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Become a Leader:
A toolkit for those who want to lead
cc: VinothChandar - https://www.flickr.com/photos/44345361@N06
Mike Bird

Administrivia
cc: kenteegardin - https://www.flickr.com/photos/26373139@N08

Who am I?
cc: Thomas Hawk - https://www.flickr.com/photos/51035555243@N01

The purpose
of this session
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What we'll do this morning
• First, we’ll consider what it is to
lead
• Then we'll look at some ideas to
help when we want to lead
• Finally, we'll try the ideas out
cc: Randi Deuro - https://www.flickr.com/photos/67859712@N06

For every complex problem, there is
a simple solution...
...and it's wrong.
(H.L.Mencken)

Let's consider what it is to lead
cc: pedrosimoes7 - https://www.flickr.com/photos/46944516@N00

"Leadership is the art of
getting someone else to do
something you want done
because he wants to do it."
(Dwight D. Eisenhower)
cc: Marion Doss - https://www.flickr.com/photos/7337467@N04

Why be a
leader?
cc: JD Hancock - https://www.flickr.com/photos/83346641@N00

Everything about us was once a dream...
Then someone led others to make it real
cc: betta design - https://www.flickr.com/photos/65768710@N00

Our dreams don't need to be
big to make a difference
cc: infomatique - https://www.flickr.com/photos/80824546@N00

Leaders need people
cc: Barack Obama - https://www.flickr.com/photos/94975828@N00

What is a team?
cc: 'PixelPlacebo' - https://www.flickr.com/photos/12142259@N00

Team:
• A group of people who
recognise that they need each
other to achieve a common
goal
cc: woodleywonderworks - https://www.flickr.com/photos/73645804@N00

A leader
• Someone trusted by others to be
the person who takes decisions
about the direction and
standards of the team, so that
the team takes purposeful action
cc: Sarah G... - https://www.flickr.com/photos/96526303@N00

Trusted by others
• We show we have integrity
• We show we have credibility
cc: v1ctory_1s_m1ne - https://www.flickr.com/photos/80221456@N00

Integrity
• We keep the promises we
make
cc: Christopher.Michel - https://www.flickr.com/photos/50979393@N00

Credibility
• We make promises we can
keep
cc: victoriabernal - https://www.flickr.com/photos/24893922@N00

TRUST IS MEASURED IN
TERMS OF RISK.
How much I trust you
=
How much I am prepared to
risk with you
cc: GotCredit - https://www.flickr.com/photos/30576334@N05

A leader
• Someone trusted by others to be
the person who takes decisions
about the direction and standards
of the team, so that the team
takes purposeful action
cc: Sarah G... - https://www.flickr.com/photos/96526303@N00

Leaders make decisionscc: snigl3t - https://www.flickr.com/photos/58598613@N00

"The buck stops here."
(Harry S Truman)
cc: Kheel Center, Cornell University - https://www.flickr.com/photos/38445726@N04

A leader faces a choice -
AND THEN DECIDES
A leader consults with a few
people-
AND THEN DECIDES
A leader consults with everyone -
AND THEN DECIDES
cc: derekbruff - https://www.flickr.com/photos/46259794@N02

Make better decisions
• We are clear about the specific choice
we face
• We know (and are prepared to
explain) our key criteria
• We consider at least three alternatives
• We clarify the risks we are choosing to
accept
• AND THEN WE DECIDE
cc: garrettc - https://www.flickr.com/photos/35468140272@N01

We will never have all the information
we need to make a decision.
"If you have less than 40% of the
information you need to make a
decision, you're shooting from the hip.
If you wait to get more than 70% of the
information you need, the decision will
usually have passed you by."
(Colin Powell)
cc: jdlasica - https://www.flickr.com/photos/36521958135@N01

(Usually) a fast bad decision is
better than no decision at all.
"When placed in command,
take charge."
(Norman Schwarzkopf)
cc: Henri Photography - https://www.flickr.com/photos/48116367@N07

Leaders set direction
cc: FutUndBeidl - https://www.flickr.com/photos/61423903@N06

Direction inspires
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Nothing great was
ever achieved
without enthusiasm
(Ralph Waldo Emerson)
cc: theqspeaks - https://www.flickr.com/photos/83261600@N00

"If you want to build a ship, don’t
drum up the men to gather wood,
divide up the work and give
orders.
Instead, teach them to yearn for
the vast and endless sea."
(Antoine de Saint-Exupéry)
cc: ***Bud*** - https://www.flickr.com/photos/87519500@N00

Where should we go?
• We begin with WHY..
• Then HOW...
• Then WHAT...
• (Simon Sinek)
cc: TED Conference - https://www.flickr.com/photos/62773263@N00

"Do you want to sell sugared
water for the rest of your life...
...or do you want to change the
World?"
(Steve Jobs' pitch to
John Sculley to join Apple)
cc: Keith Williamson - https://www.flickr.com/photos/34673186@N03

GM
• "We aim to make customers for life..."
(WHY)
• ...by making the World's best cars and
trucks... (HOW)
• ...with compelling designs, flawless
quality and reliability, and leading safety,
fuel economy and infotainment
features." (WHAT)
cc: Hugo90 - https://www.flickr.com/photos/32109282@N00

NHS Scotland
• "... people...have a fairer share of the
opportunities, resources and confidence to
live longer, healthier lives.." (WHY)
• "...reduce health inequalities
• and improve health.... (HOW)
• ...(we) influence policy and practice...and
promote action across public services to
deliver greater equality and improved
health for all ." (WHAT)
cc: hubertk - https://www.flickr.com/photos/44749468@N00

My Marketing Dept
• "...offer the best customer experience
in financial services (WHY)
• "...by listening and responding to
customers... (HOW)
• ...we deliver people, process and
technology projects across the
organisation to improve performance
against customer feedback ." (WHAT)
cc: Tax Credits - https://www.flickr.com/photos/76657755@N04

If we don't want
to set a vision, we can
focus on outcomes:
"By the end of X,
we will have achieved…"
cc: tochis - https://www.flickr.com/photos/43217080@N00

"I'm helping to
put someone
on the moon."
Janitor, the
Apollo Space Programme
cc: x-ray delta one - https://www.flickr.com/photos/40143737@N02

Know what we want.
Know why we want it.
Say that we want it.
cc: DonkeyHotey - https://www.flickr.com/photos/47422005@N04

What do you want?
Why?
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Leaders set standards
cc: Bogdan Suditu - https://www.flickr.com/photos/8726888@N08

"The standard we walk past...
...is the standard we accept."
(David Morrison)
cc: Jenny P. - https://www.flickr.com/photos/50682874@N00

Set the standard
• The standards we set are expectations
for the performance we want, based on
outcomes
• These standards should line up with the
outcomes we want
• The standards to which we pay
attention are the only standards our
teams will adopt consistently
cc: Adrian ... - https://www.flickr.com/photos/41279068@N08

What standards?
• Standards for performance - WHAT
our team will do or deliver
• Standards for values - HOW our team
will do or deliver
• If we have to compromise,
compromise on performance
standards, not values
cc: Andreas E J - https://www.flickr.com/photos/25507200@N07

(Sam Walton)
High expectations are key to everything
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What standards will we set?
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Purposeful action
Action that moves in the direction you want
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Thinking purposefully:
How will this get us closer to
our goal?
What difference do we want
to see?
cc: evilpeacock - https://www.flickr.com/photos/74637221@N00

Nothing yields data like action
cc: Gerg1967 - https://www.flickr.com/photos/22077805@N07

• We’ve considered what it is to
lead
• Now we'll look at some ideas to
• Finally, we'll try the ideas out

Others have to see us as leaders
cc: Loving Earth - https://www.flickr.com/photos/26235754@N05

How we speak, and what we
do, shapes how others see us
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Leader language
cc: defndaines - https://www.flickr.com/photos/18062912@N00

How we speak as leaders is
more than thumping the table
cc: pedro.serapio - https://www.flickr.com/photos/125390887@N07

Leader language
• We agree
• We thank
• We picture the future
• We want
• We summarise
• We use the Imperative
• We ask specific, open questions
• We use conversational judo

We agree
cc: Jose Picardo - https://www.flickr.com/photos/25451516@N03

We thank people
cc: Stuck in Customs - https://www.flickr.com/photos/95572727@N00

We ask "what will that look like?"
cc: haglundc - https://www.flickr.com/photos/86676407@N00

We say
what we want
cc: CarbonNYC [in SF!] - https://www.flickr.com/photos/15923063@N00

We summarise
cc: Kaptain Kobold - https://www.flickr.com/photos/95492938@N00

We use specific, open questions
cc: an untrained eye - https://www.flickr.com/photos/26312642@N00

Specific open questions
• What, precisely...?
• Where, exactly...?
• How do you know...?
• Why do we think this...?
cc: infomatique - https://www.flickr.com/photos/80824546@N00

We use conversational judo
cc: KOREA.NET - Official page of the Republic of Korea - https://www.flickr.com/photos/42438955@N05

Conversational judo 1
• Ask what the issues are
• Note each issue
• Don't defend, argue or probe
• Ask "what else...?"
cc: Singapore 2010 Youth Olympic Games - https://www.flickr.com/photos/15322733@N05

• When issues run out, go back
to the first one
• Ask "When you said this, what
did you mean...?"
• Don't defend, argue or probe
cc: KOREA.NET - Official page of the Republic of Korea - https://www.flickr.com/photos/42438955@N05

• For each clarified issue, ask
"What will we do about this?"
• Then ask, "Who will do this? By
when?"
• Doing this turns vague issues into
specific actions
cc: Giuseppe Broccolo - https://www.flickr.com/photos/55726823@N06

Leader language
• We agree
• We thank
• We picture the future
• We want
• We summarise
• Imperative
• We ask specific, open questions
• Conversational judo

Leader behaviours
cc: Tulane Public Relations - https://www.flickr.com/photos/28035080@N04

What we do has much more
impact than what we say.
(Stephen R. Covey)
cc: katerha - https://www.flickr.com/photos/8489692@N03

What leaders do
• Pay attention
• Praise, praise, praise
• Value time
• Initiate
• Write the notes
• Walk, not run
cc: The Natural Step Canada - https://www.flickr.com/photos/36238874@N02

We pay attention
cc: Hernan Piñera - https://www.flickr.com/photos/67430875@N03

We find reasons to praise, often
cc: mac_ivan - https://www.flickr.com/photos/25100842@N08

We value our time, and that of others
cc: KaylaKandzorra - https://www.flickr.com/photos/48077358@N02

We choose to act: we initiate
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We find things to fix
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We write up what was agreed
cc: Kalexanderson - https://www.flickr.com/photos/45940879@N04

• We’ve considered what it is to
lead
• We’ve looked at some ideas to
• Now, we'll try the ideas out

Using the ideas
• Trust: make and keep small promises
• Find things to initiate or fix (with others)
• Work out what you want
• Start using leader language
• Get into the habit of praise
• Think about your personal standards for
performance and values
• Start training your boss / tutor
cc: tom_bullock - https://www.flickr.com/photos/22206162@N03

Trying the ideas out
• We lead for the first time
• We don't have an ideal team
• We have a new boss
• We have a useless boss
• We lead something scary and
important
• We want to use the ideas when we
leave here today
cc: Jenn Durfey - https://www.flickr.com/photos/52498245@N03

What can we do to show we
can be trusted to lead?
cc: Dobi. - https://www.flickr.com/photos/49503013427@N01

What questions do you have?
Mike Bird
mike.bird100@me.com
07918884845
@bird_mike
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Become a leader presentation deck Sep 2015

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