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Are you a good listener

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Debomitra Dey
Debomitra Dey

This presentation discusses on the debate on who should be more attentive, should it be the listener or the speaker?

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History repeats itself Do you know WHY?!?
Are you a good listener? DEBOMITRA DEY
Every good conversation starts with good listening 7/4/2017 3
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Nature gave us one tongue and two ears so we could hear twice as much as we speak - Epictetus 7/4/2017 6
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Listening- the unused potential It can be stated, with practically no qualification, that people in general do not know how to listen. They have ears that hear very well, but seldom have they acquired the necessary aural skills which would allow those ears to be used effectively for what is called listening. 7/4/2017 9
At the University of Minnesota , a course in listening to a large segment of the freshman class. Each group of students that has taken listening training has improved at least 25% in ability to understand the spoken word. Some of the groups have improved as much as 40%. In listening for adult education classes made up mostly of business and professional people. These people have made some of the highest gains in listening ability of any that we have seen. During one period, 60 men and women nearly doubled their listening test scores after working together on this skill one night a week for 17 weeks. 7/4/2017 10
What Good listeners THINK? 1. The listener thinks ahead of the talker, trying to anticipate what the oral discourse is leading to and what conclusions will be drawn from the words spoken at the moment. 2. The listener weighs the evidence used by the talker to support the points that he makes. Is this evidence valid? the listener asks himself. Is it the complete evidence? 3. Periodically the listener reviews and mentally summarizes the points of the talk completed thus far. 4. Throughout the talk, the listener listens between the lines in search of meaning that is not necessarily put into spoken words. He pays attention to nonverbal communication (facial expressions, gestures, tone of voice) to see if it adds meaning to the spoken words. He asks himself, Is the talker purposely skirting some area of the subject? Why is he doing so? 7/4/2017 11
When people talk They want listeners to understand their ideas. Grasping ideas, is what a good listener concentrates on Listening skill is one which definitely can be taught, one in which people can build experience leading toward improved aural communication. 7/4/2017 12
Link between Listening and Emotions When we hear something bad, it turns us off On the other hand, when someone says what we want to hear, we open our ears wide, accepting everything. This creates two effects- We become deaf Listening becomes easy than expected 7/4/2017 13
When you dont like what you listen For instance- The firms accountant goes to the general manager and says: I have just heard from the Bureau of Internal Revenue, and The general manager suddenly breathes harder as he thinks, That blasted bureau! Cant they leave me alone? Every year the government milks my profits to a point where Red in the face, he whirls and stares out the window. The label Bureau of Internal Revenue cuts loose emotions that stop the general managers listening. In the meantime, the accountant may go on to say that here is a chance to save $3,000 this year if the general manager will take a few simple steps. The fuming general manager may hear thisif the accountant presses hard enoughbut the chances are he will fail to comprehend it. 7/4/2017 14
Benefits of Listening Economy of communication. Poor listening leads to pile up huge paper work, that leaves us tangled. Reading & writing slower communication elements than speaking and listening. Now reading and writing requires a number of elements and equipment needs to be handy. If good listening exists then you finish the communication in one message. 7/4/2017 15
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Are you a good listener

  • 2. Are you a good listener? DEBOMITRA DEY
  • 3. Every good conversation starts with good listening 7/4/2017 3
  • 6. Nature gave us one tongue and two ears so we could hear twice as much as we speak - Epictetus 7/4/2017 6
  • 9. Listening- the unused potential It can be stated, with practically no qualification, that people in general do not know how to listen. They have ears that hear very well, but seldom have they acquired the necessary aural skills which would allow those ears to be used effectively for what is called listening. 7/4/2017 9
  • 10. At the University of Minnesota , a course in listening to a large segment of the freshman class. Each group of students that has taken listening training has improved at least 25% in ability to understand the spoken word. Some of the groups have improved as much as 40%. In listening for adult education classes made up mostly of business and professional people. These people have made some of the highest gains in listening ability of any that we have seen. During one period, 60 men and women nearly doubled their listening test scores after working together on this skill one night a week for 17 weeks. 7/4/2017 10
  • 11. What Good listeners THINK? 1. The listener thinks ahead of the talker, trying to anticipate what the oral discourse is leading to and what conclusions will be drawn from the words spoken at the moment. 2. The listener weighs the evidence used by the talker to support the points that he makes. Is this evidence valid? the listener asks himself. Is it the complete evidence? 3. Periodically the listener reviews and mentally summarizes the points of the talk completed thus far. 4. Throughout the talk, the listener listens between the lines in search of meaning that is not necessarily put into spoken words. He pays attention to nonverbal communication (facial expressions, gestures, tone of voice) to see if it adds meaning to the spoken words. He asks himself, Is the talker purposely skirting some area of the subject? Why is he doing so? 7/4/2017 11
  • 12. When people talk They want listeners to understand their ideas. Grasping ideas, is what a good listener concentrates on Listening skill is one which definitely can be taught, one in which people can build experience leading toward improved aural communication. 7/4/2017 12
  • 13. Link between Listening and Emotions When we hear something bad, it turns us off On the other hand, when someone says what we want to hear, we open our ears wide, accepting everything. This creates two effects- We become deaf Listening becomes easy than expected 7/4/2017 13
  • 14. When you dont like what you listen For instance- The firms accountant goes to the general manager and says: I have just heard from the Bureau of Internal Revenue, and The general manager suddenly breathes harder as he thinks, That blasted bureau! Cant they leave me alone? Every year the government milks my profits to a point where Red in the face, he whirls and stares out the window. The label Bureau of Internal Revenue cuts loose emotions that stop the general managers listening. In the meantime, the accountant may go on to say that here is a chance to save $3,000 this year if the general manager will take a few simple steps. The fuming general manager may hear thisif the accountant presses hard enoughbut the chances are he will fail to comprehend it. 7/4/2017 14
  • 15. Benefits of Listening Economy of communication. Poor listening leads to pile up huge paper work, that leaves us tangled. Reading & writing slower communication elements than speaking and listening. Now reading and writing requires a number of elements and equipment needs to be handy. If good listening exists then you finish the communication in one message. 7/4/2017 15