Bears in High Heels
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The document discusses the current state of voice user interfaces and opportunities to improve conversational abilities by moving beyond simple transactions and information exchanges to enable more complex discussions, subtlety, contextual awareness and personalization. It outlines challenges like lack of non-verbal cues and provides principles and guidelines for developing compelling conversational content and experiences that are engaging, memorable and able to handle unexpected situations gracefully. Resources and examples of both good and bad conversational abilities are also referenced.
Bears in High Heels
- 1. You be VUI How do I make a peanut bu1er and jelly sandwich?
- 2. Bears in High Heels Compelling content for conversa2onal interfaces
- 4. Past, present, future The next tech UI pivot All the modes >> Voice- Bi-, MulG-, Inter-, Cross- ConversaGonal-ish
- 7. I bought an Echo, and now Alexa is basically a member of the family.
- 8. Exchange meaning and information Relate Share emotion Transact Fill time Amusement Conversa6on
- 9. Where we are Things we already do with voice Updates and messages Trivia, facts, quizzes, tasks Reminders, requests, lists, games Simple transacGons Environment (lights, music, sleep)
- 10. MIA so far Things we already do with voice ExplanaGons Complex meaning Subtlety SophisGcated humor Real conversaGon
- 11. Jeopardy The Magic door Allrecipes the Skimm Black History Facts
- 12. Goldilocks Story Rhythm Life lessons Feeling our language ExperimentaGon Balance
- 14. Ginger Rogers (Astaire) was able to do dances on screen that would have been impossible to risk if he hadn't had a partner like Ginger Being be1er than expected
- 15. Backwards and in high heels ExpectaGons and rules about content and meta-informaGon are ingrained, subtle, and challenging Beyond choreography to anGcipaGon, interpretaGon, response, and grace
- 16. OpportuniGes Fresh content More contextual Personal and relatable Pleasant surprises Faster, easier, more enjoyable
- 17. Content that ma1ers TransacGonal: Whats my goal? Whats required to make that happen? InformaGonal: What do I want to know? What order and structure? Will I want more?
- 18. Content that ma1ers Entertaining: What delights me? What keeps me interested and coming back? EducaGonal: What do I need to learn? What helps me? How do I know Im learning the right things?
- 19. I really need to see you
- 20. Challenges Verbal words DistracGon Working and outsourced memory Delivery
- 21. Challenges Not no UI / zero interface Meaning and clarity Naturalness, familiarity, predictability
- 22. Principles and guidelines WIIFM Faster, easier, more enjoyable Satisfying and useful Fresh and energeGc Grice Radio rules
- 23. Structurally and contextually appropriate Engaging and pleasing Memorable Recovery and conGnuaGon Principles and guidelines
- 24. AestheGcs, rhythm, melody, chunks Non-verbal audio Spontaneity and pleasant surprises Light humor Comparison and contrast AlliteraGon, rule of 3s Principles and guidelines
- 25. Jeopardy The Magic door Allrecipes the Skimm Black History Facts
- 26. Bad examples Wrong words Wrong number of words Wrong order Wrong chunks Wrong Gming Wrong tasks Wrong context
- 27. Resources -The Media EquaGon: How People Treat Computers, Television, and New Media Like Real People and Places (Nass) - Voice User Interface Design (Cohen) - Designing Voice User Interfaces: Principles of ConversaGonal Experiences (Pearl) - www.avixd.org - Gricean maxims: h1ps://www.sas.upenn.edu/~haroldfs/ dravling/grice.html - Radio: h1p://training.npr.org/audio/wriGng-for-radio-a- manifesto-from-nprs-chris-joyce/ - Dialogue: h1ps://thewritepracGce.com/dialogue-powerful/