3. Outline:
What is communication?
Types of communication?
Principles of Communication:
Components of communication:
Levels of communication:
The Communication Process:
Characteristics of effective communications
Barriers to communication:
Questions
4. What is communication?
Communication is the activity of conveying
information through the exchange of thoughts,
messages, or information, as by speech, visuals,
signals, writing, or behavior.
It requires a sender, a message, and a recipient
Can occur across vast distances in time and space
The communication process is complete once the
receiver has understood the message of the sender.
6. Types of communication:
Based on the channels used for communicating:
Verbal: It is further divided into
1.
oral and
2.
written communication.
Nonverbal
Communication Based on Style and Purpose
formal and
informal communication,
7. Principles of Communication:
Know your audience.
Know your purpose.
Know your topic.
Anticipate objections.
Present a rounded picture.
8. Principles of Communication:
Achieve credibility with audience.
Communicate a little at a time.
Present information in several ways.
Develop a practical, useful way to get feedback.
Use multiple communication techniques.
11. The Communication Process:
Context provides the people, the occasion and the
task.
Physical environment is the actual place or space
where communication occurs.
Climate influences the emotional atmosphere.
15. Characteristics of effective communications
Effective communication
requires the message
to be:
Effective communication
requires the sender to:
Know the subject well
Clear and concise
Be interested in the subject
Accurate
Relevant to the needs of
the receiver
Know the audience members
and establish a rapport with
them
Timely
Meaningful
Speak at the level of the
receiver
Applicable to the situation
Choose an appropriate
communication channel
16. Characteristics of effective communications
The channel should be:
The receiver should:
Appropriate
Be aware, interested, and
willing to accept the message
Affordable
Listen attentively
Appealing
Understand the value of the
message
Provide feedback
17. Barriers to communication:
Language
Physical barriers
Values and beliefs
Attitude
Sex/gender and age
Timing
Economic status
Understanding of
message
Educational level
Trust
18. Question?
What is communication?
What is the Components of communication?
What is the main requirements of effective
communication?
What are the Barriers of communications?
How to improve communication process?