A survey of 500 small businesses with mobile apps and websites found that 73% reported higher returns on investment from apps compared to 27% for websites. Customers also preferred apps over websites, with 85% preferring apps for finding new businesses and 86% for repeat customers. However, 81% said both apps and websites are equally important. Push notification open rates were also significantly higher than email marketing open rates. The document recommends that businesses develop both a mobile app and website for maximum customer engagement and returns.
2. Recent Survey
• We recently surveyed over 500 small business
owners with both a mobile app and a mobile
website to determine which returned a higher
return on investment.
• The results showed that both mobile apps and
mobile websites are important pieces of a
small business mobile marketing strategy.
_____________________________________________________ ________
3. Which returned a higher ROI?
_____________________________________________________ ________
73%
said mobile
app
27%
said mobile
website
4. Which do customers prefer?
_____________________________________________________ ________
85%
said mobile
app
15%
said mobile
website
5. Best for getting new customers?
_____________________________________________________ ________
75%
said mobile
app
25%
said mobile
website
6. Best for repeat customers?
_____________________________________________________ ________
86%
said mobile
app
14%
said mobile
website
7. Top reasons for a mobile app?
_____________________________________________________ ________
Customer
Loyalty
41%
Customer
Service
19%
Increased
Revenue
15%
Improved
Communication
10%
To Stand Out
8% Other
7%
Sales
8. Most important?
• 81 % said both are equally important
_____________________________________________________ ________
10%
said mobile
app
9%
said mobile
website
9. Push notification open rates
versus email marketing?
_____________________________________________________ ________
97%
Push Notifications
14%
Email Marketing
10. Losing Customers
• Without having both a mobile website and
mobile app, you are losing at least 25% of
your customer’s share of mind!
_____________________________________________________ ________
11. Mobile Only Users
• There are approximately 6.8 billion mobile
users in the world. **Source here
• By 2016 67% of the world will have at least
one mobile phone. ** Source here.
• 85% of people prefer mobile apps. ** Source here.
_____________________________________________________ ________
12. Mobile Websites
• Developed with standard web development
tools and technologies.
• Built once and works on ALL devices and
browsers.
• Typically less expensive than app
development.
• Can be found via standard online search.
_____________________________________________________ ________
13. Mobile Apps
• Increase customer loyalty and retention
• Robust user experience
• Native to smartphones; using features such as,
GPS, camera, microphone, etc.
• Downloaded/Installed from the marketplace
and stored locally on a user’s device
• Can be used without being connected to WiFi
• Engage with your BEST customer at any time,
Push Notifications.
_____________________________________________________ ________
14. Why Mobile Apps?
• FACT: Your customers prefer apps over mobile websites.
• Source: Flurry Analytics
_____________________________________________________ ________
15. Preference?
• 85% of users prefer mobile apps over mobile
website according to a survey by Compuware
APM.
_____________________________________________________ ________
16. Apps VS Mobile Web
_____________________________________________________ ________
17. I want both…
• We offer BOTH and they are BOTH important!
_____________________________________________________ ________
18. Why Our Company?
• Mobilize your business simply and easily!
• Bring in new business and increase repeat
customers
• We’re mobile experts and AFFORDABLE
_____________________________________________________ ________