This lightning talk discusses collaboration and its importance in today's work environment. Effective collaboration is often necessary for success in complex organizational activities. There are challenges like dispersed teams, constant technology evolution, and reduced knowledge lifespan. The talk outlines barriers to collaboration like information hoarding and lack of findability. It provides steps to discipline collaboration through evaluating opportunities, spotting barriers, and tailoring solutions. Key aspects of solutions include unifying people and having nimble networks.
Networking as a Managerial Tool for Excellence By Dr. Gil BozerGil Bozer P.hD.
油
A presentation I delivered at sapir academic college on the power of internal and external networking and the need to develop & practice these skills for personal & professional success. Please feel free to share, comment & contact me.
This document provides advice on how to create change by empowering people with ideas, knowledge, and access to information. It suggests designing solutions that flow with how people work rather than imposing a one-size-fits-all approach, and encourages experimenting and adjusting over making predictions. The key is to listen to and connect with people in order to build trust and help change spread through their championing of good examples and sharing of viral messages.
The document discusses organizational culture and provides strategies for changing culture. It defines organizational culture as shared basic assumptions learned by a group in solving problems. Culture exists at three levels - artifacts, espoused values, and basic underlying assumptions. Culture is deep, pervasive, complex, and stable. When trying to change culture, it is important to solve simple problems to create evangelists, establish trust, and influence the next generation of leaders. Small, repeatable changes can slowly influence the underlying assumptions that define the culture.
Digital Workplace Trends 2014 - Paris presentationJane McConnell
油
(Paris version) Observations from Digital Workplace Trends 2014 study. Top 50 organizations in "people capabilities" compared to the others. Culture differences in the Top 50.
Presented in Paris in November 2013. Get in touch if you'd like a download link.
This document discusses Light Enterprise Access Point, which aims to eliminate complexity from the mobile enterprise. It notes that past 20 years saw standardization and increased IT complexity, while the next 20 will focus on process uniqueness, micro packages, simplified catalogs, and lowered costs via cloud computing. It also discusses the growth of smartphones and mobile access. Light Enterprise Access Point will deliver business content to employees, partners and customers via micro apps and micro-transactions of actionable data, fragmenting IT complexity and enabling access anywhere on any device easily and with a flat fee. It will include components like LeapCentral, LeapAgent and LeapElement that deliver this functionality via a cloud platform.
Planning your Digital Workplace: A Systems-Based Planning ApproachChristian Buckley
油
When deploying a Digital Workplace, where do you begin? What is needed is an iterative, strategic, and systems-based approach of identifying core challenges at the team and company level, working with key stakeholders to identify appropriate strategies, building a solution using a scalable, repeatable, and sustainable change model. This approach drives stakeholder engagement, and ensures a more holistic solution that aligns with the needs of the business at every level. In this presentation, we walk through a systems-based planning approach for Enterprise Collaboration. Topics will include:
--Engaging leaders in a systems analysis, identifying high-priority needs and challenges
--Outlining a set of targeted and strategic actions based on common customer scenarios
--Developing an implementation plan to support successful operational and improvement strategies
The intent of this presentation is to help organizations incorporate systems-based planning into their Digital Workplace planning processes, using real-world customer examples, and to receive tips on how to fold these best practices into their own strategies.
BackToLearn.com turns to Huddle for project management and gains a paperless ...HuddleHQ
油
BackToLearn.com is an educational media company that helps adult learners find the right college. They needed a system to manage their many projects as existing tools like email and Word lacked visibility. Using Huddle, they centralized all project details, allowing staff to collaborate, discuss ideas, and ensure swift approval of documents. This empowered staff and led ideas to become realities. Through an adoption game, all staff became well-versed in Huddle. Now with task mapping and deadlines, business planning is transformed and they have become a paperless office with improved organization.
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyService Design Network
油
We often talk about the future of Service Design. What will AI bring to it? How will machine learning change our practice? But often, we lack the basic understanding of our past. Whats the first service that ever existed in history? How old is really co-creation? In this fun talk, Daniele shares key stories about the history of our field. Starting with 10,000 BC up to 2019. This little journey will show how Service Design stole ideas from psychology, politics and even philosophy.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
Flow of Competence in UX Design Practicecolin gray
油
UX and design culture are beginning to dominate corporate priorities, but despite the current hype there is often a disconnect between the organizational efficiencies desired by executives and the knowledge of how UX can or should address these issues. This exploratory study addresses this space by reframing the concept of competence in UX to include the flow of competence between individual designers and the companies in which they work. Our reframing resulted in a preliminary schema based on interviews conducted with six design practitioners, which allows this flow to be traced in a performative way on the part of individuals and groups over time. We then trace this flow of individual and organizational competence through three case studies of UX adoption. Opportunities for use of this preliminary schema as a generative, rhetorical tool for HCI researchers to further interrogate UX adoption are considered, including accounting for factors that affect adoption.
Talk given at UXNZ 2016, exploring key "edges" of practice we are exploring in co-design in Aotearoa. With thanks to all the community members and practitioner who shared their experiences in this talk.
Talk Abstract:
Across Aotearoa (New Zealand), co-design is rapidly being adopted in public and community contexts to tackle complex national issues and policies such as youth employment; smoking cessation; community health and wellbeing; homelessness
and family violence.
Many of these are large-scale, complex social change innovations and experiments that bring together new groups of people, which means working together in new ways. The opportunity to scale co-design to help address systemic national social challenges is both awesome and terrifying. This talk highlights some of the key trends, changes, opportunities and challenges emerging in co-design for social innovation and social outcomes in Aotearoa.
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
油
The Adobe Hive accelerates customer centricity through collaboration. We break silos. We build trust. We get customers in the room. We give teams stories needed to move the needle. Learn about the journey to build a capability, team, and scalable methodology with C-Suite visibility.
The Government Digital Service (GDS) was established in the UK after Martha Lane Fox recommended a "revolution" in how the government provides online services. GDS has created GOV.UK as a consistent user experience, common digital products used across government, and contributed 贈3.56 billion in savings. To scale user-centered design across government services, GDS is building services focused on user needs ("verbs") rather than department structures ("nouns"), reducing complexity in user journeys, collaborating openly across departments, empowering a growing network of designers in government agencies, and establishing multidisciplinary teams to build new digital services.
John Powell from Hypergiant speaks at SDGC19 in Toronto.
Despite our best intentions, contemporary design practice increases inequity, erodes privacy, and decays happiness. Human centered design methods are assumed to be inherently self-correcting and technology and data to be neutral, but this has proven to be far from true. Let's interrogate design practice and explore more ethical methods.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
In Part 1 of our Heros Journey, you learned how todays organisations are preparing for the digital future...by choosing technologies, mapping change, and getting their teams ready. In Part 2, you rode shotgun as our hero hit the road - forging alliances and partnerships with interested parties along the way.
Now its time for the third act.
As with the conclusion of any great story, ours concludes with our hero reaching his goals and returning home - changed. Not to continue his or her old life...but to start a new one.
Because, the journey to the digital workplace isnt a voyage of geography, its a voyage of transformation and adoption. And its a journey that has more in common with the Greek myths than your daily commute.
Your digital transformation is a narrative of big ideas, strategic planning, and decisive actions that will bring real change. And just as the classical stories gave rise to new organising principles - collaboration across cultures, shared stakes in a joint enterprise, democratic decision making - the improvements of digital transformation are more than incremental. Theyre a paradigm shift.
To learn how its done, lets embark on the last leg of our heros journey and learn not just the way digital technology transforms our workplaces and drives user adoption, but how we can make the best of those transformations and maximise on this adoption.
SDNC13 - Membersday - Championing great design to improve lives by John Mathe...Service Design Network
油
This document summarizes a meeting of the Service Design Network. It discusses the Design Council's work in championing design to improve lives. This includes a history of the organization dating back to 1944. It then discusses several projects the Design Council has undertaken to address issues like aging, dementia, economic growth, health, housing, obesity, and trust. It provides case studies and discusses using design approaches in business and the public sector. It also addresses challenges of adopting design principles and bridging the gap between public and private sectors.
Taking the next step: Building Organisational Co-design CapabilityPenny Hagen
油
A presentation on building organisational co-design capability, shared as part of Master Class for Design 4 Social Innovation Conference in Sydney, 2014. http://design4socialinnovation.com.au/
For a little more context on the slides and the handout used as the basis for discussion in the MasterClass see: http://www.smallfire.co.nz/2014/10/22/building-organisational-co-design-capability/
An association of unemployed immigrant women in Malm旦, Sweden started activities in cooking, crafts, and social/health issues to help feel included. They investigated developing these activities into a business and services. A collaborative design process was used with stakeholders to build relationships and prototype early ideas through tools and processes to support developing the local project.
Presentation from the 3rd and final segment of the #MeasureCollabSuccess initiative, this time focusing on the implementation factors that can determine collaboration success.
The document discusses social factors that influence collaboration behaviors and adoption of new technologies. It presents a model of four stages of user adoption: winning attention, cultivating basic concepts, enlivening applicability, and making it real. People care about making progress on meaningful work, developing skills and expertise, having autonomy and input, and trust. Whether and how much people share is influenced by what they care about and reasons like building reputation, job requirements, helping others, or creating opportunities. Improving collaboration requires understanding these human behaviors and small, repeated changes to culture over time by leaders setting examples of expanded sharing and cooperation.
This presentation explores the new ways we are working and the implications for business and for workers. Each theme has 4 trends and each trend is supported by 4 examples, supporting statistics and implications defined by PSFK Labs team.
The document outlines the first steps in a company's journey to establishing a digital workplace: defining the vision of success, understanding the reasons for embarking on this journey now, and conducting an assessment of the current situation. It stresses that defining the end goal without considering company culture, people's needs, and identifying allies will likely cause initiatives to fail. The digital workplace should transform the business into an agile organization where internal and external interactions provide a positive experience for all.
Knowledge work is broken - can social fix it?Oscar Berg
油
This document discusses how management can improve knowledge work productivity in the 21st century. It argues that existing systems are incompatible with today's business environment and knowledge work. To unlock productivity, organizations need to redesign digital work environments based on social principles like openness, transparency, participation and dialog to improve awareness and collaboration. Applying social mechanisms can change how work is done by making work more visible and connecting people.
Creating Environments for Innovation to Flourish discusses key principles for fostering innovation. It outlines a 5 step guide: [1] become a learning organization by solving problems; [2] retain intrinsically motivated employees through slack and bottom-up ownership; [3] implement community architecture using open source principles; [4] have a clear executive vision through techniques like vision sessions; and [5] use user stories to articulate requirements. The document emphasizes that innovation emerges from diverse, self-organizing teams when given autonomy, motivation, and opportunities to learn and improve.
This document provides an overview of Enterprise 2.0 and social computing in organizational settings. It defines social computing and discusses why organizations are embracing these tools. Examples are given of how companies like Starbucks, Best Buy, Booz Allen, and Electronic Arts have implemented Enterprise 2.0 solutions to encourage collaboration, knowledge sharing, and community building among employees. The challenges knowledge workers face and benefits of social collaboration are also summarized.
Presentation given at the Enterprise 2.0 Meet-up in Paris, Oct 16th. The objective was to trigger discussion about social collaboration, adoption, obstacles, approaches.
H C I Business Relationships Learning FinalMike Gotta
油
1) The document discusses the evolution of enterprise social networking and how it can be used to improve collaboration, knowledge sharing, and talent management.
2) It analyzes whether interest in social networking has reached an unsustainable level of hype or if it has achieved meaningful adoption in organizations.
3) The document outlines challenges to adoption like organizational culture and policies, and recommends pilot programs and executive support to encourage social networking.
BackToLearn.com turns to Huddle for project management and gains a paperless ...HuddleHQ
油
BackToLearn.com is an educational media company that helps adult learners find the right college. They needed a system to manage their many projects as existing tools like email and Word lacked visibility. Using Huddle, they centralized all project details, allowing staff to collaborate, discuss ideas, and ensure swift approval of documents. This empowered staff and led ideas to become realities. Through an adoption game, all staff became well-versed in Huddle. Now with task mapping and deadlines, business planning is transformed and they have become a paperless office with improved organization.
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyService Design Network
油
We often talk about the future of Service Design. What will AI bring to it? How will machine learning change our practice? But often, we lack the basic understanding of our past. Whats the first service that ever existed in history? How old is really co-creation? In this fun talk, Daniele shares key stories about the history of our field. Starting with 10,000 BC up to 2019. This little journey will show how Service Design stole ideas from psychology, politics and even philosophy.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
Flow of Competence in UX Design Practicecolin gray
油
UX and design culture are beginning to dominate corporate priorities, but despite the current hype there is often a disconnect between the organizational efficiencies desired by executives and the knowledge of how UX can or should address these issues. This exploratory study addresses this space by reframing the concept of competence in UX to include the flow of competence between individual designers and the companies in which they work. Our reframing resulted in a preliminary schema based on interviews conducted with six design practitioners, which allows this flow to be traced in a performative way on the part of individuals and groups over time. We then trace this flow of individual and organizational competence through three case studies of UX adoption. Opportunities for use of this preliminary schema as a generative, rhetorical tool for HCI researchers to further interrogate UX adoption are considered, including accounting for factors that affect adoption.
Talk given at UXNZ 2016, exploring key "edges" of practice we are exploring in co-design in Aotearoa. With thanks to all the community members and practitioner who shared their experiences in this talk.
Talk Abstract:
Across Aotearoa (New Zealand), co-design is rapidly being adopted in public and community contexts to tackle complex national issues and policies such as youth employment; smoking cessation; community health and wellbeing; homelessness
and family violence.
Many of these are large-scale, complex social change innovations and experiments that bring together new groups of people, which means working together in new ways. The opportunity to scale co-design to help address systemic national social challenges is both awesome and terrifying. This talk highlights some of the key trends, changes, opportunities and challenges emerging in co-design for social innovation and social outcomes in Aotearoa.
Ann Rich: The Slow Hunch - Cultivating Customer Centric Acceleration through ...Service Design Network
油
The Adobe Hive accelerates customer centricity through collaboration. We break silos. We build trust. We get customers in the room. We give teams stories needed to move the needle. Learn about the journey to build a capability, team, and scalable methodology with C-Suite visibility.
The Government Digital Service (GDS) was established in the UK after Martha Lane Fox recommended a "revolution" in how the government provides online services. GDS has created GOV.UK as a consistent user experience, common digital products used across government, and contributed 贈3.56 billion in savings. To scale user-centered design across government services, GDS is building services focused on user needs ("verbs") rather than department structures ("nouns"), reducing complexity in user journeys, collaborating openly across departments, empowering a growing network of designers in government agencies, and establishing multidisciplinary teams to build new digital services.
John Powell from Hypergiant speaks at SDGC19 in Toronto.
Despite our best intentions, contemporary design practice increases inequity, erodes privacy, and decays happiness. Human centered design methods are assumed to be inherently self-correcting and technology and data to be neutral, but this has proven to be far from true. Let's interrogate design practice and explore more ethical methods.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
In Part 1 of our Heros Journey, you learned how todays organisations are preparing for the digital future...by choosing technologies, mapping change, and getting their teams ready. In Part 2, you rode shotgun as our hero hit the road - forging alliances and partnerships with interested parties along the way.
Now its time for the third act.
As with the conclusion of any great story, ours concludes with our hero reaching his goals and returning home - changed. Not to continue his or her old life...but to start a new one.
Because, the journey to the digital workplace isnt a voyage of geography, its a voyage of transformation and adoption. And its a journey that has more in common with the Greek myths than your daily commute.
Your digital transformation is a narrative of big ideas, strategic planning, and decisive actions that will bring real change. And just as the classical stories gave rise to new organising principles - collaboration across cultures, shared stakes in a joint enterprise, democratic decision making - the improvements of digital transformation are more than incremental. Theyre a paradigm shift.
To learn how its done, lets embark on the last leg of our heros journey and learn not just the way digital technology transforms our workplaces and drives user adoption, but how we can make the best of those transformations and maximise on this adoption.
SDNC13 - Membersday - Championing great design to improve lives by John Mathe...Service Design Network
油
This document summarizes a meeting of the Service Design Network. It discusses the Design Council's work in championing design to improve lives. This includes a history of the organization dating back to 1944. It then discusses several projects the Design Council has undertaken to address issues like aging, dementia, economic growth, health, housing, obesity, and trust. It provides case studies and discusses using design approaches in business and the public sector. It also addresses challenges of adopting design principles and bridging the gap between public and private sectors.
Taking the next step: Building Organisational Co-design CapabilityPenny Hagen
油
A presentation on building organisational co-design capability, shared as part of Master Class for Design 4 Social Innovation Conference in Sydney, 2014. http://design4socialinnovation.com.au/
For a little more context on the slides and the handout used as the basis for discussion in the MasterClass see: http://www.smallfire.co.nz/2014/10/22/building-organisational-co-design-capability/
An association of unemployed immigrant women in Malm旦, Sweden started activities in cooking, crafts, and social/health issues to help feel included. They investigated developing these activities into a business and services. A collaborative design process was used with stakeholders to build relationships and prototype early ideas through tools and processes to support developing the local project.
Presentation from the 3rd and final segment of the #MeasureCollabSuccess initiative, this time focusing on the implementation factors that can determine collaboration success.
The document discusses social factors that influence collaboration behaviors and adoption of new technologies. It presents a model of four stages of user adoption: winning attention, cultivating basic concepts, enlivening applicability, and making it real. People care about making progress on meaningful work, developing skills and expertise, having autonomy and input, and trust. Whether and how much people share is influenced by what they care about and reasons like building reputation, job requirements, helping others, or creating opportunities. Improving collaboration requires understanding these human behaviors and small, repeated changes to culture over time by leaders setting examples of expanded sharing and cooperation.
This presentation explores the new ways we are working and the implications for business and for workers. Each theme has 4 trends and each trend is supported by 4 examples, supporting statistics and implications defined by PSFK Labs team.
The document outlines the first steps in a company's journey to establishing a digital workplace: defining the vision of success, understanding the reasons for embarking on this journey now, and conducting an assessment of the current situation. It stresses that defining the end goal without considering company culture, people's needs, and identifying allies will likely cause initiatives to fail. The digital workplace should transform the business into an agile organization where internal and external interactions provide a positive experience for all.
Knowledge work is broken - can social fix it?Oscar Berg
油
This document discusses how management can improve knowledge work productivity in the 21st century. It argues that existing systems are incompatible with today's business environment and knowledge work. To unlock productivity, organizations need to redesign digital work environments based on social principles like openness, transparency, participation and dialog to improve awareness and collaboration. Applying social mechanisms can change how work is done by making work more visible and connecting people.
Creating Environments for Innovation to Flourish discusses key principles for fostering innovation. It outlines a 5 step guide: [1] become a learning organization by solving problems; [2] retain intrinsically motivated employees through slack and bottom-up ownership; [3] implement community architecture using open source principles; [4] have a clear executive vision through techniques like vision sessions; and [5] use user stories to articulate requirements. The document emphasizes that innovation emerges from diverse, self-organizing teams when given autonomy, motivation, and opportunities to learn and improve.
This document provides an overview of Enterprise 2.0 and social computing in organizational settings. It defines social computing and discusses why organizations are embracing these tools. Examples are given of how companies like Starbucks, Best Buy, Booz Allen, and Electronic Arts have implemented Enterprise 2.0 solutions to encourage collaboration, knowledge sharing, and community building among employees. The challenges knowledge workers face and benefits of social collaboration are also summarized.
Presentation given at the Enterprise 2.0 Meet-up in Paris, Oct 16th. The objective was to trigger discussion about social collaboration, adoption, obstacles, approaches.
H C I Business Relationships Learning FinalMike Gotta
油
1) The document discusses the evolution of enterprise social networking and how it can be used to improve collaboration, knowledge sharing, and talent management.
2) It analyzes whether interest in social networking has reached an unsustainable level of hype or if it has achieved meaningful adoption in organizations.
3) The document outlines challenges to adoption like organizational culture and policies, and recommends pilot programs and executive support to encourage social networking.
Communication is omnipresent in every business. While a lot is said and done about Communication Skills improvement, the area of improving Communication Process or the Communication Systems within an organization remains vastly ignored. There are sustainable benefits that can be achieved by improving the business communication system. Some organizations have already realized impressive benefits such as 100%+ improvement in operational efficiency and 50%+ improvement in sales. We cover the latest happenings, how a company can achieve these benefits and the common mistakes that need to be avoided.
Digital Workplace Quick Poll: What's not, what's not!Jane McConnell
油
Priority topics as voted by 110 organizations worldwide in the July 2013 Quick Poll for the 2014 Digital Workplace Survey.
Lots of food for thought for digital practitioners and their eco-system of partners, consultants, agencies and vendors.
This presentation will examine the purpose and application of information architecture for the so-called next generation of information tools, including blogs and wikis. We will introduce needs based information architecture, the methodology used for organising and designing information-rich environments in a way that allows people to use them more easily. We will then look at how the best practice principles behind this approach apply equally well to emerging technologies.
Presented at Open Publish 2007, by Patrick Kennedy of Step Two Designs.
This document discusses Enterprise 2.0 and knowledge management. It argues that for social software initiatives to succeed in businesses, integration is key. Technologies must be integrated with organizational structures and processes. A supportive culture is also important, where openness and rules are balanced. The document provides examples of integrating social tools on intranets and the internet. It emphasizes starting small with social software projects and influencing culture over time, rather than waiting for culture to change, in order to realize benefits for employees and the business.
IBM Smarter Work Innovation Jam Report 2009Friedel Jonker
油
The Smart Work Jam explored ideas for creating a collaborative and connected business environment that empowers people and is built for change. Key insights from the Jam included that the future workforce would need to be collaborative and dynamic, forming teams quickly to address specific issues without constraints. It was also noted that leadership would be more distributed, with decisions made collaboratively. Technology would need to evolve to better connect people and help them find the right information and expertise when needed. Ideas generated were having self-forming teams bid on work and determining leadership for tasks based on expertise and credentials from past projects.
This document discusses the benefits of enterprise social software and the Saba Collaboration Suite. It argues that such software can help eliminate information silos, empower knowledge sharing across organizations, and surface relevant information to improve collaboration. Examples are given of how the IRS and other organizations have saved money and improved productivity through real-time collaboration enabled by these tools.
This document describes a career management platform called mojoLive. It aims to help professionals better manage their careers by making it fun, simple and rewarding. The platform aggregates all of a user's professional data and experiences to generate a "Mojo Score", and allows users to earn "Caps" (badges) and rewards for career achievements. It also helps employers find innovative job candidates. The founders have relevant experience. An initial beta launch was successful in engaging users and influencers within technical communities through social sharing and gamification elements like leaderboards. Traction metrics like user growth, logins and user engagement are promising.
The document discusses best practices for competency centers, resource management, and teaming. It recommends building fluid teams with a focus on competence, transparency, and leadership. Competency centers should have an outward focus on solving business problems rather than being a labeling tactic. Resource management is key to workforce planning and requires cross-boundary sharing and coordination. Social networking can extend project teams and improve matching by increasing visibility of skills and peer vouching.
Strategic HR: Fostering Employee Engagement via Enterprise 2.0 Technologies &...Allyis
油
Ethan Yarbrough discusses how organizations can foster employee engagement through enterprise technologies and strategic HR practices. He defines engagement as employees feeling involved and enthusiastic about their work. Highly engaged workforces outperform others by 20-28% and increase profits and operating margins. However, most employees are only "up for grabs" and not strongly committed. Barriers to engagement include information overload, lack of respect, distance between employees, and lack of trust in leadership. Yarbrough argues that technology tools can help by giving employees ways to share expertise, make themselves heard, find and connect with others, and be more successful. Strategic HR should focus on improving the employee experience and making the organization a better place to work through these engagement
The document discusses social networks and their potential application in enterprise settings. It covers concepts like collaboration, knowledge sharing, informal networks and how social networking tools can support knowledge work. It also examines structural innovations in organizations that allow for more self-organization, emergent behaviors and boundaryless interactions through social connections.
A review of the technical and cultural benefits and barriers to adopting social media inside the organization to aid in collaboration, knowledge management.
Social Collaboration And Talent - Knowledge Infusion (Feb 2009)Jason Corsello
油
This document discusses social collaboration and talent management. It defines social collaboration as leveraging emergent technologies like wikis, blogs and social networks to enable collaboration. The document outlines how work is changing with a focus on collective intelligence over transactions. It discusses aligning social collaboration with talent management and the need for governance when implementing these strategies and technologies in an enterprise.
The Digital Workplace - Building a more productive digital work environment s...Oscar Berg
油
The document discusses building a more productive digital work environment. It notes that constant change, time pressures, and other factors are challenging for employee productivity. The current digital workplace is fragmented, with silos, lack of collaboration, and tools not integrated or suited for mobile work. It argues for a holistic, people-centric approach called the Digital Workplace to empower employees through improved services, common governance, and a focus on continuous improvements rather than projects.
When UX strategy drives innovation, the end result is more than technical capability and beautiful interfaces: it is an experience differentiated by helping people surpass their goals and exceeding their expectations while delivering engaging, motivating, enjoyable, and memorable experiences. How can we plan and work toward new products and services while keeping the user in mind? How can we adopt and implement UX strategy? And, most importantly, how can we change the way we identify and pursue new opportunities so that we are leading the pack rather than chasing the competition? Take UX out of the design studio and include it in strategic research and planning to drive innovation in your business.
Infusionsoft Socially Enabled Internal Communication ProposalKimberle Morrison
油
The document outlines plans to implement a social enterprise platform at Infusionsoft to improve collaboration, communication, and knowledge sharing among a growing employee base. It discusses research on best practices, identifying target user benefits, demoing potential solutions, and next steps of selecting a platform, launching an initial phase, and driving adoption. The goal is to preserve culture and connectivity as the company scales by tapping into employees' cognitive surpluses through a social workplace.
3. Agenda Introductions and Objectives Defining Beyond Functional Contribution Along Comes 2.0 The Power of the Collective The Diversity of the Individual Key Takeaways Questions
6. What is Beyond Functional Contribution? The knowledge our people bring to the organization is greater than the job or function for which they were specifically hired
7. Work has changed http://sovietcomputing.com/sites/sovietcomputing.com/gallery2/gallery/258-2/Soviet+Assembly+Line.jpg
8. Pressures to Innovate Deliver higher service quality Increase responsiveness to needs and expectations Improve outcomes Contain costs When the rate of change in the marketplace exceeds the rate of change in the organization, the end is in sight. (former CEO of GE, Jack Welch)
9. Along comes Web 2.0 Its not just about: Technology Cool Its about: Monologue to Dialogue Everyone Gets a Say Voices Actually Change Opinions Policies Decisions
10. Web 2.0 has taught us about the power of the collective
11. Web 2.0 has taught us about... the diversity of the individual
12. a Better, Faster, Cheaper way Web 2.0 has taught us about...
13. Better Faster Cheaper Through The Long Tail PURPLE What we know today Titles Job Description Departments Encoded through repetition Critically important YELLOW Unknown Not well defined Inaccessible Invisible Potential
14. A Journey into Web 2.0 June 2005 Gaining employee input into business plan Connecting Sr. Leader and employees Ongoing vehicle for employee debate, discussion, self help Spring 2007 Summer 2007 Connecting work and people Oct 2007 Employee profiles Nov 2007 Jan 2008 Incubator Solution development centralized Harnessing our employees ideas Feb 2008 Early Experimentation Project Based Development Dedicated Development Oct 2008
15. Inno Ventures Idea / Investment program at Innovapost Program includes idea submission application, along with process and governance
16. A Tool to Unlock the Diversity of the Individual??
17. Research Key Themes Knowledge workers are cross-functional Many barriers exist to navigating organization; personal networks key. Contributing beyond functional role is not yet well understood Expressed need for better tools
18. Research - Key Barriers Corporate Structure and Culture Its socially uncomfortable to talk to someone new they wont respond to me. if the person leaves who helps me Tenure and Visibility As a new staff member, I usually dont know who to contact Existing Tools We have no employee directory, only an org chart on the intranet.
19. The shortest distance to the right people TM We made sure OneDegree was Web 2.0 for the Enterprise Authorship Tagging Networks Signals Searchable / Visible Social TM
20. Why are we doing this? Be more productive Engage and empower our employees Provide more opportunity for our employees Retain our employees Be more innovative Build a stronger culture Attract talent they expect this Better connect a diverse employee base
21. What Weve Learned Executive Sponsorship Champion Business-led Cross Functional View Experiment & Share No User Documentation You will fail You will succeed
23. Questions [email_address] No company will build or sustain a competitive advantage unless it capitalizes on the combined power of individualized workers and social dynamics . (Gartner)