Balanced scorecard
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This is a tool for looking at 360 degrees inside the business. The scorecard gives a numeric yardstick for enterpreneurs to assess themselves.
Balanced scorecard
- 3. 360 degree view of your Business?
- 6. Perspective 2: Customers Customer Satisfaction Index Customer Loyalty Quotient More Customer per Customer Index
- 8. Perspective 4: Learning & Development Employee Skills Employee Satisfaction The Way Forward
- 13. Assign weight to each Perspective Weight for each Perspective Finance Customer Process L&D
- 14. Finance Perspective Weight Revenue ROI Expense Net Income Key Result Areas and Weights
- 15. Customer Perspective Key Result Areas and Weights Customer Parameters CSI MCPC Loyalty
- 16. Process Perspective Key Result Areas and Weights Process Create value Deliver value Complaint handling
- 17. Process Perspective Key Result Areas and Weights L&D Skills Motivation Strategy