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Key to Success
Jacob John Panicker

CHMM College for Advanced Studies(MBA Department)
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IF
A,B,C,D,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,U,V,W,X,Y,Z
Equal to

1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26

CHMM College for Advanced Studies(MBA Department)
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Hard Work
H+A+R+D+W+O+R+K
8+1+18+4+23+15+18+11= 98%

Knowledge
K+N+O+W+L+E+D+G+E
11+14+15+23+12+5+4+7+5= 96%

CHMM College for Advanced Studies(MBA Department)
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Then what makes 100%
Is it Money???.... NO!!!
M+O+N+E+Y
13+15+14+5+25= 72%

Leadership?.... NO!!!
L+E+A+D+E+R+S+H+I+P
12+5+1+4+5+18+19+9+16= 89%

CHMM College for Advanced Studies(MBA Department)
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Every problem has a solution, only if we perhaps change our attitude.

To go to the top,
to that 100%,
what we really need to go further... a bit more...

CHMM College for Advanced Studies(MBA Department)
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ATTITUDE
A+T+T+I+T+U+D+E
1+20+20+9+20+21+4+5= 100%

It is OUR ATTITUDE towards Life and Work that makes OUR Life 100% ! ! !

CHMM College for Advanced Studies(MBA Department)
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ATTITUDE

CHMM College for Advanced Studies(MBA Department)
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HOW MUCH DO YOU SEE OF AN ICEBERG?

CHMM College for Advanced Studies(MBA Department)
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Only 10% of any iceberg is visible. The remaining
90% is below sea level.

CHMM College for Advanced Studies(MBA Department)
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KNOWN
TO OTHERS

10 %
SEA LEVEL

UNKNOWN
TO OTHERS

90 %

The Iceberg phenomena is also applicable on human beings 
CHMM College for Advanced Studies(MBA Department)
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KNOWN
TO OTHERS

KNOWLEDGE
&
SKILLS

UNKNOWN
TO OTHERS

ATTITUDE

CHMM College for Advanced Studies(MBA Department)

SEA LEVEL
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BEHAVIOUR
KNOWN
TO OTHERS

SEA LEVEL

UNKNOWN
TO OTHERS

ATTITUDE
CHMM College for Advanced Studies(MBA Department)
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Attitude
It express an individuals positive and negative feeling about some
objects. It descries an individuals feelings, thoughts and predisposition to act
toward some object in the environment.

Nature of Attitude
 Attitudes refer to feelings and beliefs of an individual or group of people.
 Attitudes endure , unless something happens.
e.g.- if x is transferred to day shift , his attitude may become positive.
 Attitude are organized and are core to an individual.
 Attitude are invisible as they constitute a psychological phenomenon
which cannot be observed directly.

CHMM College for Advanced Studies(MBA Department)
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Components of Attitude
Affective

 feel
 emotion

Behavioral

 act
 behave

Cognitive

 belief
 knowledge

I love yoga because I get to do meditation and I believe it
helps me relax so I go to class each week.
CHMM College for Advanced Studies(MBA Department)
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Functions of Attitude
Adjustment

Ego, Defensive

Attitude

Knowledge

CHMM College for Advanced Studies(MBA Department)

Value Expression
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Source of Attitude
Family & Peer groups

Learning

Economic status &
Occupations

Neighborhood

Mass Communication

CHMM College for Advanced Studies(MBA Department)
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Changing Attitude
 By changing the consumers belief.
 By adding new beliefs.
 By changing attribute importance.
 By changing ideal points.

CHMM College for Advanced Studies(MBA Department)
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Reference
 Ramanuj Majumdar, Consumer Behaviour, Insight from Indian market, PHI,
May 2011
 Shiffman & Kanuk, Eastern Economy Edition, 8th edition, 2004.
 S. Ramesh Kumar, Conceptual issues in Consumer Behaviour, The Indian
Context, Pearson, 2006.

 Nair, Banergjee & Agarwal, Consumer Behaviour, PPM, 2009

CHMM College for Advanced Studies(MBA Department)
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CHMM College for Advanced Studies(MBA Department)

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