Balanced scorecard

0 likes?438 views

Jibkike Somrit

Balanced Scorecard
? ? ? ?
? ! "$ % ? & ? ' ('
? & )* ?

Balanced Scorecard
Prof. Dr. Robert Kaplan
(Harvard University)
Dr. David Norton
(Consultant)
Harvard Business Review, 1992

4 (Perspectives)

1. ? (Financial Perspectives)
2. ? (Customer Perspectives)
3. ?' & ? + ?
(Internal Process Perspectives)
4. ? ( ',-
(Learning and Growth Perspectives)

FP(1,2,3,4)

Vision
CP(1,2,3,4) + IPP(1,2,3,4)
Strategy

LGP(1,2,3,4)

?
1. &"1 ' (Objective)
2. "&20& (Measurements)
3. 3 (Target)
4. ? (Initiation)

1
Objective Measures Baseline Target Initiation
Data (%)
, */0 * "& "
? ? 4 5
5 10
" ' %
& ? ' 2?
"?# 7 5
?
" ??
? ? 5"
10 7 TQM
$ %
? & & ? (5
" /
7 10
&'

2
Objective Measures Baseline Target Initiation
Data (%)
) ?
?) 0 ? 0 ? > 10%
? ?

3
Objective Measures Baseline Target Initiation
Data (%)
? &+ 1. '2 ,
,- & ? & > , 10% 2. ? ?
? 3. ( '( &

# + -% -? ./0 1 0 0
1. * ? /1
2. * (
3. * ? & C" ?

10 ? BSC
5 Dos:
1. 2 BSC ? ? ! "
2. ( & ? ?
3. ? ?DE
4. 2 & ?
5. ? & ' & BSC ' ? ? 0 F

10 ? BSC
5 Don��ts:
1. 2 BSC . $ G* DE
2. ? ( BSC * ?
3. ' ? ?
4. & BSC & & H
5. ' ?) * ( ' 5

? % BSC
1. 5 ' . 5* &
2. ?
3. & & * ?
4. ?
5. 2? ) & C

? % BSC
6. BSC * ' ?
7. ? '2 BSC
8. ' ?&
9. & & ) & )&
10. / " ? "& *

# -# ? ./ " BSC
BSC
? ./ ? 1,2,3,4
1. 2
1. '2 , 2. 5 ? /
3 / 3.
2. & ? 1,2,3,4
$ ,/ , (?5 1. 3 ..' " F
' 3. *&C
%/?G 2.
? (? / ?' & ? + 1,2,3,4
+ / 1.
4. ?? ? C " $" 1,2,3,4
5. ,- ? H/ 1.
2.

Benchmarking
. ?' & ? * ? ?& ! "
?& / (Best Practice) ( &
& ' (' 2 ? ! " * "
, ? ? ,- ( ' "& ?&
? '$
0 0? ' & ? ? &" "

Benchmarking Process '' 3
'' 1 '' 2 9. & (5 , 2
" 5. " ? %/?G ( &
& " (
1. "? ' No 10. & 2
6. %/?G &
" ( "&& " 5 ,
11. ?
2. ? * *" ? 2
"&20& ( '"0 7. *
(3-4 ) 1& ? 12. ? . "R
5,
3. Yes

( 1 + 8. ( ? 13. & ?
&* * ? %/?G ' & " &
(' " , "
4. & ' * & ' & ?
14.

? & Yes 15. &*
No

El documento proporciona informaci��n sobre inventario, clientes por pa��s y ventas de mayo a junio por vendedor. Muestra que hay m��s unidades de bebidas (559) que de carnes (165) en inventario. Los clientes son de 23 pa��ses diferentes, con m��s clientes en Alemania (11) y menos en Irlanda (1). Las ventas de mayo a junio aumentaron para todos los vendedores, con Janeth Leverling generando las mayores ventas.

Fullvahidkheirkhah1

201104��ʳƷ�ȿ��k��ϣ��--��Ȼϵ��ζ�Ϥλ��tkurihara

Eco slideshowsbrcsr

Management 3.0, como evoluir pessoas em conjunto com sua organiza??o.J��ferson Machado

O documento discute a evolu??o da gest?o de pessoas em organiza??es, da Gest?o 1.0 hier��rquica para a Gest?o 2.0 de solu??es pontuais e agora para a Gest?o 3.0 focada nas pessoas e sistemas complexos. A Gest?o 3.0 requer gerentes como jardineiros, times auto-organizados e valores compartilhados, desenvolvendo compet��ncias por meio do modelo Shu-Ha-Ri e crescendo estruturas de forma sustent��vel usando o modelo de Panarchy.

Management 3.0 (TDC 2015)J��ferson Machado

This document discusses different approaches to management and how organizations can evolve to focus more on people. It describes management 1.0 as hierarchical with top-down decision making, while management 2.0 introduced some improvements. Management 3.0 focuses on complexity and networks with an emphasis on people. Various views on leadership and motivation are presented, as well as how to develop skills, define values, create self-organizing teams, and use systems thinking to continuously improve and adapt the organization.

How to innovate ?J��ferson Machado

The document provides tips on how to innovate, noting that innovation is necessary for organizational survival and growth. It identifies common barriers to innovation like fear of failure and an unwillingness to take risks. The document recommends cultivating a culture that encourages risk-taking and accepts both success and failure. It also suggests techniques for generating new ideas like brainstorming, design thinking, and using Google's design sprint process to take ideas from conception to prototyping in just five days.

Introitualeksuriya

(Sar ??50)pongsin2501

??????????????????????????Jiraporn Promsit

9999999jirajunoly

??????????????????????????????? ?.?????bongkotkan

??????? ??????? ??????????? ?????

????????????????????krupawit

???????? 10 ?????? ????????????????????????? ??????????????

???????? 10 ?????? ????????????????????????? ??????????????

???????? 10 ?????? ????????????????????????? ??????????????ANCHITTHA Thammapunyo

???????? 3Wasawat Chalearmpon

?????????????????? 2 ?30202Saipanya School

????????????????????????? ?????????

?????????+????????????+?.3+240+dltvscip3+54sc p03 f34-1pagePrachoom Rangkasikorn

More Related Content

Viewers also liked (9)

BookJibkike Somrit

Scheme presentationJ��ferson Machado

GraficasLydia Meneses

Fullvahidkheirkhah1

201104��ʳƷ�ȿ��k��ϣ��--��Ȼϵ��ζ�Ϥλ��tkurihara

Eco slideshowsbrcsr

Management 3.0, como evoluir pessoas em conjunto com sua organiza??o.J��ferson Machado

Management 3.0 (TDC 2015)J��ferson Machado

How to innovate ?J��ferson Machado

BookJibkike Somrit

Scheme presentationJ��ferson Machado

GraficasLydia Meneses

Fullvahidkheirkhah1

201104��ʳƷ�ȿ��k��ϣ��--��Ȼϵ��ζ�Ϥλ��tkurihara

Eco slideshowsbrcsr

Management 3.0, como evoluir pessoas em conjunto com sua organiza??o.J��ferson Machado

Management 3.0 (TDC 2015)J��ferson Machado

How to innovate ?J��ferson Machado

Similar to Balanced scorecard (20)

Introitualeksuriya

(Sar ??50)pongsin2501

??????????????????????????Jiraporn Promsit

9999999jirajunoly

??????????????????????????????? ?.?????bongkotkan

??????? ??????? ??????????? ?????

????????????????????krupawit

???????? 10 ?????? ????????????????????????? ??????????????

???????? 10 ?????? ????????????????????????? ??????????????

???????? 10 ?????? ????????????????????????? ??????????????ANCHITTHA Thammapunyo

???????? 3Wasawat Chalearmpon

?????????????????? 2 ?30202Saipanya School

????????????????????????? ?????????

?????????+????????????+?.3+240+dltvscip3+54sc p03 f34-1pagePrachoom Rangkasikorn

?????????+????????????+?.3+240+dltvscip3+54sc p03 f34-4pagePrachoom Rangkasikorn

Rights and Responsibilities Can I_lesson_student_handoutsbkind2animals

Htmlchukiat008

???????????????????????????????2yana54

????????? ????????????????????????????????+496+dltvsocp6+54soc p06 f12-4pagePrachoom Rangkasikorn

????????? ????????????????????????????????+496+dltvsocp6+54soc p06 f12-1pagePrachoom Rangkasikorn

?????????????????????????????3yana54

Introitualeksuriya

(Sar ??50)pongsin2501

??????????????????????????Jiraporn Promsit

9999999jirajunoly

??????????????????????????????? ?.?????bongkotkan

??????? ??????? ??????????? ?????

????????????????????krupawit

???????? 10 ?????? ????????????????????????? ??????????????

???????? 10 ?????? ????????????????????????? ??????????????

???????? 10 ?????? ????????????????????????? ??????????????ANCHITTHA Thammapunyo

???????? 3Wasawat Chalearmpon

?????????????????? 2 ?30202Saipanya School

????????????????????????? ?????????

?????????+????????????+?.3+240+dltvscip3+54sc p03 f34-1pagePrachoom Rangkasikorn

?????????+????????????+?.3+240+dltvscip3+54sc p03 f34-4pagePrachoom Rangkasikorn

Rights and Responsibilities Can I_lesson_student_handoutsbkind2animals

Htmlchukiat008

???????????????????????????????2yana54

????????? ????????????????????????????????+496+dltvsocp6+54soc p06 f12-4pagePrachoom Rangkasikorn

????????? ????????????????????????????????+496+dltvsocp6+54soc p06 f12-1pagePrachoom Rangkasikorn

?????????????????????????????3yana54

Balanced scorecard

1. Balanced Scorecard (BSC)

2. Balanced Scorecard ? ? ? ? ? ! "$ % ? & ? ' (' ? & )* ?

3. Balanced Scorecard Prof. Dr. Robert Kaplan (Harvard University) Dr. David Norton (Consultant) Harvard Business Review, 1992

4. 4 (Perspectives) 1. ? (Financial Perspectives) 2. ? (Customer Perspectives) 3. ?' & ? + ? (Internal Process Perspectives) 4. ? ( ',- (Learning and Growth Perspectives)

5. ? 1. ' . 2. ? (" , ? */0 "

6. FP(1,2,3,4) Vision CP(1,2,3,4) + IPP(1,2,3,4) Strategy LGP(1,2,3,4)

7. ? 1. &"1 ' (Objective) 2. "&20& (Measurements) 3. 3 (Target) 4. ? (Initiation)

8. 1 Objective Measures Baseline Target Initiation Data (%) , */0 * "& " ? ? 4 5 5 10 " ' % & ? ' 2? "?# 7 5 ? " ?? ? ? 5" 10 7 TQM $ % ? & & ? (5 " / 7 10 &'

9. 2 Objective Measures Baseline Target Initiation Data (%) ) ? ?) 0 ? 0 ? > 10% ? ? 3 Objective Measures Baseline Target Initiation Data (%) ? &+ 1. '2 , ,- & ? & > , 10% 2. ? ? ? 3. ( '( &

10. # + -% -? ./0 1 0 0 1. * ? /1 2. * ( 3. * ? & C" ?

11. 10 ? BSC 5 Dos: 1. 2 BSC ? ? ! " 2. ( & ? ? 3. ? ?DE 4. 2 & ? 5. ? & ' & BSC ' ? ? 0 F

12. 10 ? BSC 5 Don��ts: 1. 2 BSC . $ G* DE 2. ? ( BSC * ? 3. ' ? ? 4. & BSC & & H 5. ' ?) * ( ' 5

13. ? % BSC 1. 5 ' . 5* & 2. ? 3. & & * ? 4. ? 5. 2? ) & C

14. ? % BSC 6. BSC * ' ? 7. ? '2 BSC 8. ' ?& 9. & & ) & )& 10. / " ? "& *

15. # -# ? ./ " BSC BSC ? ./ ? 1,2,3,4 1. 2 1. '2 , 2. 5 ? / 3 / 3. 2. & ? 1,2,3,4 $ ,/ , (?5 1. 3 ..' " F ' 3. *&C %/?G 2. ? (? / ?' & ? + 1,2,3,4 + / 1. 4. ?? ? C " $" 1,2,3,4 5. ,- ? H/ 1. 2.

16. Benchmarking . ?' & ? * ? ?& ! " ?& / (Best Practice) ( & & ' (' 2 ? ! " * " , ? ? ,- ( ' "& ?& ? '$ 0 0? ' & ? ? &" "

17. Benchmarking Process '' 3 '' 1 '' 2 9. & (5 , 2 " 5. " ? %/?G ( & & " ( 1. "? ' No 10. & 2 6. %/?G & " ( "&& " 5 , 11. ? 2. ? * *" ? 2 "&20& ( '"0 7. * (3-4 ) 1& ? 12. ? . "R 5, 3. Yes ( 1 + 8. ( ? 13. & ? &* * ? %/?G ' & " & (' " , " 4. & ' * & ' & ? 14. ? & Yes 15. &* No

18. PDSA P Plan D Do S Study A Adapt

�ݺ�ߣ

Balanced scorecard

Recommended

More Related Content

Viewers also liked (9)

Similar to Balanced scorecard (20)

Balanced scorecard