Bill Brister_Lessons from the Start Up Bus Workshop at #RLTM NY 11
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The document discusses lessons learned from The Start Up Bus program. It outlines five pillars of creative entrepreneurship: collaboration, customer focus, personality, honesty, and empowerment. It provides examples and suggestions for each pillar, such as using collaboration tools to integrate communication, defining who customers are and giving them a voice, promoting side projects and passions, embracing real-time feedback, and empowering employees to make decisions. The overall message is that these principles can cultivate organizational entrepreneurship.
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Bill Brister_Lessons from the Start Up Bus Workshop at #RLTM NY 11
- 1. @realtimereport TheRealtimeReport.com Realtime NY 11 | June 6, 2011 | New York Lessons From The Start Up Bus: Cultivating Organizational Entrepreneurship
- 2. The Start Up Bus March 2010 - 1 bus, 25 Buspreneurs, 6 concepts March 2011 - 6 busses, 150 Buspreneurs, 36 concepts Rules: No preconceived concepts (everything must happen on the bus) If you have an idea Pitch It! You are creating a start up, there are no rules! Realtime NY 11 | June 6, 2011 | New York
- 3. 5 Pillars of Creative Entrepreneurship Collaboration Customer Focused Personality Honesty Empowerment Realtime NY 11 | June 6, 2011 | New York
- 4. Collaboration Tools Integrate what people use - Twitter, Facebook, Basecamp, Google Docs Be part of the real time communication process Follow These Two Rules: Focus On People Promote Participation Realtime NY 11 | June 6, 2011 | New York Collaboration
- 5. Who Owns Customer Service First define who are customers Hint - they can also be internal Does the customer have a voice Are they represented in your organization Where are customers talking about you? Hint - ONLINE, Everywhere! How do you monitor, engage, answer, promote? Realtime NY 11 | June 6, 2011 | New York Customer Focused
- 6. Cloud Based Brainpower Does everyone really love what they are doing? Do you promote side projects? Googles 70/20/10 Rule How do non-employees drive your business What are your employees passionate about? Realtime NY 11 | June 6, 2011 | New York Personality
- 7. Learn to Love, not Fear, Real Time Communications Would you ever ask your social network their opinion Would you ever invite an unhappy customer to visit your facility Are you looking for an honest answer, or are you looking for an answer you want to hear Realtime NY 11 | June 6, 2011 | New York Honesty
- 8. Defining Empowerment Are your people empowered to make a decision Can those in your organization answer questions with confidence You hired them - you trust them Promoting participation instills confidence Realtime NY 11 | June 6, 2011 | New York Empowerment
- 9. Lessons From The Start Up Bus Always encourage collaboration Make everyone own customer service Use the network both inside and outside of the office Embrace real time communication Empower people to make the right decision Realtime NY 11 | June 6, 2011 | New York
- 10. Thank You! Twitter - @IceJunkies Facebook.com/billbrister http://www.billbrister.com [email_address] Realtime NY 11 | June 6, 2011 | New York Bill Brister