The document provides observations from visits to different clothing stores and restaurants in Santiago, Chile to compare how they are planned and designed. In 3 sentences: The document compares the space, lighting, music, product display, and employee behavior between stores to understand what factors make one service feel different from another. Observations were made about factors like open floor plans, soft music, cash registers in the back, mirrors for dressing, and competitive prices. Remarks were also made about the design of 3 restaurants in terms of straight lines, wall decorations, candle coverage, and lighting for selling beef.