This document discusses key performance indicators (KPIs) for a bank operations manager position. It provides information on developing KPIs, including identifying key result areas, tasks, and methods to measure results. It also lists common types of KPIs such as process, input, output, leading, and lagging KPIs. Mistakes to avoid when developing KPIs are also outlined, such as creating too many KPIs or not linking them to organizational strategy. The document is a presentation that provides guidance on designing effective KPIs for evaluating bank operations manager performance.