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Water is Life


The Benefits of Enterprise Resource
 Planning compared to traditional
 functional system
Why ERP?
A packaged business software systems that allows a
company to
Automate and integrate its business processes
Share common data and practices across entire
enterprise
Produce and access information in a real time
environment.
Simplifies operational and
   communication efficiency

Increases interaction across enterprise
Quicker response time for information
Improved customer interaction
Automated reporting system in real time
Water meter readings can be transmitted
remotely to the billing system (internet)
Integration of dissimilar processes
  Aids employee productivity ( ex invoices from
  manual and to automatic)
  Aids decision making
  Improves real time visibility and synchronization
  Significant IT time and cost savings
  Centralized database reduces the storage cost
  Displays all relevant customers information on all
  screens (ex. call centre agents)
Cost Reduction

Elimination of duplicate customers calls
Reduced complaints
Appointments on time
Providing accurate necessary details to engineers is based on
real time information
Prioritising engineers assignment to the sites
Reduction of operational and administration cost ( paperless,
less mistakes, reduction of staff)
Accurate, invoices and billing reporting system
saving money on delivery petrol consumption and paper usage
IT operational cost reduction
Carbon Emission Reduction
Moving from paper based system into electronic based
format
Presentation of customers bills electronically by email
Accessing customers accounts online
Positive impact on global environment
Makes faster delivery of bills and information saving
precious time to the company and customers
Electronic-based communications
  Reduces the cost of billing
  Reduces the number of days outstanding in collection
  period
  The number of bad debts
  The amount of carbon emission
  More options to pay bills by direct debit, instalments,
  online etc
  Customers satisfaction
  Customer survey to improve customer services
Company’s growth and reputation
ERP thinks globally (a billing address can be in
different country while the customer resides in the
UK)
Customer service or billing department can be
procured to a different country
Aids in reaching OFWAT’s targets in reducing
carbon emission, less wasted water
Conclusion
By deploying sophisticated ERP system the
company will not only standardize the system,
reduce the cost, provide an excellent customer
satisfaction and have a competitive advantage
but will successfully tackle and overcome all
difficulties that prevents them from taking
their business to the more profitable,
customer orientated and higher regulated
business level.

More Related Content

Benefits of erp system

  • 1. Water is Life The Benefits of Enterprise Resource Planning compared to traditional functional system
  • 2. Why ERP? A packaged business software systems that allows a company to Automate and integrate its business processes Share common data and practices across entire enterprise Produce and access information in a real time environment.
  • 3. Simplifies operational and communication efficiency Increases interaction across enterprise Quicker response time for information Improved customer interaction Automated reporting system in real time Water meter readings can be transmitted remotely to the billing system (internet)
  • 4. Integration of dissimilar processes Aids employee productivity ( ex invoices from manual and to automatic) Aids decision making Improves real time visibility and synchronization Significant IT time and cost savings Centralized database reduces the storage cost Displays all relevant customers information on all screens (ex. call centre agents)
  • 5. Cost Reduction Elimination of duplicate customers calls Reduced complaints Appointments on time Providing accurate necessary details to engineers is based on real time information Prioritising engineers assignment to the sites Reduction of operational and administration cost ( paperless, less mistakes, reduction of staff) Accurate, invoices and billing reporting system saving money on delivery petrol consumption and paper usage IT operational cost reduction
  • 6. Carbon Emission Reduction Moving from paper based system into electronic based format Presentation of customers bills electronically by email Accessing customers accounts online Positive impact on global environment Makes faster delivery of bills and information saving precious time to the company and customers
  • 7. Electronic-based communications Reduces the cost of billing Reduces the number of days outstanding in collection period The number of bad debts The amount of carbon emission More options to pay bills by direct debit, instalments, online etc Customers satisfaction Customer survey to improve customer services
  • 8. Company’s growth and reputation ERP thinks globally (a billing address can be in different country while the customer resides in the UK) Customer service or billing department can be procured to a different country Aids in reaching OFWAT’s targets in reducing carbon emission, less wasted water
  • 9. Conclusion By deploying sophisticated ERP system the company will not only standardize the system, reduce the cost, provide an excellent customer satisfaction and have a competitive advantage but will successfully tackle and overcome all difficulties that prevents them from taking their business to the more profitable, customer orientated and higher regulated business level.

Editor's Notes

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