BehindEveryLeaderWebinar CrisisChaosDisasterDec2012
- 1. Welcome To The Behind Every Leader Webinar: EAs Mastering the What-Ifs Prepping for Crisis, Chaos & Disaster Featuring Presenters: Bonnie Low-Kramen Vickie Sokol Evans
- 2. GoToWebinar速 Attendee Controls Grab Tab Audio Pane Use Audio Setup wizard to configure and test audio. Control Panel Question Pane Enter questions here. Click arrow to expand and collapse control panel Click hand icon to raise/lower hand
- 3. EAs Mastering the What-Ifs: Prepping for Crisis, Chaos, & Disaster Welcome! Instructors - Bonnie Low-Kramen & Vickie Sokol Evans December 18, 2012
- 4. Passion for Education & Training! Jan 19-20 Weekend Workshop, Santa Monica, CA Feb 14-17 Behind Every Leader, Anaheim, CA Mar 2-3 Weekend Workshop, Atlanta, GA Mar 18 IAAP TEC 13, Anaheim, CA Mar 22-24 Executive Secretary LIVE, London www.BonnieLowKramen.com 4
- 5. 25 Years of Bringing Order to Chaos 5
- 6. Lessons Learned Help EAs Prep for the Next Time 9/11 Iceland volcano Hurricanes Katrina, Hugo, Irene Blizzards NYC Blackout First World Trade Center bombing, 1993 Earthquakes Life is what happens when you are busy making other plans. John Lennon 6
- 7. What If? 7
- 8. 8
- 9. Questions to Ask Running the What-ifs 9
- 10. What if its as bad as they say? 10
- 11. What if we lose power? 11
- 12. What if we have a flood? 12
- 13. Things to consider Should we close the office and for how long? Can business continue and for how long? What do my employer & I need to take with us? Do we have a back-up generator? Is it set to Automatic? Can we easily communicate with employees and customers? 13
- 14. Expecting the Unexpected: The Givens EAs/PAs are the Go-To people when problems arise and things go wrong Its your job to ask questions, anticipate issues, and speak up Even if its not your problem, it becomes your problem to solve. Doing this makes you invaluable and indispensable. 14
- 15. Why? The time to solve the crisis, calm the chaos, and handle disaster is before it happens, not during. Its all in the preparation. 15
- 16. Are you calm in a crisis? Stressful situations such as: Annual Meeting Staff Retreat Company holiday party Reduce stress by: Detailed Planning Contingency Plans A, B, C.D Ongoing & clear 360属 communication 16
- 17. Frankenstorm Sandy: Monday 10/29/12 74 mph winds, 13 ft. waves 17
- 18. Essential Equipment Batteries of all varieties Corded Landline Phone Flashlights in every room Flashlight on keychain Power Strip Candles with matches MiFi (aka Mobile Hotspot for Internet) Transistor or crank radio Pre-fill medications Full tanks of gas Coolers Extra ice Blankets Dry foods First Aid Kit Generator 18
- 19. Essential People: Your A Team Dependable & Reliable Resources are critical. Travel Concierge with 24/7 access The Accomplished Traveler Jason Miller, President www.accomplishedtraveler.com Airport Greeters Limo Company Global Entry Representative LJR & Assoc. Ready to Roll www.globalentry.gov 19
- 20. Speaking Up is Vital! Assistants often know better. Schedule planning meetings Air any and all concerns Consult experts & people who have experience Do your homework! Review the files with past history 20
- 21. End of the Worldor not Show up & be there for support Keep Calm & Carry On Attitude Every problem has a fix After crisis is past, review it for the next time Contact: BonnieLowKramen@gmail.com www.BonnieLowKramen.com 21
- 22. Get Tech Ready With Vickie Sokol Evans 22
- 23. Why get Tech Ready?
- 24. Gadgets Charged Devices Phone, laptop, tablets, e-readers, etc. Power cords Car chargers Power Inverters for car Solar-powered cell phone chargers Extra batteries Power strips MiFi / Mobile Hotspot Battery powered or hand-crank radio Corded phone in your house Including long cord 24
- 25. Apps the Essentials Flashlight ICE iMap Weather Radio City Maps 2Go 25
- 26. Apps Others to consider Red Cross Apps www.redcross.org/mobile- apps Wildfire Hurricane First Aid Shelter Finder Earthquake FEMA App http://apps.usa.gov/fema- mobile.shtml 26
- 27. The Internet (News & Social Media) 3rd most popular way to communicate during a crisis Post updates Monitor updates Outlook 2010 People Pane Social Connector 27
- 28. Social Media Consider following Where you are News Nationally Agencies Regionally Travel-related orgs State Traffic Local Emergency Community Responders Schools 28
- 29. The Cloud Secure online Free Cloud Options folder Store & access critical documents Emergency phone list SkyDrive 7GB Proof of residence Current photos Google Drive 5GB Accessible on your devices and browsers Dropbox 2GB 29
- 30. What you can do now 30
- 31. Every day things that matter Contacts updated ICE group on your phone Texts & Posts Gather documents Out of Office message Outgoing voice mail message 31
- 33. Important sites FEMA Get Ready www.ready.gov Get Tech Ready www.ready.gov/get-tech-ready Build a Ready Kit www.ready.gov/build-a-kit FEMA Email Updates http://www.fema.gov/subscribe- receive-free-email-updates Create a Crisis & Preparedness LIST on Twitter 33
- 35. Be prepared Tech Ready bag Communicate Devices Social media Power (batteries, power strips) Red Cross Safe & Well: MiFi/Mobile Hotspot www.redcross.org/safeandwell Etc.. Out of Office message Outgoing voice mail on cell and home/work phones Contact: vevans@redcapeco.com www.redcapeco.com 35
- 36. Q&A If your question is not answered during our session, feel free to continue the conversation using the following platforms: www.behindeveryleader.com LinkedIn: Search Behind Every Leader Twitter.com/behindeleader Facebook.com/BehindEveryLeader
- 37. Q&A Tonights conversation will continue via the BEL LinkedIn Group. Search Behind Every Leader on LinkedIn to join in the discussion. Bonnie Low Kramen Vickie Sokol Evans www.bonnielowkramen.com www.redcapeco.com bonnie@bonnielowkramen.com vevans@redcapeco.com Victoria Rabin www.behindeveryleader.com vrabin@behindeveryleader.com
- 38. Featured At Behind Every Leader: Melba Duncan Veronika Judish Penni Pike Chris Carley CEO Former EA To Senior EA to Chairman of Former EA To Sir Richard The Duncan Group, Inc. William Shatner Patr坦n Spirits and Paul Branson Mitchell Systems and many more! Use Promo Code MISTLETOE at check out & save $200 on your BEL ticket! (Only Applies to full rate tickets) For More Information and To Register visit: www.behindeveryleader.com
- 39. Thank You For Participating In Our Behind Every Leader Webinar: EAs Mastering the What-Ifs Prepping for Crisis, Chaos & Disaster Featuring Presenters: Bonnie Low-Kramen Vickie Sokol Evans