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Anubhav mba (rm)

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Anubhav Verma

The document discusses formal and informal communication in organizations. Formal communication refers to official messages that flow through recognized channels laid out by the organization, including downward, upward, and lateral communication. It has advantages like effectiveness and control but can be slow and rigid. Informal communication consists of unofficial work-related or personal messages outside formal channels that fulfill psychological needs but may distort information or leak confidential details. Both formal and informal communication media are important aspects of organizational interactions.

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FORMAL AND INFORMAL COMMUNICATION Prepared By:- Anubhav Verma MBA (RM) 1st Sem Roll no.32
Definition Communication is the process by which information is transmitted between individuals and / or organizations so that an understanding response results. Peter Little. Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons. W.H. Newman and C.F. Summer Jr.
Formal Communication It is in the form of official messages and news that flow through recognized channels or routes formally laid by the organization. It flows in 3 directions: 1) Downward 2) Upward 3) Laterally between departments.
Formal Media of Communication Companys news bulletins. Special interviews. Conferences. Employees handbook. Company magazines.
Advantages And Disadvantaged Of Formal Communication Advantages Effective Provides close contact between members of the organization Control over the sub-ordinates and fixing in their responsibility. Flow of essential information in an orderly manner. Disadvantages Stiff , Slow and Rigid Channel of communication are not perfect. Organizational distance
Informal Communication It is in the form of unofficial messages (work related or people related) that flow outside the officially designed channels. Does not follow the authority. It takes place due to individual needs. It is implicit, multidimensional and diverse.
Advantages And Disadvantages Of Informal Communication Advantages More flexible and much faster. Helps in achieving better human relations Fulfills the psychological needs of the employees. Disadvantages Information may be distorted. Lacks official status and less dependable. Has no definite origin and direction. Leakage of confidential information.
Informal media of communication Face to face discussion. Telephone. Email. Voice messaging (voice mail). Instant messaging (chatting).
Anubhav mba (rm)

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Anubhav mba (rm)

  • 1. FORMAL AND INFORMAL COMMUNICATION Prepared By:- Anubhav Verma MBA (RM) 1st Sem Roll no.32
  • 2. Definition Communication is the process by which information is transmitted between individuals and / or organizations so that an understanding response results. Peter Little. Communication is an exchange of facts, ideas, opinions, or emotions by two or more persons. W.H. Newman and C.F. Summer Jr.
  • 3. Formal Communication It is in the form of official messages and news that flow through recognized channels or routes formally laid by the organization. It flows in 3 directions: 1) Downward 2) Upward 3) Laterally between departments.
  • 4. Formal Media of Communication Companys news bulletins. Special interviews. Conferences. Employees handbook. Company magazines.
  • 5. Advantages And Disadvantaged Of Formal Communication Advantages Effective Provides close contact between members of the organization Control over the sub-ordinates and fixing in their responsibility. Flow of essential information in an orderly manner. Disadvantages Stiff , Slow and Rigid Channel of communication are not perfect. Organizational distance
  • 6. Informal Communication It is in the form of unofficial messages (work related or people related) that flow outside the officially designed channels. Does not follow the authority. It takes place due to individual needs. It is implicit, multidimensional and diverse.
  • 7. Advantages And Disadvantages Of Informal Communication Advantages More flexible and much faster. Helps in achieving better human relations Fulfills the psychological needs of the employees. Disadvantages Information may be distorted. Lacks official status and less dependable. Has no definite origin and direction. Leakage of confidential information.
  • 8. Informal media of communication Face to face discussion. Telephone. Email. Voice messaging (voice mail). Instant messaging (chatting).