This document discusses learning objectives related to outsourcing external ICT services and business support. It addresses describing outsourcing, offshoring, service level agreements, and bulk printing. Bulk printing allows companies to print large volumes through an external printing company rather than doing it in-house. Outsourcing ICT services and equipment can help companies avoid hiring employees and making large capital investments. The document also discusses managing internal ICT resources like hardware, software, communications, consumables, facilities and power, and people. Homework questions address discussing how to control internal ICT resources and the resources a travel agency would need for a new e-commerce system and how to acquire them.