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Being Better_EnhancedPerformance

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The document outlines an overarching goal of rewarding, recognizing, and retaining employees for consistent daily improvement. It discusses several foundations for achieving this goal, including embracing process evolution, quality and consistency, assisting others, and daily focus on innovation. Specific programs are described for daily projects, tracking progress, rewards and recognition, and developing accountability. The need to engage disgruntled employees and retain talent through rewards is also covered. Finally, the document proposes a point-based system for recognizing helping behaviors, quality work, development activities, enhancements, and innovation.

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Being Better_EnhancedPerformance
Being Better_EnhancedPerformance
FOUNDATIONS OVERARCHING GOAL: TO REWARD, RECOGNIZE, AND RETAIN EMPLOYEES FOR CONSISTENT DAILY IMPROVEMENT HOW YOU GET THERE: ? EMBRACING PROCESS EVOLUTION AND IMPROVEMENT ? A DISCIPLINE OF QUALITY AND CONSISTENCY ? OUTSTANDING SERVICE TO INTERNAL CUSTOMERS ? ASSISTING OTHERS AND INVOLVING OTHERS WHEN NEEDED ? A DAILY FOCUS ON INNOVATION, ENHANCEMENTS,
FOUNDATIONS ? BASIC FRAMEWORK ¨C DAILY PROJECTS, ASSIGNMENTS, & ACTIVITIES ¨C BETTER THAN TODAY ¨C HELPING HAND ? TIMING AND TRACKING ¨C REVIEW DURING WEEKLY/BIWEEKLY MEETINGS ¨C MAINTAIN TRACKING LOG ¨C REVIEW FORECAST & COMPLETION ? REWARDS & RECOGNITION ¨C BETTER THAN ¡°BUCKS¡± ¨C AT REVIEWS & EMPLOYEE AWARD PRESENTATIONS
FOUNDATIONS ? LEGEND ¨C VISUALLY DEFINE STAGE ¨C STAGE PROGRESS ¨C BETTER FORECASTING ¨C ACCOUNTABILITY ? TRACKING PROGRESS ¨C EXCEL TRACKER ¨C WEEKLY REPORTING ¨C DASHBOARD ¨C EXPECTATIONS
GETTING BETTER ? THE ¡°DISGRUNTLED MAJORITY¡±¡ªWILL THEY¡­ ¨C STAY LATE/ FINISH THE JOB ¨C WORK HARDER ¨C OFFER BEST IDEAS ¨C GO ABOVE AND BEYOND ? THE UNFORTUNATE FACTS: ¨C 86% OF THE WORLD¡¯S EMPLOYEES ARE DISGRUNTLED ? FROM 2005 GLOBAL WORKFORCE STUDY ¨C TOWERS PERRIN ¨C REFERENCE ¡°THE CARROT PRINCIPLE¡± CHPT 7 ¨C SIMPLY CAN¡¯T BUILD A GREAT BUSINESS WITH 10% OF THE TEAM (FOOTBALL GAME EXAMPLE)
GETTING BETTER ? A NEED FOR REWARDS & RECOGNITION ¨C ENGAGED EMPLOYEES ¨C TALENT IS RETAINED ¨C IMPROVE PERFORMANCE ? DAILY EVOLUTION DEFINED ¨C PROFESSIONAL DEVELOPMENT ¨C PERSONAL DEVELOPMENT ¨C INNOVATION ¨C ENHANCEMENTS
GETTING BETTER ? DEVELOPMENT (PERSONAL/PROFESSIONAL) ¨C SKILLS TRAINING/CLASS ¨C BUSINESS BOOK ¨C CERTIFICATION OR FURTHER SCHOOLING ¨C GROUPS (INDUSTRY, LINKEDIN, ETC¡­) ? INNOVATION (PROACTIVE) ¨C BRAND NEW IDEAS THAT ADD VALUE ¨C MEET A BUSINESS NEED NOT REQUESTED ? ENHANCEMENTS ¨C IMPROVING FILES/ WORK ACTIVITIES ¨C MAKING A PROCESS MORE EFFICIENT
READY TO HELP ? COLLABORATION: WORKING TOGETHER TOWARDS A COMMON GOAL ? BE A HELP TO OTHERS ? ASK FOR HELP FROM OTHERS ? GETTING OUTSIDE YOUR WORK SILO
READY TO REWARD ? REWARDS & RECOGNITION ¨C POINTS FOR BEING ¡°BETTER¡± ¨C POINTS FOR HELPING ¨C POINTS FOR QUALITY AND CONSISTENCY ¨C CONFIRMED THROUGH MANAGER/PEER REVIEW ¨C GOOD PDA (PUBLIC DISPLAYS OF APPRECIATION) ¨C HELPING HAND THANK YOU CARDS ¨C REDEEMING BETTER THAN ¡°BUCKS¡±
READY TO REVEAL ? BETTER THAN ¡°BUCKS¡± POINT SYSTEM ¨C INDIVIDUAL HELPING HAND 1 POINT ¨C TEAM HELPING HAND 5 POINTS ¨C QUALITY AND CONSISTENCY BONUS 1 POINT ¨C DEVELOPMENT 1 POINT ¨C ENHANCEMENT 2 POINTS ¨C INNOVATION 5 POINTS ? REWARD REDEMPTION & RECOGNITION ¨C ANYTIME ¨C INDIVIDUALLY DEFINED AWARDS ? TARGET GIFT CARDS ? EVEN STARBUCKS GIFT CARDS ? AMERICAN EXPRESS GIFT CHEQS ? ¡­WHAT ARE YOU WORKING TOWARDS

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Being Better_EnhancedPerformance

  • 3. FOUNDATIONS OVERARCHING GOAL: TO REWARD, RECOGNIZE, AND RETAIN EMPLOYEES FOR CONSISTENT DAILY IMPROVEMENT HOW YOU GET THERE: ? EMBRACING PROCESS EVOLUTION AND IMPROVEMENT ? A DISCIPLINE OF QUALITY AND CONSISTENCY ? OUTSTANDING SERVICE TO INTERNAL CUSTOMERS ? ASSISTING OTHERS AND INVOLVING OTHERS WHEN NEEDED ? A DAILY FOCUS ON INNOVATION, ENHANCEMENTS,
  • 4. FOUNDATIONS ? BASIC FRAMEWORK ¨C DAILY PROJECTS, ASSIGNMENTS, & ACTIVITIES ¨C BETTER THAN TODAY ¨C HELPING HAND ? TIMING AND TRACKING ¨C REVIEW DURING WEEKLY/BIWEEKLY MEETINGS ¨C MAINTAIN TRACKING LOG ¨C REVIEW FORECAST & COMPLETION ? REWARDS & RECOGNITION ¨C BETTER THAN ¡°BUCKS¡± ¨C AT REVIEWS & EMPLOYEE AWARD PRESENTATIONS
  • 5. FOUNDATIONS ? LEGEND ¨C VISUALLY DEFINE STAGE ¨C STAGE PROGRESS ¨C BETTER FORECASTING ¨C ACCOUNTABILITY ? TRACKING PROGRESS ¨C EXCEL TRACKER ¨C WEEKLY REPORTING ¨C DASHBOARD ¨C EXPECTATIONS
  • 6. GETTING BETTER ? THE ¡°DISGRUNTLED MAJORITY¡±¡ªWILL THEY¡­ ¨C STAY LATE/ FINISH THE JOB ¨C WORK HARDER ¨C OFFER BEST IDEAS ¨C GO ABOVE AND BEYOND ? THE UNFORTUNATE FACTS: ¨C 86% OF THE WORLD¡¯S EMPLOYEES ARE DISGRUNTLED ? FROM 2005 GLOBAL WORKFORCE STUDY ¨C TOWERS PERRIN ¨C REFERENCE ¡°THE CARROT PRINCIPLE¡± CHPT 7 ¨C SIMPLY CAN¡¯T BUILD A GREAT BUSINESS WITH 10% OF THE TEAM (FOOTBALL GAME EXAMPLE)
  • 7. GETTING BETTER ? A NEED FOR REWARDS & RECOGNITION ¨C ENGAGED EMPLOYEES ¨C TALENT IS RETAINED ¨C IMPROVE PERFORMANCE ? DAILY EVOLUTION DEFINED ¨C PROFESSIONAL DEVELOPMENT ¨C PERSONAL DEVELOPMENT ¨C INNOVATION ¨C ENHANCEMENTS
  • 8. GETTING BETTER ? DEVELOPMENT (PERSONAL/PROFESSIONAL) ¨C SKILLS TRAINING/CLASS ¨C BUSINESS BOOK ¨C CERTIFICATION OR FURTHER SCHOOLING ¨C GROUPS (INDUSTRY, LINKEDIN, ETC¡­) ? INNOVATION (PROACTIVE) ¨C BRAND NEW IDEAS THAT ADD VALUE ¨C MEET A BUSINESS NEED NOT REQUESTED ? ENHANCEMENTS ¨C IMPROVING FILES/ WORK ACTIVITIES ¨C MAKING A PROCESS MORE EFFICIENT
  • 9. READY TO HELP ? COLLABORATION: WORKING TOGETHER TOWARDS A COMMON GOAL ? BE A HELP TO OTHERS ? ASK FOR HELP FROM OTHERS ? GETTING OUTSIDE YOUR WORK SILO
  • 10. READY TO REWARD ? REWARDS & RECOGNITION ¨C POINTS FOR BEING ¡°BETTER¡± ¨C POINTS FOR HELPING ¨C POINTS FOR QUALITY AND CONSISTENCY ¨C CONFIRMED THROUGH MANAGER/PEER REVIEW ¨C GOOD PDA (PUBLIC DISPLAYS OF APPRECIATION) ¨C HELPING HAND THANK YOU CARDS ¨C REDEEMING BETTER THAN ¡°BUCKS¡±
  • 11. READY TO REVEAL ? BETTER THAN ¡°BUCKS¡± POINT SYSTEM ¨C INDIVIDUAL HELPING HAND 1 POINT ¨C TEAM HELPING HAND 5 POINTS ¨C QUALITY AND CONSISTENCY BONUS 1 POINT ¨C DEVELOPMENT 1 POINT ¨C ENHANCEMENT 2 POINTS ¨C INNOVATION 5 POINTS ? REWARD REDEMPTION & RECOGNITION ¨C ANYTIME ¨C INDIVIDUALLY DEFINED AWARDS ? TARGET GIFT CARDS ? EVEN STARBUCKS GIFT CARDS ? AMERICAN EXPRESS GIFT CHEQS ? ¡­WHAT ARE YOU WORKING TOWARDS