Ballina toyota 1.0
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The Toyota Motor Dealership in Northern NSW was experiencing issues with their outdated telephone system, including a lack of flexibility, staff frustration, reception being constantly busy transferring calls, and after hours calls being difficult to handle. The dealership implemented a new Panasonic TDA200 telephone system which provided benefits like call queuing to reduce wait times, direct dial numbers to increase efficiency, and mobile integration. This new system resulted in a monthly cost reduction of over $900 and an annual savings of nearly $11,000, with an expected return on investment of 18 months.
Ballina toyota 1.0
- 1. Toyota Motor Dealership, Northern NSWCase StudyThe Telephone Guy Greg Eicke 0414 75 28 28 www.gregeicke.com.au
- 2. Toyota Motor Dealership, Northern NSWApproximately 25 Staff, 15 Extensions, 6 Lines.
- 3. Existing Telephone system = Old Commander seriesThe Telephone Guy I Greg Eicke 0414 75 28 28 I greg@gregeicke.com.au
- 4. Toyota Motor Dealership, Northern NSWNo flexibility
- 5. Staff continually frustrated with old system lacking modern featuresThe Telephone Guy I Greg Eicke 0414 75 28 28 I greg@gregeicke.com.au
- 6. Toyota Motor Dealership, Northern NSWReception continually busy transferring calls around
- 7. After hours calls were difficult to takeThe Telephone Guy I Greg Eicke 0414 75 28 28 I greg@gregeicke.com.au
- 8. Toyota Motor Dealership, Northern NSWReception phone never stopped ringing, very noisy
- 9. Callers often waited for periods to be manually transferredThe Telephone Guy I Greg Eicke 0414 75 28 28 I greg@gregeicke.com.au
- 10. Toyota Motor Dealership, Northern NSWBeforeSeptember 2008 Number of Calls Existing CostsLocal & STD Calls 1244 $344.00 Calls to Mobiles 1067 $886.00 Total 2311 $1 230.00AfterSeptember 2009 Number of Calls Existing CostsLocal & STD Calls 1502 $100.0074% Saving70% Saving Calls to Mobiles 921 $222.0073% SavingTotal 2433 $322.00The Telephone Guy I Greg Eicke 0414 75 28 28 I greg@gregeicke.com.au
- 11. Toyota Motor Dealership, Northern NSWTotal monthly cost reduction $ 908.00
- 12. Total annual cost reduction $10 896.00
- 13. Panasonic TDA200 Telephone System $16 242.00
- 14. Rapid return on Investment 18 Months
- 15. Huge efficiency gains from Cordless phones so there are no more Messages to return calls
- 16. Reception staff supported with professional call queuing, no more impatient waiting customers
- 17. Massive efficiency gains with direct dial numbers for each department
- 18. Key sales staff have their mobile ring at the same time as their desk phone, which means they can take business calls from anywhere.
- 19. After hours calls are automatically and evenly distributed between staff which means staff were not overloaded after hours.The Telephone Guy. I Greg Eicke 0414 75 28 28 I greg@gregeicke.com.au
- 20. Heres what youll get from time spent with Greg Eicke
- 21. FREE Telephone account Evaluation and analysis valued at $325.00
- 22. You can remain with your existing provider
- 23. All calls to Australian land lines and mobiles can be fixed at one low price
- 24. 3 Monthly follow up analysis after installation which means you can see the savings grow every month
- 25. Heres a copy of an actual Telstra phone bill, the savings are amazingThe Telephone Guy I Greg Eicke 0414 75 28 28 I greg@gregeicke.com.au