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B2B Mobile Use
Devising a mobile strategy is a priority for businesses in 2013.
Heres what B2B executives and tech customers are using mobile
for today, and the growth we can expect in the future.

Mobile-friendly sites turn users into customers
When users visit a mobile-optimized site:

Mobile Search
Search is crucial
throughout the
buying process.
69% of IT
decision-makers
use mobile
for work-related
website searches
for B2B content

74% are more likely to return to the site

67% are more likely to buy products and services
Source: What Users Want Most from Mobile Sites Today, September 20121

Case
Studies

White
Papers

Source: The Role of Digital Media in the IT Purchase Process2

B2B content consumption on mobile
More than 1 in 3 US technology decisionmakers read B2B content on mobile
devices as well as desktops:

Product
Brochures

14%

11%

9%

58%

56%

69%

53%

53-58% of content is read on desktop
9 - 14% of content is read on mobile

Source: 2011 B2B Technology Collateral Survey Report3

50%
55%
48%

Mobile B2B Shopping
Tech B2B customers
researched and compared
products and services
on their mobile devices
while shopping for their
business:

compare features

read
product
info

compare prices

read
reviews

56%

look for
coupons

37%

Source: The Evolving Path of Today's Tech B2B Customer Study, September 20124

Browser
85%

App

Mobile Website vs. Mobile App
Tech B2B customers who shop on
mobile devices rely more heavily on
browsers than apps

82%
77%

72%

46%
40%

38%

36%

Read general
product or service
information

Read reviews

Compare prices

Compare
product or
service features

53%

53% of B2B executives download and
run branded B2B mobile apps
Source: Google and Forbes Insights B2B Trends in
Mobile & Online Video Study December 20105

Source: The Evolving Path of Today's Tech B2B Customer Study, September 20124

Business Mobile Usage Trends
Business mobile use in 2016 is expected to be almost 13 times greater than it is today and
mobile will increase from 4% of business internet use to 26% of business internet use.
Mobile
Desktop

2011

2012

2013

2014

Source: Cisco VNI, May 2012

6

2015

2016

2011

2016

1. http://www.thinkwithgoogle.com/insights/library/studies/what-users-want-most-from-mobile-sites-today/
2. http://www.thinkwithgoogle.com/insights/library/studies/role-of-digital-in-it-purchase/
3. http://www.eccolomedia.com/2011_B2B_Technology_Collateral_Survey_Report.php
4. http://www.thinkwithgoogle.com/insights/library/studies/evolving-path-of-todays-tech-b2b-customer/
5. http://www.thinkwithgoogle.com/insights/library/studies/b2b-trends-in-mobile-and-online-video/
6. http://www.ciscovni.com/vni_forecast/wizard.html
息 2012 Scott Design Inc

SCOTT DESIGN The creative agency for technology companies www.hotdesign.com

More Related Content

B2B Mobile Use Infographic

  • 1. B2B Mobile Use Devising a mobile strategy is a priority for businesses in 2013. Heres what B2B executives and tech customers are using mobile for today, and the growth we can expect in the future. Mobile-friendly sites turn users into customers When users visit a mobile-optimized site: Mobile Search Search is crucial throughout the buying process. 69% of IT decision-makers use mobile for work-related website searches for B2B content 74% are more likely to return to the site 67% are more likely to buy products and services Source: What Users Want Most from Mobile Sites Today, September 20121 Case Studies White Papers Source: The Role of Digital Media in the IT Purchase Process2 B2B content consumption on mobile More than 1 in 3 US technology decisionmakers read B2B content on mobile devices as well as desktops: Product Brochures 14% 11% 9% 58% 56% 69% 53% 53-58% of content is read on desktop 9 - 14% of content is read on mobile Source: 2011 B2B Technology Collateral Survey Report3 50% 55% 48% Mobile B2B Shopping Tech B2B customers researched and compared products and services on their mobile devices while shopping for their business: compare features read product info compare prices read reviews 56% look for coupons 37% Source: The Evolving Path of Today's Tech B2B Customer Study, September 20124 Browser 85% App Mobile Website vs. Mobile App Tech B2B customers who shop on mobile devices rely more heavily on browsers than apps 82% 77% 72% 46% 40% 38% 36% Read general product or service information Read reviews Compare prices Compare product or service features 53% 53% of B2B executives download and run branded B2B mobile apps Source: Google and Forbes Insights B2B Trends in Mobile & Online Video Study December 20105 Source: The Evolving Path of Today's Tech B2B Customer Study, September 20124 Business Mobile Usage Trends Business mobile use in 2016 is expected to be almost 13 times greater than it is today and mobile will increase from 4% of business internet use to 26% of business internet use. Mobile Desktop 2011 2012 2013 2014 Source: Cisco VNI, May 2012 6 2015 2016 2011 2016 1. http://www.thinkwithgoogle.com/insights/library/studies/what-users-want-most-from-mobile-sites-today/ 2. http://www.thinkwithgoogle.com/insights/library/studies/role-of-digital-in-it-purchase/ 3. http://www.eccolomedia.com/2011_B2B_Technology_Collateral_Survey_Report.php 4. http://www.thinkwithgoogle.com/insights/library/studies/evolving-path-of-todays-tech-b2b-customer/ 5. http://www.thinkwithgoogle.com/insights/library/studies/b2b-trends-in-mobile-and-online-video/ 6. http://www.ciscovni.com/vni_forecast/wizard.html 息 2012 Scott Design Inc SCOTT DESIGN The creative agency for technology companies www.hotdesign.com