This document discusses new ways for brands to engage with customers beyond just likes on social media. It notes that real-time engagement is becoming more important as real-time becomes the new ordinary. It advocates empowering brand ambassadors and integrating engagement into existing programs to fundamentally change how people interact with brands. The document provides examples of engagement strategies across different channels including social media, websites, mobile, public relations, and more to ensure brands are engaging customers on all platforms.
13. Website
Content
Mobile
Ringtone On Property
Twitter
Engagement Eblasts
Traditional PHamous Travel Agent
PR Video Content
Facebook PHamous
Contest Blog
Online
Mobile Display
Advertising
Media
Paid Search
Engaging All Channels
15. These materials, and all ideas, concepts, trademarks and strategies contained or reflected in these
materials remain the sole property of Brandie Feuer and may not be used or exploited without the
express written permission of Brandie Feuer