BC (1)
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This document is a resume for Brandon J. Collins that summarizes his professional experience in the automotive industry. Collins has over 7 years of experience at Park Place Dealerships, where he has held roles as a Service Loan Car Coordinator and Service Drive Supervisor. He is skilled in client relations, inventory management, and ensuring exceptional customer service. Prior to his current role, Collins also worked as a valet and lead host at Texas Spice Restaurant at Omni Hotels & Resorts.
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This document provides a summary of qualifications and work experience for Connie Woolridge Jr. It outlines his educational background, including a B.A. in Economics from Stanford University, and over 20 years of professional experience in automotive sales and operations management. Notable roles include several positions as a Service Advisor and District Manager for various Chrysler dealerships, where he improved customer satisfaction, reduced warranty expenses, and achieved sales and training goals.BC (1)
- 1. Brandon J. Collins Irving, Texas P: (469) 486-4393 E: bcolli13@gmail.com SUMMARY Dedicated and result-oriented automotive professional, skilled at exceeding service goals and company expectations by being knowledgeable of product advancements and ensuring exceptional customer service by building strong business relationships with clients and vendors. Proficient in assessing customer needs, providing efficient solutions and cultivating business processes in a high-functioning environment.  Vendor Relations  Client Relationship Building  Automotive Industry  Data Analysis & Problem Solving  Inventory Management  Teambuilding & Leadership  Process Development  Account Management  Cross-Functional Initiatives  Vehicle Inspection and Repair PROFESSIONAL EXPERIENCE PARK PLACE DEALERSHIPS, Grapevine, TX 2011- Current Park Place Dealerships operates nearly 20 dealerships across Texas, primarily in the greater Dallas/Fort Worth area but also in locales like Las Vegas. It specializes in selling luxury car brands, such as Bentley, Jaguar, Lexus, Lotus, Maserati, McClaren, Mercedes-Benz, Porsche, Rolls-Royce, and Volvo. To position its upscale makes and models to boost its brand, Park Place Dealerships boasts luxurious showrooms to host its top-of-the-line automobiles. The company's locations also offer pre-owned cars, service, and parts. Service Loan Car Coordinator 2015- Current Coordinate and maintain daily schedules for company loan vehicles for service appointments, loan car fleet transfers and preparation for pickups and returns. • Assist with transferring vehicles off the drive and return customer vehicles at pick up following service repairs • Check in and check out loaner cars, conduct thorough walk-arounds notating vehicle conditions, fuel levels and mileage • Maintain an electronic database of vehicles in the loaner fleet • Conduct inventory checks to forecast the number of vehicles needed on a daily basis • Perform follow up calls to customers regarding previous service visits • Support service agents to maintain workflows and reduce customer wait time Service Drive Supervisor 2014-2015 Supervised and provided on the job training for new associates on departmental processes while enforcing proper utilization of supplies and equipment according to company standards. • Established strong relationships with customers and vendors to encourage retention and referrals • Provided reliable and fair cost and time estimates for repair and maintenance • Monitored technician daily productivity reports • Assisted with handling customer escalations providing efficient solutions while using sound judgement according to company and regulatory standards
- 2. P a g e | 2 • Motivated and trained service staff to ensure exceptional service is provided at all times Valet 2011-2012 Transported vehicles to desired destinations while maintaining a clean, well-organized service area. • Acknowledged and greeted guests upon arrival • Maintained the service area in a neat and organized manner • Drove vehicles from the service lane to the assigned parking lot • Ensured all vehicles were tagged and locked • Inspected and notated all vehicles for lot damages that may have occurred during service department custody • Delivered and picked up guests, as needed TEXAS SPICE RESTAURANT AT OMNI HOTELS & RESORTS, Dallas, Texas 2011-2013 Omni Hotels has a portfolio of 60 hotel properties in the US, Canada, and Mexico. The luxury lodgings are targeted to business travelers and upscale tourists. In addition to comfortable room accommodations, the properties offer business and fitness centers, high-speed and wireless Internet access, and gourmet restaurants. Lead Host Greeted and assigned guest seating, accurately maintained seating charts and event reservations. • Monitored the open dining sections for empty and cleaned tables • Provided estimated wait times to guests • Ensured guest needs are met while waiting to be seated • Organized seating for large groups and/or events • Ensured place settings were appropriate and each guest had a napkin • Answered phone calls while entering diner information into reservation system • Guided guests through the dining rooms and providing any needed assistance EDUCATION Studies, Kinesiology Navarro College, Corsicana, Texas