Atkinson_Vinette_resume_Sept 2016
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Vinette Atkinson is seeking a customer service representative position utilizing her 5+ years of experience in customer service, communication, and project management. She has strong skills in areas such as account management, administration, sales, data entry, and office support. Atkinson has worked in various roles providing customer service, sales, administrative support, and community work. She is proficient in MS Office programs and has completed college programs in web design, social services, business administration, and life skills.
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- 1. VINETTE I. ATKINSON 5 Bellevue Cres, Toronto, ON M9N 1G5 Cell : (647) 295 – 5307 Email: atkinson.vinette@gmail.com OBJECTIVE: Seeking a position where my Customer service Representative experience and strong communication skills will be fully utilized. HIGHLIGHTS OF QUALIFICATIONS • Over 5 years of experience communicating and promoting value added services and products • Seasoned team player and problem solver with a solid track record in managing multiple projects • Able to provide quality assurance, data entry/retrieval and preparation of accurate documentation • Experience managing key accounts and working in a fast paced environment • Strong administration, customer service and office support skills • Proficient in MS Word, MS PowerPoint and Access • Excellent interpersonal and communication skills; oral and written • Ability to use tact, diplomacy and good judgment RELEVANT WORK EXPERIENCE Customer Service and Sales • Greeted incoming clients and directed them to the appropriate areas and departments • Cold called and solicited prospective clients regarding products, services and focus groups • Prepared quotes, company information and prospectuses via fax and email for clients • Conducted follow up calls to prospective clients • Telesales to existing clients and new clients regarding internal services • Followed up with clients regarding upgrades to products and services • Resolved customer complaints; problem solving abilities • Conducted customer feedback surveys regarding products and services Office Support • Performed general office duties, including answering phones, filing, faxing and delivering mail to staff members • Researched information to acquire company information via the internet • Supported marketing teams with new product launches • Collaborated with sales team from point of contact to the closing of sales • Provided accurate numeric and alpha data entry for various databases • Developed and maintained a client database • Performed cash, debit, and credit card transactions with accuracy WORK HISTORY Peer Support Assistant City Of Toronto 2013-2015 Data Entry / Customer Service Representative, Top Notch Head 2011-2013 Facilitator/Intake Worker, Oasis Employment & Addiction Services 2009-2010 Customer Service / Data Entry Clerk, O’ce Canada 2006-2008 Administrative Support, Telecom Resource Corporation 2005-2006 Community Worker, The Friendship Centre 2003-2005 EDUCATION AND TRAINING Life Skills Certificate, Toronto Hostel Training Centre 2013-2014 Web Design Diploma, Everest College, Toronto 2008 Social Service Worker Program, Yorkville College, Toronto 2004 MS Office 2007Certificate, Academy of Learning, Toronto 2002 Business Administration Certificate, Humber College, Toronto 1999
- 2. References Available Upon Request