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Bena Anitha_Latest1

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Beena Joseph

Bena Anitha has over 16 years of experience in client relations, account management, operations and administration. She has worked with several companies like Monster.com, Sparc Cybertech and Asa Bhanu Technical Services managing key accounts, client services processes and operations. She is skilled in relationship building, strategic planning, process management and ensuring high quality customer experience.

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1 Bena Anitha E-Mail : beenajose@gmail.com Phone: +91-9177953938 Client Relations / Client Management / Service Support / Account Management/Operations/Administration/Facilities Management with: Monster.com (India) Private Limited Sparc Cybertech Private Limited Asa Bhanu Technical Services an Indo Japanese Company Padmalaya Group of Companies OVERVIEW q?q?q? A result oriented seasoned professional with experience of more than 16 years Client servicing, Operations, Account Management. q? Effective communicator with skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per SLA. q? Experience of end-to-end management of customer service processes for the key accounts. PROFILE SUMMARY q? Performance-driven professional, utilizing polished interpersonal, multi-tasking and rapport building skills to contribute to organizational growth. q? Ability to accomplish tasks efficiently in strict delivery schedules. q? Proficient in performing and meeting deadlines under demanding work environment. SKILL SETS Client Servicing / Relationship Management / Client Relations Management / Training / Team Supervision/Operations/ Account Management. TECHNICAL SKILLS Operating Systems ¨C Windows 9x Package MS Office Siebel ¨C Karma Webex AREAS OF EXPERTISE Strategic Planning & Operations: Strategizing the long term requirements of the company to ensure effective accomplishment of targets. Conceptualising and standardizing initiatives to meet the deadlines. Process Management / Migration: Mapping requirements, mapping users across and coordinating with them sourcing appropriate resumes, posting jobs, executing branding wherever applicable and drive the usage . Impart training to new employees on processes for greater understanding. Client Servicing: Liaising with new and existing clients, provide a comprehensive training on the product. Ensuring high-quality customer experience, elevating customer satisfaction, while adhering to SLA¡¯s and work processes and thus managing cost-effective operations. CAREER SCAN March 2013 till date ¨C Asa Bhanu Technical Services as Senior Manager ¨C Operations (Business Development & Strategy) Asa Bhanu Group is established in the year 1995 (an Indo Japanese Company) is a provider of Technology intensive Solutions and Services in the field of Power Projects.
2 PROFESSIONAL CONTOUR ? Direct point of contact in the BDS team (Business Development & Strategy) for all the support and co ordination of the Power Projects. ? Assisting the Director in all the Projects related works - managing, arranging, and prioritizing tasks. ? Hiring talented Engineers, Engineering Managers, Sales & marketing professionals, Consultants thereby interfacing with clients, projects, marketing, program management and business development teams ? Directly interact with the Government Officials across India for the Type Tests to be conducted for the projects. ? Planning and co- ordination of meetings, conferences, Training Programmes, Guests Management, Appointments, Domestic/International travel plans. Preparing PPTs, Correspondences, Documentation, Emailing, Follow ups, Mining Database etc. ? Keep a track on the team¡¯s daily activity, Panels Production works at factory. Communication with team members for the daily activity reports (DAR); Information dissemination among members, other related works. ? Check various Tender Search systems on a daily basis and identify any contracts which may be of interest to the Company, either to bid or for market intelligence purposes. ? Responsible for ensuring tenders are submitted consistently ahead of the deadlines set by the tendering authority or body ? Chief Editorial Head of Company Newsletter ¨C AKASA a Quarterly edition. Feb¡¯12 ~March 2013- Sparc Cybertech ( Anyrequirement.com) as Manager ¨CCustomer Delivery SPARC Cybertech (the parent company) is a professionally managed company that has been in the consulting & outsourcing business since 2007, with a consistent profit record and healthy financials. SPARC currently serves clients in North America, South America, Africa and Asia-Pacific. SPARC takes pride in attracting top talent, as a means of fulfilling its corporate mission of ¡®Customer Delight¡¯. SPARC has offices in VA - USA, Lima - Peru and Hyderabad - India. Anyrequirement.com a product of SPARC is a B2B Service, where business entities could request for quotations on various products or services, and we would fetch these quotations from most Vendors in town. PROFESSIONAL CONTOUR ? Identify the right SPOC in the Corporate ( HR/Admin/Procurement/Facilities ), explain the concept and features of the website. Activate a free trial account to evaluate the process and service levels. ? Head of the contact centre to ensure the RFQs are addressed on time and if the right quote reaches the Customer. ? Collecting CSAT & feedback on the service level and try to get maximum RFQs from the corporate. ? Clients served ¨C Sun Shine Hospital, KIMS Hospital, Electronic Arts, Delhi Public School, Omega Hospitals etc. January 2007 ~ January 2012 - MONSTER.COM as Senior Client Relations ¨C Key Accounts (Top 40 Accounts) Monster.com is India Pioneer and leading e-portal with 65% market share in Indian market and is No.1 in sourcing quality resumes. India's Top Employers are hiring through Monsterindia.com. Jobsahead.com is also a 100% owned subsidiary of Monster.com. Monster is the biggest and most comprehensive internet job search engine on the web. As an online jobs recruitment service, has a presence in 24 countries and is a leader in 16 of these. PROFESSIONAL CONTOUR ? Managed the Top 40 Accounts/Clients across India (HCL, Infosys, Satyam, HP, Wipro, Google, LNT, Aditya Birla, Reliance, TCS, Microsoft, Igate Patni, etc.) ? Work with the HR teams of all the top clients to ensure services are used to the optimum benefit.Liaison with the HR and Marketing departments of key accounts to source branding content as part of the agreement. ? Co-ordinate in execution of all the branding activities purchased by the client. ? Train and guide the end users of Monster Services (Monster India & Global portals) including, onsite training, at clients requests. Featuring Jobs on Monster on behalf of clients and sourcing profiles from the database for both IT and Non It fields. ? Troubleshooting within the stipulated period ensuring very little disruption of services. ? Onsite visit to client's base for demonstration on Monster Portals ¨C Indian and International portals.
3 ? Involved onsite visits to Mumbai, Bangalore, Chennai, and Baroda. ? Expectation setting with client during the visit so that there are no surprises at last moment. ? Participate in discussions with key Account Managers to understand deliverables, deadlines and client expectations and ensure result oriented hiring campaigns for clients. ? Provide valuable and timely inputs to the respective Key account managers about up sell and cross sell opportunities. ? Periodic review of services to correct abnormalities in usage. Collate and build customer data, which would aid better understanding of usage history and ensure better servicing of the clients. COMMENDATIONS ? Promoted as Senior Client Relations to handle Top 40 accounts in 3 months of joining the company. ? Scored CSAT above 95% on an average every month. ? Rewarded with 1200 equity shares of Monster stock. ? Bagged the title ¡°Before Me the Customer¡± at Monster.com in 2009 ? Awarded ¡°Best Employee¡± at Asa Bhanu Group in 2013 ONSITE TRAININGS CONDUCTED (Monster India/Monster US/Monster UK/Monster Singapore/Monster Gulf) ? L&T Limited and L&T Infotech at Mumbai & Baroda. ? Wipro Technologies & Wipro Infotech at Bangalore. ? TCS at Mumbai ? Polaris,Microsoft,Deloiite,Mahindra Satyam,Cognizant Technologies at Hyderabad. ? HCL Technologies at Chennai ? Sapient, Headstrong at Delhi. PAST EXPERIENCE ¨C PADMALAYA GROUP April 1994 ¨C March 1996 Padmalaya Studios Production Coordinator. April 1996 ¨C Jan 2002 Padmalaya Telefilms Ltd. Client Servicing/Public Relations. SUMMARY OF PAST ASSIGNMENTS 1994-2002 - as Senior Executive ¨C Client Services /Post-Production coordinator. ? Arrange finance, prepare projects (pre-production) & organize budgets.Cost control of raw stocks i.e. Beta & DG tapes. Ensure smooth running of shoots while staying within budgetary limits. ? Supervise production, solve any production problems, and pursue projects as per the plan. Co-ordinate with Executive Producer, Producer, Programming, Marketing, sales head. ? Assign camera crew for shooting of features and handling of editing facilities, ensuring timely delivery of master. Freeze Contracts & liaising for Post Production Facilities. ? Tracking production expenses and ensuring low cost of production. Responsible for Facilities (shooting floors). ? Handled In film marketing, Brand Promotions for Telugu & Hindi Films, TV Serials Marketing, Movies publicities and other films co ordination. ACADEMIC CREDENTIALS 1993 Bachelor of Arts. PERSONAL PARTICULARS Date of Birth 14th September 1972 Marital Status Married Address Flat 203,Nagarjuna Classics Apartments, Kalyan Nagar-3,Hyderabad - 500018

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Bena Anitha_Latest1

  • 1. 1 Bena Anitha E-Mail : beenajose@gmail.com Phone: +91-9177953938 Client Relations / Client Management / Service Support / Account Management/Operations/Administration/Facilities Management with: Monster.com (India) Private Limited Sparc Cybertech Private Limited Asa Bhanu Technical Services an Indo Japanese Company Padmalaya Group of Companies OVERVIEW q?q?q? A result oriented seasoned professional with experience of more than 16 years Client servicing, Operations, Account Management. q? Effective communicator with skills in interfacing with clients, cultivating relations with them for securing repeat business and ensuring quality delivery of services as per SLA. q? Experience of end-to-end management of customer service processes for the key accounts. PROFILE SUMMARY q? Performance-driven professional, utilizing polished interpersonal, multi-tasking and rapport building skills to contribute to organizational growth. q? Ability to accomplish tasks efficiently in strict delivery schedules. q? Proficient in performing and meeting deadlines under demanding work environment. SKILL SETS Client Servicing / Relationship Management / Client Relations Management / Training / Team Supervision/Operations/ Account Management. TECHNICAL SKILLS Operating Systems ¨C Windows 9x Package MS Office Siebel ¨C Karma Webex AREAS OF EXPERTISE Strategic Planning & Operations: Strategizing the long term requirements of the company to ensure effective accomplishment of targets. Conceptualising and standardizing initiatives to meet the deadlines. Process Management / Migration: Mapping requirements, mapping users across and coordinating with them sourcing appropriate resumes, posting jobs, executing branding wherever applicable and drive the usage . Impart training to new employees on processes for greater understanding. Client Servicing: Liaising with new and existing clients, provide a comprehensive training on the product. Ensuring high-quality customer experience, elevating customer satisfaction, while adhering to SLA¡¯s and work processes and thus managing cost-effective operations. CAREER SCAN March 2013 till date ¨C Asa Bhanu Technical Services as Senior Manager ¨C Operations (Business Development & Strategy) Asa Bhanu Group is established in the year 1995 (an Indo Japanese Company) is a provider of Technology intensive Solutions and Services in the field of Power Projects.
  • 2. 2 PROFESSIONAL CONTOUR ? Direct point of contact in the BDS team (Business Development & Strategy) for all the support and co ordination of the Power Projects. ? Assisting the Director in all the Projects related works - managing, arranging, and prioritizing tasks. ? Hiring talented Engineers, Engineering Managers, Sales & marketing professionals, Consultants thereby interfacing with clients, projects, marketing, program management and business development teams ? Directly interact with the Government Officials across India for the Type Tests to be conducted for the projects. ? Planning and co- ordination of meetings, conferences, Training Programmes, Guests Management, Appointments, Domestic/International travel plans. Preparing PPTs, Correspondences, Documentation, Emailing, Follow ups, Mining Database etc. ? Keep a track on the team¡¯s daily activity, Panels Production works at factory. Communication with team members for the daily activity reports (DAR); Information dissemination among members, other related works. ? Check various Tender Search systems on a daily basis and identify any contracts which may be of interest to the Company, either to bid or for market intelligence purposes. ? Responsible for ensuring tenders are submitted consistently ahead of the deadlines set by the tendering authority or body ? Chief Editorial Head of Company Newsletter ¨C AKASA a Quarterly edition. Feb¡¯12 ~March 2013- Sparc Cybertech ( Anyrequirement.com) as Manager ¨CCustomer Delivery SPARC Cybertech (the parent company) is a professionally managed company that has been in the consulting & outsourcing business since 2007, with a consistent profit record and healthy financials. SPARC currently serves clients in North America, South America, Africa and Asia-Pacific. SPARC takes pride in attracting top talent, as a means of fulfilling its corporate mission of ¡®Customer Delight¡¯. SPARC has offices in VA - USA, Lima - Peru and Hyderabad - India. Anyrequirement.com a product of SPARC is a B2B Service, where business entities could request for quotations on various products or services, and we would fetch these quotations from most Vendors in town. PROFESSIONAL CONTOUR ? Identify the right SPOC in the Corporate ( HR/Admin/Procurement/Facilities ), explain the concept and features of the website. Activate a free trial account to evaluate the process and service levels. ? Head of the contact centre to ensure the RFQs are addressed on time and if the right quote reaches the Customer. ? Collecting CSAT & feedback on the service level and try to get maximum RFQs from the corporate. ? Clients served ¨C Sun Shine Hospital, KIMS Hospital, Electronic Arts, Delhi Public School, Omega Hospitals etc. January 2007 ~ January 2012 - MONSTER.COM as Senior Client Relations ¨C Key Accounts (Top 40 Accounts) Monster.com is India Pioneer and leading e-portal with 65% market share in Indian market and is No.1 in sourcing quality resumes. India's Top Employers are hiring through Monsterindia.com. Jobsahead.com is also a 100% owned subsidiary of Monster.com. Monster is the biggest and most comprehensive internet job search engine on the web. As an online jobs recruitment service, has a presence in 24 countries and is a leader in 16 of these. PROFESSIONAL CONTOUR ? Managed the Top 40 Accounts/Clients across India (HCL, Infosys, Satyam, HP, Wipro, Google, LNT, Aditya Birla, Reliance, TCS, Microsoft, Igate Patni, etc.) ? Work with the HR teams of all the top clients to ensure services are used to the optimum benefit.Liaison with the HR and Marketing departments of key accounts to source branding content as part of the agreement. ? Co-ordinate in execution of all the branding activities purchased by the client. ? Train and guide the end users of Monster Services (Monster India & Global portals) including, onsite training, at clients requests. Featuring Jobs on Monster on behalf of clients and sourcing profiles from the database for both IT and Non It fields. ? Troubleshooting within the stipulated period ensuring very little disruption of services. ? Onsite visit to client's base for demonstration on Monster Portals ¨C Indian and International portals.
  • 3. 3 ? Involved onsite visits to Mumbai, Bangalore, Chennai, and Baroda. ? Expectation setting with client during the visit so that there are no surprises at last moment. ? Participate in discussions with key Account Managers to understand deliverables, deadlines and client expectations and ensure result oriented hiring campaigns for clients. ? Provide valuable and timely inputs to the respective Key account managers about up sell and cross sell opportunities. ? Periodic review of services to correct abnormalities in usage. Collate and build customer data, which would aid better understanding of usage history and ensure better servicing of the clients. COMMENDATIONS ? Promoted as Senior Client Relations to handle Top 40 accounts in 3 months of joining the company. ? Scored CSAT above 95% on an average every month. ? Rewarded with 1200 equity shares of Monster stock. ? Bagged the title ¡°Before Me the Customer¡± at Monster.com in 2009 ? Awarded ¡°Best Employee¡± at Asa Bhanu Group in 2013 ONSITE TRAININGS CONDUCTED (Monster India/Monster US/Monster UK/Monster Singapore/Monster Gulf) ? L&T Limited and L&T Infotech at Mumbai & Baroda. ? Wipro Technologies & Wipro Infotech at Bangalore. ? TCS at Mumbai ? Polaris,Microsoft,Deloiite,Mahindra Satyam,Cognizant Technologies at Hyderabad. ? HCL Technologies at Chennai ? Sapient, Headstrong at Delhi. PAST EXPERIENCE ¨C PADMALAYA GROUP April 1994 ¨C March 1996 Padmalaya Studios Production Coordinator. April 1996 ¨C Jan 2002 Padmalaya Telefilms Ltd. Client Servicing/Public Relations. SUMMARY OF PAST ASSIGNMENTS 1994-2002 - as Senior Executive ¨C Client Services /Post-Production coordinator. ? Arrange finance, prepare projects (pre-production) & organize budgets.Cost control of raw stocks i.e. Beta & DG tapes. Ensure smooth running of shoots while staying within budgetary limits. ? Supervise production, solve any production problems, and pursue projects as per the plan. Co-ordinate with Executive Producer, Producer, Programming, Marketing, sales head. ? Assign camera crew for shooting of features and handling of editing facilities, ensuring timely delivery of master. Freeze Contracts & liaising for Post Production Facilities. ? Tracking production expenses and ensuring low cost of production. Responsible for Facilities (shooting floors). ? Handled In film marketing, Brand Promotions for Telugu & Hindi Films, TV Serials Marketing, Movies publicities and other films co ordination. ACADEMIC CREDENTIALS 1993 Bachelor of Arts. PERSONAL PARTICULARS Date of Birth 14th September 1972 Marital Status Married Address Flat 203,Nagarjuna Classics Apartments, Kalyan Nagar-3,Hyderabad - 500018