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Ben Jackson Resume 2
- 1. BEN W. JACKSON benjackson@swbell.net 506 Northridge San Antonio, Texas 78209 (210) 824-3754 NETWORK DESIGN ENGINEER Optical Design Engineer Process Improvement Operational Support Service and results oriented infrastructure leader skilled at directing complex projects with diverse stakeholders. A team leader having exceptional communication and team building skills. Ability to work well with technical and non- technical users. Core competencies include Design Engineering Technical Consulting Sales Support Technical Sales Support Client Relations Complex Problem Solving Cross Functional Teaming Voice/Data Communications Contracts/Negotiations KEY ACHIEVEMENTS Design Engineer -Designedsolutionthatremovedsinglepointof failureto improvethe WAN connectivityover the existinginfrastructure.Results:Basedoncontractcoststhe newcircuitswillprovidean annualsavingsof $125Kper year. Devised aWideArea Network, WAN, solutionthat providedfor 100%resiliencybetween threeoffices.Results: Improved throughputbetweenalloffices,centralizedlocationofhardware reducing maintenancecosts. Negotiations -Negotiatedcontractswithvendorsfor serviceswith an annual spendinexcessof $50M. Results: Reducedrates15%+per year. ProjectManagement-Preparednewworkstationsfor the entire companysusedueto growth. Results:Stagedand delivered 1K+ newworkstations over an 18 monthperiodof time,meetingcritical timeframe. Processimprovement DesignedandImplemented anewprocedureundertheguidelinesforTelecommunications ServicePriority (TSP).Results: Ability to accuratelydetermine whichcircuitneededTSP,produceda significant savings tothe bank. Created anew processforthe asset inventory team to improvethe workprocessandto avoid hiring 2new employees.Results:Savedmoneyandtimewhileincreasingaccuracy. PROFESSIONAL EXPERIENCE WELLS FARGO BANK, San Antonio, Texas 2008-Present SeniorNetwork Engineer, Carrier Engineering Services - Act as team lead, insuring the daily change requirements for the team of 10 are fulfilled. Oversee Wells Fargo wide area network and provisioning of circuits that are DS3 and larger. Work closely with the carriers to see that our circuits are built in accordance with the design specifications as laid out in our contracts. Manage circuit routing and the rings that provide access into our facilities including 65 plus SONET and DWDM rings. WACHOVIA BANK, A Wells Fargo Company, San Antonio, Texas 2006-2008 Network Engineer, Carrier engineering Directed the design, implementation, and overall maintenance of the wide area network that connects San Antonio into the corporate network. Maintain WAN networks in Oakland, San Leandro, San Francisco, Roseville, CA and the Boston, MA networks. Worked as part of the team that migrated an East to West hub location from a Network CO-LO to San Antonio as part of the merger acquisition allowing for significant cost savings.
- 2. Ben W. Jackson Page 2 WORLD SAVINGS BANK, FSB, Operations Center, San Antonio, Texas 2002-2006 Manager of Network Voice and Data Circuit Provisioning Coordinated the provisioning of 10 new circuit installations per month. Negotiated contracts for voice and data service in amounts in excess of $15M per year. Designed and negotiated contract for the installation of SONET transport at the 3 main locations in support of the main voice and data network. Manager of Network Engineering Managed a team of CISCO certified network engineers in the daily operation of the World Savings network. Completed network infrastructure replacement from token ring to Ethernet for all remote sites, San Antonio campus LAN upgrade from a flat to a switched segmented network, and the implementation of a new network dial back-up plan for all remote offices. ITT Technical Institute, San Antonio, Texas 2001-2002 Instructor Understanding Computer Operating Systems Instructor - Needs Assessment and Project Management using MS Project UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA), San Antonio, Texas 1983 2001 A Fortune 500 financial services and insurance company Progressively advanced to positions of increased challenge and accountability in the areas of team management, project management, network design, operations support, and systems management that include: Network Professional/Network Design and Engineering Managed many projects with short-term suspense that included offsite staging for San Antonio and New Jersey locations. Managed, designed projects involving several testing labs. Designed and implemented network connections for USAA Alliance Services Company to first external WEB hosting company. Design consisted of a Cisco 3620 router, at remote location, using router to router encryption connecting to a Cisco 7513 router at home office. Designed network connections to call centers for support of 120,000 expected calls per month. Designed and implemented routed switched network to move one of USAAs divisions into an off campus location. Design consisted of Cisco 5000 switches and Cisco 4000 router connecting to a Cisco 7513 router at the home office. Network Systems Administrator Provided telephone and on-site support for OS/2 LANs including new product implementation, workstation make ready, first line new product implementation, and technical support to staging. Teamed with new users and developed login scripts, aliases, network assignments, and network printer queue creation. Managed team that successfully rolled out 1,000 new workstations per month over an 18-month period completed project on time and over 95% accuracy. Team Leader for the Wireless Support Program and Inventory Tracking Program. Managed development project to implement barcode processing for asset inventory management of more than 25,000 workstations. Selected by senior management to conduct a special project to evaluate outsourcing of staging operations through the use of contract employees. Handled the hiring, training, and evaluation of contract employees. Managed Staging Operations in the absence of the incumbent with responsibility for supervision of twelve personnel. Developed and managed an inventory program for $5M in memory and over 2,500 Laptop computers. Company realized a savings of over $20K in the first year. EDUCATION BA, Architectural engineering Trinity University, San Antonio, TX. PROFESSIONAL DEVELOPMENT/ TRAINING PMI Project Management I & II Cisco Introduction and Advanced Routers Course Cisco Internetworking Troubleshooting Cisco Network Switching Fujitsu SONET Design ADDITIONAL INFORMATION Founding member and first president of the Alamo PC Organization, the largest PC based organization in San Antonio. Taught introduction to personal computers for 6 years.