergence, MPLS, Windows, UNIX, Telephony Technologies including ACD, Call Accounting, Call Center, IVR, PBX, Video, Voice. Additional Skills: Adobe Premiere, After Effects/Photo/Video Products, Final Cut Pro, HTML/Flash, Internet Technologies Skills, Roxio Premier Products, MS Project, MS office (Word, Excel, PowerPoint, Access), Website Design PROFESSIONAL EXPERIENCE ARAND Video Services – Pittsburg, CA Small Business Owner 7/08 – Present Web content management, writing and editing for the web, graphic design and site management. Crafting site promotions, email newsletters, and online outreach campaigns. Create, develop and manage content for organization’s web presence. Maintain a consistent look and feel throughout all web properties. Oversee freelancers, including writers, copyeditors and community outreach organizers. Keep current with emerging web technologies through relevant blogs, listservs, and events. Assure web-based information is archived for future needs and reference. Key Business Results: • Researched and developed an extensive business plan and financial objectives for starting a video production small business organization. • Successfully launched business for providing professional filming, photo and video productions services. • Maintain strategic planning and decision making for evolving website base technologies. • Successfully negotiated contracts with non-profit organizations & small business organizations. Siemens – San Jose, CA Western States Region Implementation Manager 1/06 – 6/08 Directed the Installation of Voice & Data Unified Communications systems/Call Centers/Voice over IP products for the Western States. Managed Project Managers, System Designers, and Installers. Forecasted revenue, gross margins and development of implementation methodology. Key Business Results: • Developed project management installation methodology; monitored PM projects through the identification of risk factors and mitigation practices that lowered cost overruns by 29%.
  • 2. • Increased key corporate utilization capacity indicator from 78% productive time to 85% from previous fiscal year. Drove Installation Satisfaction return rate from last to first place (a rate of 2% to 38% over a half year fiscal term). ANTHONY RANDOLPH Anthony.Randolph@att.net ~ Phone: (925) 427-9513 Page 2 • Organized system assurance process which provided critical steps, focused on the right jobs, mitigated risk and delivered high customer satisfaction. Reduced overall cost overruns by 8%, drove positive customer satisfaction responses to 96% and increased the installation 90 day cycle time to 98%. Regional Operations Manager 5/01 – 1/06 Managed twenty-two Service Customer Engineers in the delivery of telecommunication and data services in the San Francisco Bay area. Provided regular reporting of customer support/field service activities and business performance metrics to senior management on specific initiatives and assignments. Provided after hour rosters and support for both the customer support and field service functions necessary to support the business. Directed product improvements/advancements and managed vendor partnerships in concert with engineering. Key Business Results: • Restructured Service Delivery Model by introducing ITIL terminology and changed the culture of Customer Engineers from basic telephony switch services to software driven IT model. This reduced the TCO of the service delivery business while realigning 2nd/3rd level delivery support models. • Created business case to develop a plan to provide hands on VOIP & Data Networking training. This plan was created as an option to provide another alternative to e-learning for the Customer Engineers in my territory. Program was adopted and successfully integrated into the VOIP corporate transition training curriculum. • Created a thorough career development, behavior and technical training plans which focused on core corporate beliefs, performance competencies and technical skills. This improved the overall performance scores for the entire team from an average total score of 84 to 95 for fiscal year 2004/2005. Enterprise Customer Operations Manager 3/97 – 5/01 Oversaw the Service and Operations of assigned top 100 international accounts. Handled service escalations, determined strategic account direction and interfaced with a wide variety of organizational divisions that consisted of international and domestic locations. Key Business Results: • Established a consulting base business initiative which ultimately influenced service business partners to overcome escalations and bureaucracy. Plan was adopted nationwide and resulted in increasing overall top 100 accounts uptime from 89% to 97% FY 2000 to 2001. • Introduced new marketing tune-up service concept which emphasized on having customer’s telecom systems fine-tuned to reduce their operating cost. This was achieved by cleaning up unused ports, maximizing software design techniques, eliminated security risks and costly operating expenses. Increased MAC revenue by 8%. IBM – Santa Clara, CA Senior Project Manager for Health Care & University Sector 8/87 – 3/97 Prepared detailed project and resource allocation plans and managed customer’s implementation resources throughout the county. Managed projects based on PMI’s PMBOK framework including risk mitigation, quality control, time management and cost budget analysis. Managed the implementation of national accounts from proposal to turnover to service organization. Key Business Results: • Reviewed RFP’s, assigned projects & monitored installations of each team member. Pre-Project reviews increased project readiness, customer satisfaction, and decreased project overruns by 5.8%. • Vista organization - Participated in a companywide pilot program aimed at turning the company’s installation business into a combination Internet/Virtual reality business. This was done through the use of virtual call centers and emerging Internet technologies. • Played a central role in the restructuring of IBM’s software production business by realignment of job roles, analyzed core responsibilities and devised new software design positions.