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Better shopping experience with whats app business api compiled by kiran mandrawadkar

Kiran Mandrawadkar
Kiran Mandrawadkar

Better Shopping Experience with WhatsApp Business API. #whatsappbusiness #whatsappmarketing Create lasting relationships and build emotional bonds with customers using WhatsApp Business. #digitalmarketingstrategies #dishacommunications #dishadigital #relevantinteractions

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BETTER SHOPPING EXPERIENCE WITH WHATSAPP BUSINESS API Kiran Mandrawadkar
Create lasting relationships and build emotional bonds with customers using WhatsApp Business WhatsApp has changed the way the world communicates. Until very recently, WhatsApp for businesses was an unfulfilled dream for the customer-centric company. The popular chat app has over 1.5 billion active users sending 60 billion messages over the platform, daily. Of course, this is all person-to-person communication and businesses have had no way of taking advantage of the massive popularity of the app to connect with their customers. There were plenty of ideas on how to make the most of this channel but no way to actually do this. Until now.
Create an emotional connection with your customers
Millennials and Generation Z have never known a world without mobile; never known a world without immediate gratification. They dont wait. And they wont wait. If you dont have what theyre looking for, whether its a product in stock or information about a delivery theyve made you could end up losing that customer. Because in the mind of the millennial, the inability of a business to provide immediate customer satisfaction equals a poor customer experience.
67% of customers have said that theyre willing to switch brands due to a single negative customer experience. 86% of customers in a separate survey stated that they would be willing to continue doing business with a brand if they felt that there was an emotional connection developed between themselves and a customer service agent. Communicate with them over the channel they use with the information they need
Help your customers keep score of loyalty program points
Use WhatsApp to handle stockouts
Keep customers informed about deliveries with WhatsApp
Help make wrong orders right
Help customers book personal shoppers to boost sales
Build relationships over the channel your customers use most
Kiran Mandrawadkar FB: https://www.facebook.com/relevantinteractions/ LINKEDIN: https://www.linkedin.com/in/mandrawadkar/ CALL/WHATSAPP +91 9886 733 833

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Better shopping experience with whats app business api compiled by kiran mandrawadkar

  • 2. Create lasting relationships and build emotional bonds with customers using WhatsApp Business WhatsApp has changed the way the world communicates. Until very recently, WhatsApp for businesses was an unfulfilled dream for the customer-centric company. The popular chat app has over 1.5 billion active users sending 60 billion messages over the platform, daily. Of course, this is all person-to-person communication and businesses have had no way of taking advantage of the massive popularity of the app to connect with their customers. There were plenty of ideas on how to make the most of this channel but no way to actually do this. Until now.
  • 3. Create an emotional connection with your customers
  • 4. Millennials and Generation Z have never known a world without mobile; never known a world without immediate gratification. They dont wait. And they wont wait. If you dont have what theyre looking for, whether its a product in stock or information about a delivery theyve made you could end up losing that customer. Because in the mind of the millennial, the inability of a business to provide immediate customer satisfaction equals a poor customer experience.
  • 5. 67% of customers have said that theyre willing to switch brands due to a single negative customer experience. 86% of customers in a separate survey stated that they would be willing to continue doing business with a brand if they felt that there was an emotional connection developed between themselves and a customer service agent. Communicate with them over the channel they use with the information they need
  • 6. Help your customers keep score of loyalty program points
  • 7. Use WhatsApp to handle stockouts
  • 8. Keep customers informed about deliveries with WhatsApp
  • 9. Help make wrong orders right
  • 10. Help customers book personal shoppers to boost sales
  • 11. Build relationships over the channel your customers use most
  • 12. Kiran Mandrawadkar FB: https://www.facebook.com/relevantinteractions/ LINKEDIN: https://www.linkedin.com/in/mandrawadkar/ CALL/WHATSAPP +91 9886 733 833