2. Opening
Mention your customers name.
Dear Mr. Green,
Acknowledging receipt of an enquiry/request
by thanking the customers enquiry (Ref/Date
of request):
- We thank you for your letter of regarding /
concerning / in connection with
- I refer to your enquiry about / relating to
- I have received your letter of requesting
information about
3. Practice: Translate into English
1. C畉m 董n 担ng v畛 th動 y棚u c畉u 畛 ngy 15
th叩ng 8 nm 201..., v h但n h畉nh cho 担ng bi畉t
r畉ng ch炭ng t担i c坦 th畛 cung c畉p cho 担ng theo
c叩c 董n 畉t hng v畛i s畛 l動畛ng l畛n trong
v嘆ng hai th叩ng.
=>We (would like to) thank you for your
enquiry of 15 August 201..., and are
pleased to inform you that we would be
able to supply you with the big orders
within two months.
4. Practice: Translate into English
Ch炭ng t担i r畉t vui khi bi畉t trong th動 畛 ngy
12 th叩ng 8 担ng cho bi畉t 担ng r畉t 畉n t動畛ng v畛i
b畛 s畉n ph畉m m畛i c畛a ch炭ng t担i.
=> We are pleased to learn from your letter
of 12 August that you are impressed with
the selection of our new products.
5. Message
If you have the product or you can provide
the service the customer is asking about, let
the customer know.
- I am pleased to say that we will be able to supply
the..
- We would like to inform you that....
- I am happy to let you know that .....
6. Practice: Translate into English
C畉m 董n th動 c叩c ngi g畛i vo ngy 13 th叩ng 8.
Ch炭ng t担i 達 c但n nh畉c k畛 l動畛ng 畛 xu畉t c畛a c叩c
ngi v畛 vi畛c nh畉n chuy畉n hng giao th畛 m畉t
hng b畛 畛 n (cutlery) c畛a ch炭ng t担i theo h狸nh
th畛c k箪 g畛i (on consignment) v s畉 g畛i cho c叩c
ngi nh畛ng d嘆ng s畉n ph畉m 動畛c 動a chu畛ng nh畉t
c畛a ch炭ng t担i. Ch炭ng t担i hi v畛ng c叩c ngi s畉 b叩n
動畛c ngay nh畛ng m畉t hng ny. 畛 xu畉t c畛a c叩c
ngi v畛 vi畛c l畉p ti kho畉n (submit accounts) v
thanh to叩n 畛nh k畛 hng th叩ng l kh叩 kh畉 thi.
Ch炭ng t担i r畉t s畉n l嘆ng ch畉p nh畉n m畛c hoa h畛ng
10% t鱈nh tr棚n kho畉n l達i c畛a c叩c ngi.
7. Answer
We thank you for your letter of 13 August. We
carefully considered your proposal to receive a
trial delivery of our cutlery on consignment and
are sending you a representative selection of our
most popular lines. We hope you will find a
ready sale for them. Your suggestion to submit
accounts and to make payment monthly is quite
satisfactory. We are willing to allow you
commision at 10% calculated on profits.
8. Message
If you do not have what the enquirer has asked,
but have an alternative, offer that (do not criticize
the product he/she originally asked for).
- The best choice would be since
- I highly recommend as / due to the fact that
- would probably be more suitable because
- In view of the fact that , I would strongly
recommend as
9. Practice: Translate into English
Ch炭ng t担i kh担ng c嘆n s畉n xu畉t 叩o s董 mi v畉i
c担-t担ng nguy棚n ch畉t n畛a v狸 gi叩 nguy棚n li畛u
th担 c坦 xu h動畛ng tng. T畉t c畉 c叩c qu畉n 叩o may
s畉n c畛a ch炭ng t担i hi畛n nay 畛u l c担-t担ng pha
s畛i h坦a h畛c (polycotton) b畛n h董n, kh担ng c畉n
l 畛i nhi畛u. Nh動ng n畉u c叩c 担ng v畉n ch畛 quan
t但m 畉n qu畉n 叩o c担-t担ng nguy棚n ch畉t, ch炭ng
t担i khuy棚n c叩c 担ng n棚n li棚n h畛 v畛i c担ng ty
Louis Fashions.
10. Answer
We no longer manufacture pure cotton shirts as
their raw material prices tend to increase. All
our garments are now polycotton, which is
stronger, needs little ironing. However, if you
are only interested in pure cotton garments,
we advise you to contact Louis Fashions Ltd.
11. Message
Enclose current catalogues and price lists.
If the prices are subject to change, let the
customer know.
-Please find enclosed our current catalogue and
price list .
- We enclose our .
- . We have enclosed our price list, but should
point out that prices are subject to change as
the market for raw materials is unstable at
present
12. Practice: Translate into English
Ch炭ng t担i xin g畛i k竪m m畛t s畛 b叩o c叩o b叩n
hng 畛 qu箪 ngi th畉y r畉ng s畉n ph畉m c畛a
ch炭ng t担i 動畛c 坦n nh畉n n畛ng nhi畛t tr棚n ton
th畉 gi畛i.
=> We are enclosing some sales prospectuses in
which you will see what an enthusiastic
reception our new product had all over the
world.
13. Practice: Translate into English
T担i xin g畛i k竪m ca-ta-l担 cung c畉p c叩c chi ti畉t
v畛 s畉n ph畉m c畛a ch炭ng t担i. C叩c chi ti畉t ny
c滴ng c坦 tr棚n trang web c畛a ch炭ng t担i 畛 畛a
ch畛 www.co.vk.
=> Please find enclosed our catalogue giving
you details of our products. These also
appear on our website www.co.vk.
14. Message
If you cannot meet the enquiries, let the
customers know with an apology.
- We regret to inform you that we are not in
position to meet your requirements for ....
- While I appreciate your firms need for this
information, I regret that
- It will not be possible to for/ because of ....
15. Practice: Translate into English
Ch炭ng t担i r畉t ti畉c b叩o cho c叩c ngi bi畉t r畉ng
hi畛n nay ch炭ng t担i kh担ng c坦 kh畉 nng 叩p
畛ng nhu c畉u c畛a c叩c ngi v狸 l動畛ng hng trong
kho c畛a ch炭ng t担i kh担ng 畛 cho 董n 畉t hng
l畛n nh動 v畉y.
=> We regret to inform you that we are not
in position to meet your requirements for
the time being since our goods in stock are
not enough for such a big order.
16. Practice: Translate into English
Ch炭ng t担i kh担ng th畛 畉m b畉o giao hng tr動畛c
ngy 8/3...n畉u kh担ng nh畉n 動畛c 董n 畉t hng
c畛a c叩c 担ng trong v嘆ng 7 ngy.
=> We cannot guarantee to deliver before 8
March...unless your order reaches us
within 7 days.
17. Closing
Establish goodwill and suggesting contact
- I hope this suggestion/information will be useful
to you.
- I hope that this information will help you to
make decisions on your order.
- I look forward to doing business with your
company in the future
- Please feel free to contact me again if you have
any further queries on
- Please do not hesitate to contact me on
27615432 if I can be of further assistance.
18. Practice: Translate into English
Ch炭ng t担i ngh挑 r畉ng t担i 達 畛 c畉p h畉t m畛i
i畛u trong th動 h畛i hng c畛a qu箪 ngi. Xin
畛ng ng畉i li棚n h畛 v畛i ch炭ng t担i n畉u mu畛n bi畉t
th棚m th担ng tin kh叩c. Ch炭ng t担i s畉 tr畉 l畛i
ngay.
=> We think we have covered every point of
your enquiry. Do not hesitate to contact us
if you need further information. It is a
pleasure to give you immediate reply.
19. Practice: Translate into English
Ch炭ng t担i tin r畉ng hng s畉 叩p 畛ng y棚u c畉u
c畛a c叩c 担ng v mong nh畉n 動畛c 董n 畉t hng
畉u ti棚n c畛a c叩c 担ng.
=> We are sure that the goods will fully meet
your requirement and look forward to
receiving your first order.
20. Sample
Dear Mr Wong
Re: Enquiry about Batteries
Thank you for your letter of Friday, 12 February 2012
regarding making copies of the sample battery you sent us.
I have investigated the situation and found that your
specifications are exactly the same as the design of a
proprietary camera battery manufactured by a large Japanese
electronics company. We feel that it would not be in our
interests to supply this type of battery.
However, I would like to thank you for considering our
company as your supplier.
I look forward to doing business with your company in the
future.
Yours sincerely
21. Exercises:
Anh/ ch畛 h達y vi畉t m畛t b畛c th動 theo g畛i 箪 sau:
- Anh/ ch畛 畛 c担ng ty NOVELTY SAFETY EQUIPMENT
LTD 畛a ch畛: 14th Floor Shun Koo Building, Aberdeen
Hong Kong g畛i th動 tr畉 l畛i th動 h畛i v畛 c叩c b狸nh ch畛ng
ch叩y (fire extinguishers) c畛a 担ng Tim Lee, gi叩m 畛c c担ng
ty Sun Lee Consultancy Ltd, 198 Fa Yuen Street,
Mongkok, Kowloon.
- Cho h畛 bi畉t r畉ng trong 畛t ny c嘆n c坦 nh畛ng b狸nh ch畛ng
ch叩y c畉m tay hi畛u qu畉 cao ph湛 h畛p v畛i c叩c khu x但y d畛ng.
- C担ng ty anh/ ch畛 ang tri畉t kh畉u 15% cho c叩c 董n 畉t
hng lo畉i b狸nh m畛i ny.
- Hy v畛ng h畛 s畉 畉t hng.
- Ngy vi畉t th動 l ngy h担m nay.
Anh/ ch畛 c坦 th畛 th棚m c叩c th担ng tin c畉n thi畉t.
22. Dear Mr Lee
We thank you for your enquiry regarding our newly
released range of fire extinguishers.
You will see from the enclosed catalogue that the
range has been extended to include some highly
efficient portable extinguishers for use on
construction sites.
We are offering to our existing customers a 15%
discount on orders of extinguishers from this new
range.
We look forward to your increased order at this
discount rate.
Yours sincerely
Merchandising Manager
Enc. Catalogue No.123
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