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Accessible
UX Design
For Mobile
uxWaterloo P2P Series
December 10, 2013
Greg Fields, BlackBerry
Session Topics
 About Greg

 About Accessibility at BlackBerry
 Top 10 Best Practices

 Q&A
About Greg
 Married (Heather), 1 son (Treye)

 Product Management @ BlackBerry
 Accessibility Expert

 Care sincerely about great user
experiences
Accessibility at BlackBerry
 Team initiated in 2003.

 Distributed, yet Accessibility focused.
 Active participants internally within the
company, and externally within the
disability community.
Top 10
Best Practices
#. Heuristic
 Pearl of wisdom

 Nugget of truth
Screenshots
Best Practices in Accessible UX Design for Mobile
Best Practices in Accessible UX Design for Mobile
Best Practices in Accessible UX Design for Mobile
Best Practices in Accessible UX Design for Mobile
5. Simplify to the Core




 Peel away excess until
just before it hurts the
user experience.
 Reduce Cognitive Load
 Reduce Critical
Reasoning
Square Cash (iPhone)

Clique (iPhone)
6. Logical Order of Things




 Chunking still matters.

 Align visual and actual
information layout.
 Guide and assist.

CircleMe (iPhone)

Twitterrific (iPhone)
7. Be Consistent




MS Outlook (Android)

Clique (iPhone)

 Dont make me think.

 Avoid fighting with
existing mental models.
 Challenging when multiplatform.
8. Manage Empty Data (or Errors)




 Use active voice.

 Be specific + obvious.
 Prompt an accelerated
resolution.

Spotify (Android)
BlackBerry Messenger (Android)
9. Test with Humans
 Choose right method(s).

 Get in the wild!
 Include Assistive
Technologies and user
needs in study plan.
10. Plan for Success
 Understand user needs.

 Assume failure at first.
 Allow for iterations.

 Universal Design (initially)
takes longer.
Questions?

More Related Content

Best Practices in Accessible UX Design for Mobile

  • 1. Accessible UX Design For Mobile uxWaterloo P2P Series December 10, 2013 Greg Fields, BlackBerry
  • 2. Session Topics About Greg About Accessibility at BlackBerry Top 10 Best Practices Q&A
  • 3. About Greg Married (Heather), 1 son (Treye) Product Management @ BlackBerry Accessibility Expert Care sincerely about great user experiences
  • 4. Accessibility at BlackBerry Team initiated in 2003. Distributed, yet Accessibility focused. Active participants internally within the company, and externally within the disability community.
  • 6. #. Heuristic Pearl of wisdom Nugget of truth Screenshots
  • 11. 5. Simplify to the Core Peel away excess until just before it hurts the user experience. Reduce Cognitive Load Reduce Critical Reasoning Square Cash (iPhone) Clique (iPhone)
  • 12. 6. Logical Order of Things Chunking still matters. Align visual and actual information layout. Guide and assist. CircleMe (iPhone) Twitterrific (iPhone)
  • 13. 7. Be Consistent MS Outlook (Android) Clique (iPhone) Dont make me think. Avoid fighting with existing mental models. Challenging when multiplatform.
  • 14. 8. Manage Empty Data (or Errors) Use active voice. Be specific + obvious. Prompt an accelerated resolution. Spotify (Android) BlackBerry Messenger (Android)
  • 15. 9. Test with Humans Choose right method(s). Get in the wild! Include Assistive Technologies and user needs in study plan.
  • 16. 10. Plan for Success Understand user needs. Assume failure at first. Allow for iterations. Universal Design (initially) takes longer.

Editor's Notes

  1. Preamble:Your previous design + usability + IA experience matters.Following the best practices do result in better products.Accessibility also resolves situational impairments.Not limited to mobile, universal truths.
  2. Benefits:People already know how to use native controls.Makes it easier to work with assistive technologies.Universal Design Benefits:Allows users to use various input methods.Saves re-work time down the road.
  3. Recommendation:Minimum is 4.5:1, Id recommend 10/11:1 or as great as possible.Benefits:村 of men are red:green colourblindUniversal Design Benefits:Use colours to reinforce brand, action controls, etc.Helps reduce glareDepending on the screen type, extends life of a screen, etc.
  4. Benefits:Helps people with TremorsHelps people with eye-hand coordination difficultiesHelps people with upper limb impairmentsSituational Impairment Benefits:Benefits people wearing glovesBenefits people carrying multiple bags and using their mobile
  5. Benefits:Can help improve task effectivenessHelps customers with mobility impairments, RSI, etc.Helps customers with vision loss (blind, partially sighted)Universal Design Benefits:Helps reduce spread of infectious diseasesFacilitates multitasking, eyes-free hands-free use cases
  6. Active Voice - Writing in the active voice means constructing sentences where the subject acts:Examples:The wedding planner is making all the reservations. (active)All the reservations will be made by the wedding planner. (passive)http://www.towson.edu/ows/activepass.htm
  7. Reminder usability setups are artificial already, and likely nothing like the traditional lab environment