Beis open letter ºÝºÝߣShare
•
0 likes•375 views
The document summarizes key milestones and developments in the UK heat network industry since 2014. It outlines regulations and reports that have increased focus on the industry. It then summarizes Claire Perry's open letter to heat network operators, which recognizes the importance of heat networks and encourages operators to adopt Heat Trust customer service standards, in order to provide customers a service comparable to gas and electricity companies. Adopting these standards could help unify customer service approaches and prepare the industry for potential future regulation.
Beis open letter ºÝºÝߣShare
- 1. A B R I E F G U I D E T O W H A T I T M E A N S F O R T H E H E A T N E T W O R K O P E R A T O R S A N D O W N E R S CLAIRE PERRY'S OPEN LETTER TO HEAT NETWORK OPERATORS switch2.co.uk
- 2. HEAT NETWORK KEY MILESTONES switch2.co.uk
- 3. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. switch2.co.uk
- 4. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 switch2.co.uk
- 5. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust switch2.co.uk
- 6. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust UKGovernmentfunds£320mto supportdistrictheatingschemes switch2.co.uk
- 7. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 2017 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust BEISmarketreport UKGovernmentfunds£320mto supportdistrictheatingschemes switch2.co.uk
- 8. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 2017 2018 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust BEISmarketreport CMAmarketstudy findingsreleased UKGovernmentfunds£320mto supportdistrictheatingschemes switch2.co.uk
- 9. HEAT NETWORK KEY MILESTONES Since2014,focusontheheatnetworkindustryhasgainedmomentum. 2014 2015 2016 2017 2018 2019 Which?Report: Turninguptheheat Heatnetworkmeteringand billingregulations2014 CIBSE/ADECodeofPractice (CP1) launched IntroductiontotheHeatTrust BEISmarketreport CMAmarketstudy findingsreleased Proposedpending regulation SAP10updatesand BuildingLregulations affectingheatnetworks UKGovernmentfunds£320mto supportdistrictheatingschemes switch2.co.uk
- 10. THE LATEST ANNOUNCEMENT IS THE OPEN LETTER FROM CLAIRE PERRY, MINISTER OF STATE FOR ENERGY AND CLEAN GROWTH. switch2.co.uk
- 11. THE LATEST ANNOUNCEMENT IS THE OPEN LETTER FROM CLAIRE PERRY, MINISTER OF STATE FOR ENERGY AND CLEAN GROWTH. THE LETTER RECOGNISES THE IMPORTANCE OF HEAT NETWORKS switch2.co.uk
- 12. THE LATEST ANNOUNCEMENT IS THE OPEN LETTER FROM CLAIRE PERRY, MINISTER OF STATE FOR ENERGY AND CLEAN GROWTH. THE LETTER RECOGNISES THE IMPORTANCE OF HEAT NETWORKS switch2.co.uk
- 13. WHY ARE HEAT NETWORKS IMPORTANT? switch2.co.uk
- 14. WHY ARE HEAT NETWORKS IMPORTANT? One centralboilerplantismoreefficientthanindividualboilers. switch2.co.uk Environment:
- 15. WHY ARE HEAT NETWORKS IMPORTANT? One centralboilerplantismoreefficientthanindividualboilers. switch2.co.uk Communityheatingcancutthecoststohousingmanagement andtheresident. Environment: Economic:
- 16. WHY ARE HEAT NETWORKS IMPORTANT? One centralboilerplantismoreefficientthanindividualboilers. switch2.co.uk Communityheatingcancutthecoststohousingmanagement andtheresident. Addressesfuelpovertybyreducedenergybills.Affordablewarmthalso reducescoldandcondensationrelatedillnesses. Environment: Economic: Social:
- 17. PUTTING THE CUSTOMER FIRST switch2.co.uk
- 18. PUTTING THE CUSTOMER FIRST The letter highlights how more must be done to make sure customers are treated fairly. switch2.co.uk
- 19. PUTTING THE CUSTOMER FIRST The letter highlights how more must be done to make sure customers are treated fairly. IT IDENTIFIES THE HEAT TRUST AS A DRIVER FOR GOOD INDUSTRY PRACTICE. switch2.co.uk
- 20. switch2.co.uk THE LETTER ENCOURAGES EXISTING HEAT NETWORKS TO ADOPT THE HEAT TRUST STANDARDS.
- 21. switch2.co.uk THE LETTER ENCOURAGES EXISTING HEAT NETWORKS TO ADOPT THE HEAT TRUST STANDARDS.
- 22. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES
- 23. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES
- 24. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers
- 25. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies
- 26. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies Guaranteed service payments for interruptions in supply
- 27. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies Guaranteed service payments for interruptions in supply Transparency in metering and billing
- 28. switch2.co.uk PROVIDING A SERVICE COMPARABLE TO GAS AND ELECTRICITY COMPANIES Support for vulnerable consumers Responding to faults and emergencies Guaranteed service payments for interruptions in supply Transparency in metering and billing Complaints handling, including access to the Energy Ombudsman
- 29. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY?
- 30. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards
- 31. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards Helps the industry 'get in shape' before Regulation comes into play
- 32. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards Helps the industry 'get in shape' before Regulation comes into play Gives better control to the customer with access to an Ombudsman for dispute resolution
- 33. switch2.co.uk KEY TAKEAWAYS: HOW DOES THIS HELP THE INDUSTRY? Unified approach to customer service standards Helps the industry 'get in shape' before Regulation comes into play Gives better control to the customer with access to an Ombudsman for dispute resolution Drive customer confidence in the market
- 34. switch2.co.uk A SIMPLE GUIDE TO THE CMA HEAT NETWORK STUDY CLICK HERE Download your FREE eGuide