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Archana puranik resume kpit format
- 1. Archana Puranik Page 1 of 3 Archana Puranik, PMP Pune, India archana.puranik@gmail.com (+91) 9011027762 Summary Talented and accomplished IT professional with over 16 years of experience in delivering projects in customer facing roles Project management experience in all phases of the project lifecycle using standard project and process methodologies Strong aptitude for understanding business vision, strategies and requirements Innovative problem-solver, applying technical and analytical expertise through continual process improvement Leading meetings with teams from different geographies and effectively play a liaison role between the business and technology groups Ability to quickly adapt to change in direction, handle multiple tasks in order of organizational priorities and work within aggressive schedules Excellent Communication skills, both written and verbal Education Master of Business Administration University of Kentucky, Lexington, Kentucky, USA May 1998; GPA 3.81 Concentration: MIS Bachelor of Engineering University of Bombay, Bombay, India May 1996; First Class (Honors) Concentration: Electronics Software Skills Application Software: Siebel CRM, Panorama Analytics, Lawson ERP, Epicor ERP, Vantive ERP, Business Objects Reporting, SAP CRM & BW, Qlikview Reporting BI, Salesforce CRM Productivity Tools: Microsoft Office, Sharepoint, Outlook, Project, and Visio; Provision Process Modelling tool, Caliber Requirements Management Tool Certification: Certified Scrum Master (CSM) - 28th August 2016; PMP Certified (USA) 2007; ITIL V3 Foundation Certification 2011; Basics of Supply Chain Management (APICS); Basics for Business Objects Reporting Professional Experience KPIT Technologies Ltd; India Lead Consultant Nov 2010 to Present Primary responsibilities: Assist external client in production support, systems enhancement or upgrade projects employing clients SDLC and Agile project methodologies and ITIL framework. Business Requirements capturing and Process Mapping for functionality based on applications including SAP CRM, Salesforce.com and Reporting and Analytics (SAP BW, Qlikview). Proactively work with cross functional teams to define or refine business processes involving the application of systems. Following is a list of some major projects completed: BMS Support Role: Team Manager & Project Lead; Client: Cummins Inc., Columbus, IN, USA Lead a global team of technical developers to provide 24*7 production support for Oracle Based Technologies. BMS is a customized Order Fulfillment system supporting 16 key distributors and with many interfaces to external systems . Production support involves break fixes, data fixes, technical configuration fixes, scheduled job breakdown fixes, interface breakdown fixes, and minor enhancements or changes to the application. Ensure team consistently meets customer expectations and SLA/KPI targets. Perform analysis on ways to continually improve the support processes. Provide weekly and monthly status updates to the client stakeholders addressing all concerns and escalations.
- 2. Archana Puranik Page 2 of 3 WebCumpas Documentation Role: Project Manager & Functional Lead; Client: Cummins Inc., Columbus, IN, USA WebCumpas is a critical web interface that allows dealers to order parts from distributors and about 60% of aftermarket parts sales come through this channel for the NA region. There was a lack of documentation around this application and the business need was to capture and document the functional design, technical design and architecture, implementation and training documents to ensure business continuity in case of any potential issues with the application or even otherwise to help with any development / enhancements work in and around the application. As such led the team through application overview sessions with various stakeholders to understand the application - details included its functionality, its interfaces with other applications, application architecture etc. This was a short term project and required us to understand the whole application and deliver in 10 weeks. Operational Analytics Role: Business and Process Reengineering Lead (BPRL); Client: HP Inc., Palo Alto, CA, USA Enable analytics/reporting capability for the Operational Business Management teams. This project is external to the Service Cloud system (Salesforce) and uses multiple data sources utilizing Vertica database to store data. QlikView BI technology is used as a frontend to display Analytics and Reports. Captured, and documented the Reporting requirements for Customer Support related modules being implemented in the new CRM application. This included defining the measures/KPIs and data elements/dimensions needed. Created mock ups for dashboard layouts. Specific requirements for the functionalities such as comparative trending analysis, deep dive analysis, standard slice/dice, filtering of data etc. were defined for the new reporting tool. Created test scripts, performed testing and provided end user training on the new reporting tool. Agent Desktop Role: Business and Process Reengineering Lead (BPRL); Client: HP Inc., Palo Alto, USA Captured, and documented the Reporting requirements for the new Sales Order transaction and Broadcast Message monitoring implemented in the CRM application. Associated customer story boards to requirements. Created test scripts, performed testing and provided end user training on the same. Enhanced a customer satisfaction survey to accommodate the new business process changes. Sales at Point Of Support (SPOS) Role: Business and Process Reengineering Lead (BPRL); Client: HP Inc., Palo Alto, USA Captured, and documented the reporting requirements for the new Intelligent Offer Generation (IOG) tool implemented and integrated with the CRM system. Documented and updated report mock-ups, and business use cases. Performed report consolidation from 17 different mock-ups into 4 reports. Created test scripts, performed testing and provided end user training on the same. Got familiar with the out of box reporting tool available in the new IOG tool. Analytics & Reporting Domain Role: Business and Process Reengineering Lead (BPRL); Client: HP Inc., Palo Alto, USA Reviewed, documented and modified L3, L4 and L5 business processes for Analytics and Reporting in Provision following HPs process mapping standards and guidelines. Got familiar with the reporting tools used by HP such as Polyvista, latest version of Business Objects Reporting tool, and Omniture. Successfully participated in the SAP CRM and BW upgrade project, where had to assist in sanity testing of all SAP BW reports to ensure smooth transition to the latest SAP version. (SAP CRM 2007 upgrade from version 6 SP7 to version 7 EHP1) Altera Corp.; CA, USA Sr. Business Systems Analyst August 2005 to May 2009 Primary responsibilities: Project management and business analysis for functionality based on applications including Siebel, MS Sharepoint, SAP and Business Intelligence (BI). Proactively work with cross functional teams to define or refine business processes involving the application of systems. User System Support and Training System upgrades and Release certifications for Siebel, and BI. Following is a list of some major projects completed: Knowledge Database and Localization Role: Project Manager/Business Analyst Created a knowledge database (KDB) page for customers on the external website. Led and managed the requirements definition, page look and feel, usability analysis, end user testing/training and final roll out phases of the English KDB pages. Led and managed the localization effort of KDB pages into Japanese that also included a translation effort. TSCET Role: Business Analyst Identified, analyzed and documented existing and new customer centric business processes influenced by the Technical
- 3. Archana Puranik Page 3 of 3 Services organization. Led and managed a sub team while following the SIPOC tool to document the AS-IS and TO-BE for critical processes. Pricing Role: Business Analyst Developed and implemented system support for Alteras pricing strategy move towards value-based pricing. Project included extensive system changes to facilitate efficient operations and ensure standard practices. Actively participated in the requirements definition phase, testing, and rollout phases. Led the requirements definition effort for the analytics section of the project. RSC Dashboards Role: Project Manager/Business Analyst Developed and implemented dashboards for the technical services organization to provide information on Performance Metrics, Process Management, Resource Balancing, and Customer Satisfaction. Led and managed the requirements definition, user testing, documentation, training and roll out phases of the project. Scientific Learning Corp.; CA, USA Business Systems Analyst April 2001 to Aug 2005 Primary responsibilities: Application analyst responsible for the financial ERP system Lawson and Epicor. Partner with cross functional teams to gather, analyze, synthesize and document functional requirements. Support CRM application (Vantive) and enterprise reporting (Business Objects) activities. Assist with the creation and delivery of user training within these applications. Following is a list of some major projects completed: Epicor Implementation Role: Project Manager/Application Analyst Migrated from Lawson financials to Epicor financials. Led and managed the Package Selection, Application training, Business Process Analysis, Requirements Definition, Configuration and related Re-engineering/Change Management phases. CRM Order Specifications Screen design Role: Business Analyst Designed and created new screens in the CRM application to address the needs of the Sales and Product Implementation teams. Led and managed the requirements definition phase, designed screen mockups, assisted with QA and provid ed end user training. Financial Sales Quote Process Role: Business Analyst Automated the flow of sales-order information from the CRM application to the financial system. Performed feasibility analysis, defined the technical specifications, performed testing and provided end user training. Customer Usage Report Role: Business Analyst Designed and created new reports to display the customer usage of the companys products. Led and managed the requirements definition phase, created mock-ups and performed testing. DigiTerra.; OH, USA Consultant July 1998 to March 2001 Primary responsibilities were: Assist external clients in systems integration projects. Projects included the setup and configuration of Lawson application modules. Participate in the creation of technical and functional specifications, development and quality assurance of programs (code), and project execution employing DigiTerras project methodology. Following is a list of some major projects completed: Heyco Metals Role: Project manager/Technical lead Upgraded Lawsons General Ledger and Accounts Payable systems and implemented Lawsons Accounts Receivable and Purchase Order suites. This project enhanced Heycos ability to support new business processes and improved the functionality of their existing legacy systems. Sole client contact over a period of 3 months, and managed 2 internal resources. Wallace College Books Role: Technical Lead Implemented Lawsons Supply chain, Procurement and Accounts Receivables modules. Implemented Lawsons Order management system (OMS) and integrated it with LOGISTICS PRO (WMS) Warehouse management system. This implementation benefited Wallaces in improving their customer service, order fulfilment, and warehouse processing efficiency. Discount Auto Parts Role: Programmer/Analyst Upgraded Lawsons General Ledger, Accounts Payable, Fixed Assets, Human resources, Payroll, Personnel, Benefits, and Time Accrual modules. This upgrade provided DAP the ability to gain greater productivity through Lawsons increased functionality and the ability to use Lawson Insight Desktop (GUI). Performed against an aggressive timeline of 3 months.