Arrow NU Case Study 2016-0812
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Northwestern University faced the challenge of modernizing its payment systems across its multi-campus, multi-functional institution. Arrow Payments conducted discovery across Northwestern's departments to understand needs and map the current systems. Arrow then implemented PCI-compliant point of sale devices, payment gateways, and reporting tools tailored to each department. It also managed the transition process. This resulted in improved security, reduced costs and paperwork, and streamlined account management while ensuring compliance across Northwestern's complex organization.
Arrow NU Case Study 2016-0812
- 1. Northwestern University Integrated Payments Management for a Multi-Function, Multi-Campus Institution Case Study Arrow Payments provides full-service project management of Northwestern Universitys payment processing systems upgrade. The Challenge Anyone who has been on the campus of a large university knows that there are multiple avenues for processing payments including the bursars o鍖ce for processing tuition, dining halls and co鍖ee shops frequented by students and sta鍖, research facilities, alumni associations, performing arts and sports venues frequented by the broader public. With rapidly evolving payments technologies and systems and a disparate 鍖nancial management structure, keeping all avenues up-to-date with the most secure, convenient, and cost-e鍖ective methods for payment processing is a challenge. The Solution The Arrow Payments solution for Northwestern included four phases: Discovery, Solution Development, Implementation, and Support. In the Discovery phase, the Arrow Payments team of electronic payment experts consulted with individuals in Northwesterns Treasury O鍖ce to understand the organizational structure of the institution and its many business units, determine institution-wide goals and needs, and presented a variety of emerging payment technologies. > CLIENT: Northwestern University > CHALLENGES: Transitioning a large, multi-functional, multi-campus institution to a modern, secure, cost-e鍖ective electronic payment system without interrupting business processes and while providing for the needs of each speci鍖c unit. > SOLUTION: Departmental discovery and mapping of each merchant. Implementation of P2PE and PCI compliant point of sale devices. Realtime reporting of all transactions. Elimination of physical and digital cardholder data, faxes, paper receipts, and other ine鍖cient reconciliation procedures. > OUTCOME: I have been very impressed with, and thankful for, the commitment and speed with which Arrow Payments has worked to move all of our campus merchants toward compliance with PCI DSS v3.1 while reducing administrative burden in each area. They have done it all from discovery, identi鍖cation of key issues, recommended courses of action; to onboarding a new processor and preferred QSA, and providing long-range customer service. The Arrow team has proven to be an invaluable partner, augmentation to sta鍖, and source of real expertise in this space. - Rich Emrich, Director of Treasury, Northwestern University
- 2. Northwestern University Integrated Payments Management for a Multi-Function, Multi-Campus Institution The Solution, Continued During our Solution Development, Arrow presented a variety of state-of-the-art technologies including POS and mobile devices, payment gateways, reporting tools, and assessment automation. Arrow then helped each merchant select the most appropriate technology to optimize data security, 鍖nancial savings, and work e鍖ciency. As part of Implementation, Arrow worked with third party vendors on behalf Northwestern to provide a seamless, organized, and well structured transition. Arrow communicated with department leaders, business managers, and Northwesterns IT specialists to ensure that all interested parties acted in unison during switchovers, upgrades, and transitions. The Arrow Payments team continues to provide support with reporting, reconciliation, and new service implementation. Additionally, Arrow delivers ongoing education and consultation to departments and merchants across both campuses. Speci鍖c Bene鍖ts of the Arrow Payments - Northwestern Partnership Include: Compliance with payment card industry (PCI) standards Overall reduction in cost of electronic payment processing Improved fraud protection Reduction in paperwork Improved speed in payment processing Elimination of redundant technologies Streamlined account management PCI-DSS scope elimination of vulnerable work stations Implementation of P2PE hardware About Northwestern University Northwestern University is a private research university with campuses in Evanston and Chicago in Illinois, United States, as well as Doha, Qatar. Composed of twelve schools and colleges, Northwestern o鍖ers 124 undergraduate degrees and 145 graduate and professional degrees. Northwestern is a large research university with a comprehensive doctoral program and attracts over $550 million in sponsored research each year. Northwestern is also a founding member of the Big Ten Conference and the Northwestern Wildcats compete in 19 intercollegiate sports. TO LEARN MORE: contact 312.829.1200 or email info@arrowpayments.com www.arrowpayments.com twitter.com/arrowpayments facebook.com/arrow-payments blog.arrowpayments.com