![Introduction
Quality in health and social care refers to the provision of services that meet the needs and
expectations of service users while adhering to the highest standards of safety, effectiveness,
and person-centered care[1]. It is essential for maintaining trust, ensuring positive health
outcomes, and meeting regulatory requirements.
Improved Patient Outcomes: High-quality care leads to better health outcomes.
Patient Safety: Ensuring high standards of care minimizes risks .
Stakeholder Satisfaction: High quality care enhances satisfaction.
Efficient Use of Resources: Quality care improves efficiency, reduces costs.
Task 1 of 2](https://image.slidesharecdn.com/assignmentpresentation-240927070543-5dea558e/85/assignment_presentation-pptxkjbkjbhjlhvjh-2-320.jpg)
![Role of External Agencies in Health and Social Care
? National Health Service (NHS):
The publicly funded healthcare system in the UK, responsible for providing
comprehensive health services to citizens.
? Care Quality Commission (CQC):
Regulates health and social care services in England to ensure they meet
safety and quality standards.
? World Health Organization (WHO):
A global body that sets international health standards and guidelines[2].](https://image.slidesharecdn.com/assignmentpresentation-240927070543-5dea558e/85/assignment_presentation-pptxkjbkjbhjlhvjh-6-320.jpg)
![1.Quality Management Systems (QMS):
? A structured framework that outlines policies, processes, and procedures to maintain and
improve service quality.
2.Total Quality Management (TQM):
? A holistic approach that involves every member of the organization in quality improvement[3].
3.Continuous Quality Improvement (CQI):
? A cyclical process of constantly improving care through regular evaluation, feedback, and
adaptation.
Approaches to Implementing Quality Systems](https://image.slidesharecdn.com/assignmentpresentation-240927070543-5dea558e/85/assignment_presentation-pptxkjbkjbhjlhvjh-10-320.jpg)
![[1]. Hibbard, J.H. and Greene, J., 2013. What the evidence shows about patient
activation: better health outcomes and care experiences; fewer data on
costs. Health affairs, 32(2), pp.207-214.
[2]. Thomas, J. and Anderson, M., 2019. ‘Leadership and resistance to change in
healthcare settings’, Journal of Health Leadership, 11(3), pp. 56-67. Available at:
https://doi.org/10.1177/1741143219880570 (Accessed: 14 September 2024).
[3]. McConnell, C., 2020. ‘Barriers to implementing quality improvement
initiatives in healthcare: A review’, International Journal for Quality in Health
Care, 32(1), pp. 25-34. Available at: https://doi.org/10.1093/intqhc/mzz079
(Accessed: 14 September 2024).
References](https://image.slidesharecdn.com/assignmentpresentation-240927070543-5dea558e/85/assignment_presentation-pptxkjbkjbhjlhvjh-13-320.jpg)
assignment_presentation.pptxkjbkjbhjlhvjh
- 1. Learner Name Md. Ahsanul Bari Learner Registration No. MIC/L7/DSCM/031 Study Centre Name Malita International College Qualification Title OTHM Level 7 Unit Reference No. T/618/2714 Unit Title Leading Change in Health and Social Care Submission Date 12/09/2024 Declaration of authenticity: 1. I declare that the attached submission is my own original work. No significant part of it has been submitted for any other assignment and I have acknowledged in my notes and bibliography all written and electronic sources used. 2. I acknowledge that my assignment will be subject to electronic scrutiny for academic honesty. 3. I understand that failure to meet these guidelines may instigate the centre’s malpractice procedures and risk failure of the unit and / or qualification. Ahsanul Bari _________________ Learner signature Date: _________________ Tutor signature Date:
- 2. Introduction Quality in health and social care refers to the provision of services that meet the needs and expectations of service users while adhering to the highest standards of safety, effectiveness, and person-centered care[1]. It is essential for maintaining trust, ensuring positive health outcomes, and meeting regulatory requirements. Improved Patient Outcomes: High-quality care leads to better health outcomes. Patient Safety: Ensuring high standards of care minimizes risks . Stakeholder Satisfaction: High quality care enhances satisfaction. Efficient Use of Resources: Quality care improves efficiency, reduces costs. Task 1 of 2
- 4. Influence on Quality ?Patients: ? Provide direct feedback on the care they receive, influencing service improvement and adjustments. ?Healthcare Providers: ? Follow protocols and guidelines to ensure safe, effective, and person-centered care. ?Regulatory Bodies: ? Conduct audits, inspections, and accreditation processes to ensure that care providers meet quality standards. ?Funders: ? Influence the availability of resources and funding for quality initiatives, staff training, and infrastructure improvements. Stakeholder Roles in Health and Social Care
- 5. Example 1: Patient Feedback ?Patients report their experiences, which healthcare providers use to adjust services, improve care, and meet patient needs more effectively. For instance, a patient survey might highlight long waiting times, prompting the hospital to implement new scheduling systems Example 2: Healthcare Providers ?Doctors and nurses ensure that treatments align with established medical guidelines, minimizing risks and ensuring consistent quality of care. For instance, following infection control protocols in hospitals helps reduce the spread of infections, maintaining higher safety standards.
- 6. Role of External Agencies in Health and Social Care ? National Health Service (NHS): The publicly funded healthcare system in the UK, responsible for providing comprehensive health services to citizens. ? Care Quality Commission (CQC): Regulates health and social care services in England to ensure they meet safety and quality standards. ? World Health Organization (WHO): A global body that sets international health standards and guidelines[2].
- 7. Consequences of Poor Quality 1.Patient Harm: 1. Poor-quality care can lead to medical errors, infections, misdiagnosis, or delayed treatment, all of which can result in severe harm or even death. 2.Increased Costs: 1. Treating complications from inadequate care adds financial strain on the healthcare system. Impact of Poor Quality on Health and Social Care
- 8. Effect on Reputation and Service Delivery Reputation: When poor quality is highlighted, either through regulatory reports or patient reviews, it can damage a healthcare provider's reputation, reducing public trust. For example, poor ratings from agencies like the CQC . Service Delivery: Poor-quality services disrupt care delivery, as resources are diverted to resolve issues rather than focusing on patient needs.
- 9. Measuring Quality in Health and Social Care Key Indicators of Quality 1.Patient Outcomes: 2.Safety Records: 3.Waiting Times:Compliance Rates Quantitative vs. Qualitative Measurement Techniques ? Quantitative Measures: ? Focus on numerical data, such as waiting times, mortality rates, infection rates, and patient readmissions. ? Qualitative Measures: ? Focus on patient experience, staff feedback, and the overall care environment.
- 10. 1.Quality Management Systems (QMS): ? A structured framework that outlines policies, processes, and procedures to maintain and improve service quality. 2.Total Quality Management (TQM): ? A holistic approach that involves every member of the organization in quality improvement[3]. 3.Continuous Quality Improvement (CQI): ? A cyclical process of constantly improving care through regular evaluation, feedback, and adaptation. Approaches to Implementing Quality Systems
- 11. Barriers to Delivering Quality Health and Social Care ? Lack of Resources ? Resistance to Change ? Inadequate Training ? Solution ? Poor Leadership
- 12. Conclusion ? Quality in Health and Social Care: Ensuring high-quality care requires addressing barriers like lack of resources, resistance to change, inadequate training, and poor leadership. ? Stakeholder Involvement: Engaging healthcare staff, leaders, and patients in decision-making fosters collaboration and smoother transitions. ? Measurement Techniques: Regular evaluation of care standards through audits, feedback, and data analysis is essential to maintain and improve quality. ? Challenges: Overcoming resistance, improving leadership, and ensuring staff readiness for new technologies or processes.
- 13. [1]. Hibbard, J.H. and Greene, J., 2013. What the evidence shows about patient activation: better health outcomes and care experiences; fewer data on costs. Health affairs, 32(2), pp.207-214. [2]. Thomas, J. and Anderson, M., 2019. ‘Leadership and resistance to change in healthcare settings’, Journal of Health Leadership, 11(3), pp. 56-67. Available at: https://doi.org/10.1177/1741143219880570 (Accessed: 14 September 2024). [3]. McConnell, C., 2020. ‘Barriers to implementing quality improvement initiatives in healthcare: A review’, International Journal for Quality in Health Care, 32(1), pp. 25-34. Available at: https://doi.org/10.1093/intqhc/mzz079 (Accessed: 14 September 2024). References
- 14. Thank you
Editor's Notes
- #2: In health and social care, quality means delivering services that not only meet but exceed the needs and expectations of service users. This involves adhering to top standards of safety, effectiveness, and person-centered care. High-quality care leads to improved patient outcomes and ensures safety by minimizing risks. It also enhances stakeholder satisfaction, making it crucial for maintaining trust and meeting regulatory requirements. Additionally, quality care promotes efficient use of resources, reducing overall costs. By focusing on these aspects, we ensure that care is both effective and efficient, benefiting both patients and the system as a whole.
- #3: In health and social care, quality means delivering safe, effective, and person-centered services. It’s essential for improving patient outcomes and maintaining trust. Stakeholders—including patients, families, and healthcare professionals—play a crucial role in shaping and evaluating care, as their feedback is vital for continuous improvement. External agencies, such as regulatory bodies, set standards and ensure compliance, helping to uphold high care standards. Finally, service provision involves the planning and delivery of care, aiming to be efficient and responsive to users' needs. Together, these elements ensure that care services are both effective and reliable.
- #4: Quality in health and social care is influenced by several key groups. Patients offer direct feedback on their care experiences, driving service improvements. Healthcare providers adhere to protocols and guidelines to deliver safe, effective, and person-centered care. Regulatory bodies conduct audits, inspections, and accreditations to ensure that care providers meet established quality standards. Lastly, funders impact the quality of care through their decisions on resource allocation, including funding for quality initiatives, staff training, and infrastructure improvements. Each group plays a crucial role in ensuring that care services meet high standards and continuously improve.
- #6: External agencies play a crucial role in health and social care. The National Health Service (NHS), the UK’s publicly funded system, provides comprehensive health services to all citizens, ensuring access and continuity of care. The Care Quality Commission (CQC) regulates and inspects health and social care services in England, ensuring they adhere to safety and quality standards. On a global scale, the World Health Organization (WHO) sets international health standards and guidelines, influencing global health policies and practices. These agencies collectively ensure that health services are safe, effective, and meet high-quality standards across different levels.
- #10: Quality Management Systems (QMS) provide a structured framework with policies, processes, and procedures designed to maintain and enhance service quality. Total Quality Management (TQM) is a holistic approach that engages every member of an organization in the pursuit of continuous quality improvement, emphasizing teamwork and organizational culture. Continuous Quality Improvement (CQI) involves a cyclical process of ongoing evaluation, feedback, and adaptation to refine and improve care. Together, these approaches ensure that quality is systematically managed and continually enhanced, leading to better outcomes and higher standards of care.
- #11: Lack of resources, including financial and material, can hinder the ability to deliver high-quality care. Resistance to change often arises when staff are reluctant to adopt new practices or technologies. Inadequate training can result in staff being unprepared to meet quality standards. Poor leadership may fail to provide direction and support necessary for maintaining high standards. Addressing these challenges requires effective solutions: securing adequate resources, fostering a culture open to change, investing in comprehensive training, and ensuring strong, supportive leadership. These steps help overcome barriers and promote continuous quality improvement in care services.
- #12: Ensuring high-quality care in health and social care involves overcoming barriers such as lack of resources, resistance to change, inadequate training, and poor leadership. Engaging stakeholders, including healthcare staff, leaders, and patients, in decision-making fosters collaboration and facilitates smoother transitions. Employing measurement techniques—such as regular audits, feedback, and data analysis—is crucial for maintaining and enhancing care standards. Addressing challenges like resistance to change, improving leadership, and preparing staff for new technologies or processes is essential for achieving continuous quality improvement. By tackling these issues, we can ensure that care remains effective, safe, and responsive to needs.